The room was too warm. The tea was good - 3 different types. The savory options were good, but not plentiful enough. The service was sporadic. The bill was more than I would be inclined to pay for what we received.
Rhiannon R.
We did High Tea. Our server Robert was so sweet and gave us amazing service. The treats were fresh and tasty. Overall a great experience and I highly recommend.
GratefulGal
Because of the long standing reputation of the William Penn I expected nothing but an exceptional experience. The service was excellent- the waitstaff was very attentive. However I was disappointed that we were not able to select from a variety of teas - we were served three teas but they seemed to be very ordinary, common teas that I could have bought at a local grocery store. The tea sandwiches were tasty but we got far more sweets than savory sandwiches. I would have preferred more savory tea sandwiches and just a couple of sweets. The dining room ambiance was calm and relaxing but it was a cold day and we were seated next to a drafty window which made for a chilly experience. For $55 per person I had higher expectations. I probably won't go back anytime soon.
MarkP
First, this is a truly beautiful and relaxing place. All the staff seemed to appreciate us as patrons. However there is a downside right now. The menu is small and relatively unappetizing. Entrees are limited. This really wouldn't be all that bad but our food was way overdone, dry and very unappealing. One of the entrees was the Amish Chicken. It was very hard to eat and consisted of a small chicken leg that was burned and extremely dry. We as a rule never send anything back and it was Valentines Day as well. The cost is also fairly high with regard to what you get. I think the saving grace is that they are getting a new chef and new menu. Don't know if we would go back.
JamesH
The Terrace Room is one of my favorite restaurants. I have been going for many years to the Terrace Room, but only a couple times per year as it is very expensive. The food and service are always exceptional which makes the big bill a little easier to pay.
Jessica White
My first time taking my daughter and her friend for afternoon tea! It was amazing. We all had such a good time! Can't wait to go back. Our Butler, Mr Robert was the best! He did such a a good job serving us.
Atmosphere: 5
Food: 5
Service: 5
Patrick
My wife and I really enjoyed the throwback to the early 1900's. It was the best afternoon tea we have had at the Terrace Room and we have been coming for 18 years. The servers were excellent. The food was outstanding. An the way they were serving the tea was the best yet. We also went down to the Speakeasy afterwards and had a drink which was also excellent.
I noted it was a special occasion- my niece who I don't get to see a lot is expecting twin boys and asked for some extra touch to commemorate . I noted I would pay any difference that it might cost. Absolutely nothing was done not even a flower or a little cake or pastry acknowledging. I was extremely disappointed and wondered why they request the information when nothing is done .
EmilyF
Sooo outdated. Menu is old school, dull and ingredients were not fresh or good quality at all. It's really too bad as the space is lovely and the service was outstanding - really lovely caring and attentive staff. But this place needs a refresh STAT!
There was a snowstorm the day of our reservation. The Terrace Room confirmed with me a number of times to verify if we were still planning on coming. Once we got there, the valet took very good care of us even though we weren't guests. The maitre d took care extremely good care of us and showed us some historical photos of the table we were at. It was perfect, from the snow to the ambiance, to the tea sandwhiches. 10/10 recommend to a friend.
Tim Reid
The bar food was excellent. the giant soft pretzel was the best thing on the table. unfortunately, the vegetables were sad piles of mush - fall spinach salad was a giant plate of spinach with several tiny slivers of apple. chef salad wasn't much better. Brussels sprouts were all out. sandwiches and fries good. you have to ask to use the restrooms if you're not a hotel guest. server kept forgetting items and couldn't keep the water full. overall an underwhelming experience, but it could have been worse
Atmosphere: 2
Food: 3
Service: 3
Jane Critchfield
Come for the shabby chic atmosphere but not the $27 brunch which included dry rubbery scrambled eggs, chewy, salty hash browns, biscuits you need to pry open with a knife, accompanied by salty gravy (this was at 10:45 am on a Sunday). Top it off with an unusually disinterested waitress (Darci) and we decided there are alot of better brunch places in Pittsburgh. But 5 stars for atmosphere. Very sad for a hotel that is supposed to be a Pittsburgh landmark.
Atmosphere: 5
Food: 2
Service: 1
LcPgh
The tea sandwiches were very good but the hotel needs to update the menu posted to its website so that it reflects what is actually available. We were not offered a choice of tea and there is no champagne flight with additional tea sandwiches. It was a nice Christmas activity for my family but less than we hoped or expected.
The room was too warm. The tea was good - 3 different types. The savory options were good, but not plentiful enough. The service was sporadic. The bill was more than I would be inclined to pay for what we received.
We did High Tea. Our server Robert was so sweet and gave us amazing service. The treats were fresh and tasty. Overall a great experience and I highly recommend.
Because of the long standing reputation of the William Penn I expected nothing but an exceptional experience. The service was excellent- the waitstaff was very attentive. However I was disappointed that we were not able to select from a variety of teas - we were served three teas but they seemed to be very ordinary, common teas that I could have bought at a local grocery store. The tea sandwiches were tasty but we got far more sweets than savory sandwiches. I would have preferred more savory tea sandwiches and just a couple of sweets. The dining room ambiance was calm and relaxing but it was a cold day and we were seated next to a drafty window which made for a chilly experience. For $55 per person I had higher expectations. I probably won't go back anytime soon.
First, this is a truly beautiful and relaxing place. All the staff seemed to appreciate us as patrons. However there is a downside right now. The menu is small and relatively unappetizing. Entrees are limited. This really wouldn't be all that bad but our food was way overdone, dry and very unappealing. One of the entrees was the Amish Chicken. It was very hard to eat and consisted of a small chicken leg that was burned and extremely dry. We as a rule never send anything back and it was Valentines Day as well. The cost is also fairly high with regard to what you get. I think the saving grace is that they are getting a new chef and new menu. Don't know if we would go back.
The Terrace Room is one of my favorite restaurants. I have been going for many years to the Terrace Room, but only a couple times per year as it is very expensive. The food and service are always exceptional which makes the big bill a little easier to pay.
My first time taking my daughter and her friend for afternoon tea! It was amazing. We all had such a good time! Can't wait to go back. Our Butler, Mr Robert was the best! He did such a a good job serving us.
Atmosphere: 5
Food: 5
Service: 5
My wife and I really enjoyed the throwback to the early 1900's. It was the best afternoon tea we have had at the Terrace Room and we have been coming for 18 years. The servers were excellent. The food was outstanding. An the way they were serving the tea was the best yet. We also went down to the Speakeasy afterwards and had a drink which was also excellent.
I noted it was a special occasion- my niece who I don't get to see a lot is expecting twin boys and asked for some extra touch to commemorate . I noted I would pay any difference that it might cost. Absolutely nothing was done not even a flower or a little cake or pastry acknowledging. I was extremely disappointed and wondered why they request the information when nothing is done .
Sooo outdated. Menu is old school, dull and ingredients were not fresh or good quality at all. It's really too bad as the space is lovely and the service was outstanding - really lovely caring and attentive staff. But this place needs a refresh STAT!
Great spot for a holiday gathering.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Bad service
There was a snowstorm the day of our reservation. The Terrace Room confirmed with me a number of times to verify if we were still planning on coming. Once we got there, the valet took very good care of us even though we weren't guests. The maitre d took care extremely good care of us and showed us some historical photos of the table we were at. It was perfect, from the snow to the ambiance, to the tea sandwhiches. 10/10 recommend to a friend.
The bar food was excellent. the giant soft pretzel was the best thing on the table. unfortunately, the vegetables were sad piles of mush - fall spinach salad was a giant plate of spinach with several tiny slivers of apple. chef salad wasn't much better. Brussels sprouts were all out. sandwiches and fries good. you have to ask to use the restrooms if you're not a hotel guest. server kept forgetting items and couldn't keep the water full. overall an underwhelming experience, but it could have been worse
Atmosphere: 2
Food: 3
Service: 3
Come for the shabby chic atmosphere but not the $27 brunch which included dry rubbery scrambled eggs, chewy, salty hash browns, biscuits you need to pry open with a knife, accompanied by salty gravy (this was at 10:45 am on a Sunday). Top it off with an unusually disinterested waitress (Darci) and we decided there are alot of better brunch places in Pittsburgh. But 5 stars for atmosphere. Very sad for a hotel that is supposed to be a Pittsburgh landmark.
Atmosphere: 5
Food: 2
Service: 1
The tea sandwiches were very good but the hotel needs to update the menu posted to its website so that it reflects what is actually available. We were not offered a choice of tea and there is no champagne flight with additional tea sandwiches. It was a nice Christmas activity for my family but less than we hoped or expected.