terribly ill attitude workers, yelled at my grandmother for walking up to the glass to look at the products. At that point we just left.
Atmosphere: 1
Food: 1
Service: 1
April Daly
Seriously?! You can’t even find the damn store in the mall. No signs, no phone number to call. I walked over an hour and couldn’t even find it. Complete BS. Have a working number and some consideration.
Atmosphere: 1
Food: 1
Service: 1
John K
I mean, a $5 pretzel? No way! Oh wait, for real? A single, original pretzel for $5? Near Philadelphia?
I mean yes, it is an Amish thing, so it is local. It is kind of like ordering a Subway sandwich in the middle of Philly instead of having a hoagie.
Look, different folks like different stuff but there in no way I could compare a Philadelphia soft pretzel from the factory for $1 to a $4.99 pretzel from Auntie Ann's.
Atmosphere: 3
Food: 3
Service: 3
Ramesh D Foodie
Located inside the premium outlet mall closer to Lids and perfumania , little walk around the food court area. The staff is very quick to give out orders. The pretzels are great, and you can't miss the flavors if you pass by that store. We got pretzel bites / nuggets, and it's definitely tasty for a quick snack time.
Atmosphere: 3
Food: 4
Service: 4
Abhi D
Should teach these people what customer service is… if you actually feel you don’t belong there .. feel free to take a break .. showing rude attitude when trying to decide what to order is absolute nonsense.
Atmosphere: 1
Food: 5
Service: 1
Angela Owoc
I just don’t understand this Auntie Ann’s. You have to order pretzel dogs ahead of time because there are NEVER any made. Ok fine. I have accepted this at this point. I went on the app at 5:00 to order the pretzel dogs but was given an error message saying too close to closing time. TWO HOURS!!!?? I tried to place the order from inside the outlets so the wait wouldn’t be an issue. Can’t place the order on the app, ok, let’s just walk over. I wouldn’t even come here if it wasn’t for my 13 year old son. We arrived at 5:45, after shopping. The employee was polite, but he made sure to let us know IMMEDIATELY that what was left in the case was the only thing they are offering. Which makes zero sense to me. You don’t even close for over an hour & you can’t make one batch of pretzel dogs? Why are you even open until 7:00 then? Can someone PLEASE explain exactly how one goes about actually getting pretzel dogs from a place who sells pretzel dogs? And I just want to add on to this one last comment. We have gone to Walmart that has an Auntie Anne’s in it, later in the evening & OFFERED to make us whatever we wanted as long as we didn’t mind waiting. No problem at all! BIG FAT TIP IN THEIR JAR FOR THEIR HOSPITALITY! I suggest you advertise your hours as closing at 7pm, but won’t be making anything after 5. Never heard of such a thing in my entire life.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Mini Pretzel Dogs
Taleen Akomeah
Rudest workers I have come accross yet. Horrible experience, my advice make the trip to another location where the workers are nice and accommodating and know a thing or two about customer service!
I don't know if the employees didn't want to be there or just didn't like people, but customer service was pretty poor.
Keith Serba
Pretzels were very good but the cashier upcharged the family in front of us when they said no to the receipt. Not Kool
David
Incredibly rude staff does not know how to interact with customers. We entered through the wrong door by accident and were met with rudeness from the person working there. There is no dividers inside anyways so I’m not sure why entering through a certain door matters. I’m here to order a pretzel, not at the DMV. Left without ordering. What a hassle.
terribly ill attitude workers, yelled at my grandmother for walking up to the glass to look at the products. At that point we just left.
Atmosphere: 1
Food: 1
Service: 1
Seriously?! You can’t even find the damn store in the mall. No signs, no phone number to call. I walked over an hour and couldn’t even find it. Complete BS. Have a working number and some consideration.
Atmosphere: 1
Food: 1
Service: 1
I mean, a $5 pretzel? No way! Oh wait, for real? A single, original pretzel for $5? Near Philadelphia?
I mean yes, it is an Amish thing, so it is local. It is kind of like ordering a Subway sandwich in the middle of Philly instead of having a hoagie.
Look, different folks like different stuff but there in no way I could compare a Philadelphia soft pretzel from the factory for $1 to a $4.99 pretzel from Auntie Ann's.
Atmosphere: 3
Food: 3
Service: 3
Located inside the premium outlet mall closer to Lids and perfumania , little walk around the food court area. The staff is very quick to give out orders. The pretzels are great, and you can't miss the flavors if you pass by that store. We got pretzel bites / nuggets, and it's definitely tasty for a quick snack time.
Atmosphere: 3
Food: 4
Service: 4
Should teach these people what customer service is… if you actually feel you don’t belong there .. feel free to take a break .. showing rude attitude when trying to decide what to order is absolute nonsense.
Atmosphere: 1
Food: 5
Service: 1
I just don’t understand this Auntie Ann’s. You have to order pretzel dogs ahead of time because there are NEVER any made. Ok fine. I have accepted this at this point. I went on the app at 5:00 to order the pretzel dogs but was given an error message saying too close to closing time. TWO HOURS!!!?? I tried to place the order from inside the outlets so the wait wouldn’t be an issue. Can’t place the order on the app, ok, let’s just walk over. I wouldn’t even come here if it wasn’t for my 13 year old son. We arrived at 5:45, after shopping. The employee was polite, but he made sure to let us know IMMEDIATELY that what was left in the case was the only thing they are offering. Which makes zero sense to me. You don’t even close for over an hour & you can’t make one batch of pretzel dogs? Why are you even open until 7:00 then? Can someone PLEASE explain exactly how one goes about actually getting pretzel dogs from a place who sells pretzel dogs? And I just want to add on to this one last comment. We have gone to Walmart that has an Auntie Anne’s in it, later in the evening & OFFERED to make us whatever we wanted as long as we didn’t mind waiting. No problem at all! BIG FAT TIP IN THEIR JAR FOR THEIR HOSPITALITY! I suggest you advertise your hours as closing at 7pm, but won’t be making anything after 5. Never heard of such a thing in my entire life.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Mini Pretzel Dogs
Rudest workers I have come accross yet. Horrible experience, my advice make the trip to another location where the workers are nice and accommodating and know a thing or two about customer service!
Atmosphere: 1
Food: 3
Service: 1
Overpriced but very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original, Pretzel Nugget Bucket Snack Pack
Customer service. Fat light skin African American got smart when I asked him a question.
I love the classic pretzels & pretzel nuggets, but the prices have definitely gotten quite high
Restaurantji Recommends
I don't know if the employees didn't want to be there or just didn't like people, but customer service was pretty poor.
Pretzels were very good but the cashier upcharged the family in front of us when they said no to the receipt. Not Kool
Incredibly rude staff does not know how to interact with customers. We entered through the wrong door by accident and were met with rudeness from the person working there. There is no dividers inside anyways so I’m not sure why entering through a certain door matters. I’m here to order a pretzel, not at the DMV. Left without ordering. What a hassle.
They are dogs talking
The best pretzel!
Loading...