Dunkin'

Burnt rubbery junk food

Atmosphere: 1

Food: 1

Service: 1

I am writing to share my extreme disappointment with the service at Dunkin’ this morning. Yesterday, I placed a mobile order for my son’s classroom party, requesting two and a half dozen customized donuts and 50 Munchkins. When I arrived, I was informed that Munchkins were unavailable and that they had been replaced with just one dozen mixed donuts without any prior notice.

This substitution was unacceptable, as Munchkins were a key part of my order. Had I known they were out of stock, I would have ordered from another location to get exactly what I needed. I tried contacting Dunkin’ through the app to request a refund, but I have received no response.

This experience has shown me how poorly this store is managed, and I am no longer interested in giving them my business. I hope Dunkin’ will address these issues to avoid similar frustrations for other customers in the future.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Donuts

Stop here for coffee every Wednesday morning. It's the only DD on rt100 there than doesn't use super strong tasting iced coffee and they always have donuts when i stop in early.

Atmosphere: 4

Food: 4

Service: 5

Always make it Wrong,To Much $

It a hit or miss at this location

Atmosphere: 4

Food: 4

Service: 4

How great can a Dunkin’ Donuts atmosphere be? Anyway, the staff work hard, sometimes in the early AM your order takes a little longer because they only have one person working there but it’s better than not having anyone working there! ?????? Good workers!

Atmosphere: 2

Food: 5

Service: 5

Recommended dishes: Grilled Cheese Melt, Sourdough Breakfast Sandwich

Great customer service and fresh doughnut.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Gf and I love food and coffee drinks

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Wake-Up Wrap - Sausage Egg and Cheese, Donuts, Grilled Cheese Melt, Grilled Cheese, Toasted Almond Cold Brew, Brownie Batter Donut, Munchkins Donut Hole Treats, Dunkin' Coconut Refreshers, Assorted Half Dozen or Dozen Donuts, Wake-Up Wrap - Sweet Black Pepper Bacon

Floors first thing in the morning look disgusting. If the floors look like that for customers to see then I can only imagine how dirty it is in the back. Cracked toilet bowl covered in urine stains. Place has to have roaches from how gross the whole place was. First and last time giving them my business.

The closing staff that was there today did a good job the food was so good he have good customer

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Croissant, Donuts, Egg and Cheese, Bagels

Great customer service

Atmosphere: 4

Food: 4

Service: 5

It is at the bottom of my neighborhood, but the turn over in staff, and lack of adequate training of them means very slow processing of orders. Several times when ordering on the app, they miss one of my items. In person, they take forever.

Atmosphere: 3

Food: 5

Service: 1

Recommended dishes: Sausage Egg and Cheese, Donuts

I ordered ahead on the app. The app indicated the store was open. When I got there, the store was locked and no employees were there. This was around 6:30AM, so it looks like whoever was supposed to open the store never showed up that day. I had to contact Dunkin through the app for a refund (that I’m still waiting for a week later). Very disappointed and won’t go to this location again.

Atmosphere: 1

Food: 1

Service: 1

Ordered donuts in person and nobody filled the order. I had to ask for someone to get the donuts that were directly behind the counter.

Atmosphere: 2

Food: 4

Service: 2

I loved the lady working, she was very nice interacted with the customers & made sure she knew what we ordered. she did an amazing job!!