Mobile ordered, they didn't have anything ready, gave me the wrong sandwich and forgot my donut. Had to go inside and they didn't offer an apology or even throw in something small like an extra donut for the inconvenience. The drink mainly tasted like sparkling water which isn't typical if what I normally order. Will not be back to this location.
Atmosphere: 1
Food: 1
Service: 1
Dominic B.
24 minute wait in the drive thru for a small order. I drove away after they expected me to wait even longer once I got to the window. The location is poorly managed and the building is ran down. Go to Yum Yum up the street - 100x better!! Unlike Dunkin, their donuts are made on-site and they’re adequately staffed.
Atmosphere: 1
Food: 2
Service: 1
Nic Ammazzalorso
Severely short staffed, they can’t keep the store stocked with anything and don’t update the app when they run out. Whoever is managing this store should never manage anything again. Don’t come here just go to a different Dunkin. Not the workers fault they don’t give them any extra help.
Atmosphere: 1
Food: 1
Service: 1
Matt Ferdock
Miserable and unhappy people. The girl working here should find work that doesn’t require interacting with the general public. Tables were filthy. Room was cold. Wawa is close by. We will go there next time.
Atmosphere: 1
Food: 2
Service: 1
gene martin
Counter guy was so worried about his couple dollars in tips, he pulled the cup off the counter. But the girl who actually made the coffee for me was 5 stars. On my way to go snowboarding 🤪
Atmosphere: 3
Food: 5
Service: 3
PRS
The staff here have a terrible attitude.
Kimberly Waldenmayer
I submitted a mobile order ahead of time only to pull up and they told me that their oven was not working and they had no hot chocolate with no way to refund my order. After a couple back and forth, he told me to ask for a refund on the app, but he never was able to figure out exactly how to do that. So I asked how I was getting my money back and they had no idea. I finally suggested getting a gift card and they gave me that, after about 20 minutes of back and forth. I would not recommend this branch to anyone with no problem solving skills or properly working equipment.
Atmosphere: 1
Food: 1
Service: 1
Kimberly Mikula
Service is always slow at the John Fries Highway location but today is the worst service we have ever received. We have been in the drive-through. Started with one car at the window in front of us. We waited for 5 min before anyone took our order. After a 15 min wait we were told they are starting to brew my decaf. What??!! They lost many customers waiting behind us. Management, training, processes need to change. We have given enough opportunities but after this, we will not be back.
I always ask for my bagels double toast.It when I opened up my sandwich, my bagel just felt warm so I took it back and asked them if they could read toast my bagel double toast it.I think the guy was being rude because my bagel came out black.I will never go back to that Dunkin' down again.The staff there was rude
Atmosphere: 4
Food: 3
Service: 2
Jack Frisoli
The worst Dunkin I have ever been too. The service is the slowest. Waited in drive thru for 30mins. Been here a couple times and it is always the same issue. Next time I will drive 3 miles out of the way to go to Dunkin.
Service: 1
Luke Williams
This location is never properly staffed in the mornings. Only one employee running the entire store. Line of cars in the drive through barely moving.
Atmosphere: 1
Food: 3
Service: 1
mike rohm
Love my people here
Atmosphere: 5
Food: 3
Service: 5
Stephen Scott
It was great to have such a nice person serving us! Laura you have a great attitude and a beautiful personality!!
Mobile ordered, they didn't have anything ready, gave me the wrong sandwich and forgot my donut. Had to go inside and they didn't offer an apology or even throw in something small like an extra donut for the inconvenience. The drink mainly tasted like sparkling water which isn't typical if what I normally order. Will not be back to this location.
Atmosphere: 1
Food: 1
Service: 1
24 minute wait in the drive thru for a small order. I drove away after they expected me to wait even longer once I got to the window. The location is poorly managed and the building is ran down. Go to Yum Yum up the street - 100x better!! Unlike Dunkin, their donuts are made on-site and they’re adequately staffed.
Atmosphere: 1
Food: 2
Service: 1
Severely short staffed, they can’t keep the store stocked with anything and don’t update the app when they run out. Whoever is managing this store should never manage anything again. Don’t come here just go to a different Dunkin. Not the workers fault they don’t give them any extra help.
Atmosphere: 1
Food: 1
Service: 1
Miserable and unhappy people. The girl working here should find work that doesn’t require interacting with the general public. Tables were filthy. Room was cold. Wawa is close by. We will go there next time.
Atmosphere: 1
Food: 2
Service: 1
Counter guy was so worried about his couple dollars in tips, he pulled the cup off the counter. But the girl who actually made the coffee for me was 5 stars. On my way to go snowboarding 🤪
Atmosphere: 3
Food: 5
Service: 3
The staff here have a terrible attitude.
I submitted a mobile order ahead of time only to pull up and they told me that their oven was not working and they had no hot chocolate with no way to refund my order. After a couple back and forth, he told me to ask for a refund on the app, but he never was able to figure out exactly how to do that. So I asked how I was getting my money back and they had no idea. I finally suggested getting a gift card and they gave me that, after about 20 minutes of back and forth. I would not recommend this branch to anyone with no problem solving skills or properly working equipment.
Atmosphere: 1
Food: 1
Service: 1
Service is always slow at the John Fries Highway location but today is the worst service we have ever received. We have been in the drive-through. Started with one car at the window in front of us. We waited for 5 min before anyone took our order. After a 15 min wait we were told they are starting to brew my decaf. What??!! They lost many customers waiting behind us. Management, training, processes need to change. We have given enough opportunities but after this, we will not be back.
Service: 1
You get what you pay for
Atmosphere: 3
Food: 4
Service: 5
Maybe the worst Dunkin' I've ever visited.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I always ask for my bagels double toast.It when I opened up my sandwich, my bagel just felt warm so I took it back and asked them if they could read toast my bagel double toast it.I think the guy was being rude because my bagel came out black.I will never go back to that Dunkin' down again.The staff there was rude
Atmosphere: 4
Food: 3
Service: 2
The worst Dunkin I have ever been too. The service is the slowest. Waited in drive thru for 30mins. Been here a couple times and it is always the same issue. Next time I will drive 3 miles out of the way to go to Dunkin.
Service: 1
This location is never properly staffed in the mornings. Only one employee running the entire store. Line of cars in the drive through barely moving.
Atmosphere: 1
Food: 3
Service: 1
Love my people here
Atmosphere: 5
Food: 3
Service: 5
It was great to have such a nice person serving us! Laura you have a great attitude and a beautiful personality!!
Atmosphere: 5
Food: 5
Service: 5
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