Philly Pretzel Factory

Worker insinuated that I was stealing dip. While waiting for the lady to come take my order I was perusing through the dip selection when all of a sudden from the back this African American guy starts yelling at me those are not free you have to pay for them. I can read the sign you don't have to accuse your customers. Needless to say that'll be the last time I go there

Atmosphere: 1

Food: 1

Service: 1

I am in the shopping center several times a week and I have tried numerous times to buy soft, fresh pretzels from this location because it is so convenient. Every time they are stale and dry. I keep telling myself today will be different and I keep going back. Today was the worst. I always get the strip of minis. They were hard as a rock. Couldn't even bite into them. I came home and threw all 5 pretzels in the trash. Such a waste of money. It is such a shame. It is such a great location.

Atmosphere: 1

Food: 1

Service: 1

I ordered a pretzel bite tray and picked them up at the time slot I chose took them to my party they were all hard was very disappointed. Will not order from here again. They were not fresh at all.

Food: 1

Service: 3

Recommended dishes: Large Rivet Tray

Lady at counter standing up pretzels under the lamp with bare hands. I ask for 5 then she grabs a tissue to pick them up with. Pretzels themselves seem to be at least a day old very dry not soft. Waste of money. Avoid location.

Atmosphere: 1

Food: 1

Service: 1

I bought 5 pretzels & a bottle of soda, pretzels were cold, soda was warm & it cost me $9.75. I will never buy there again.

Atmosphere: 1

Food: 1

Service: 2

Stale pretzels, I threw away when I got home about 45 minutes after I purchased them.A waste of $6 for 5 pretzels.

Atmosphere: 1

Food: 1

Service: 2

It's memorial day weekend. I came in for fifty pretzels. Instead of being kind courteous and helpful. Asking me to politely wait while they cook my pretzels. The staff reprimanded me for not calling ahead. She was angry combative and clearly upset at how busy they were. Complaining that they would get wiped out and I need to call ahead. This person clearly wasn't the owner. The busiest weekend of the year for them and this girl is going to yell at everyone who walks through the door who wants to make an impulsive purchase. I was ready to drop $50 or more dollars. Instead I barely spent $10. Sad. Badly Trained staff. If I was the owner she would be fired on the spot. Never coming back.

Place is going downhill fast!Manager was rude when we asked a questionSaw the pretzels being made on a moldy wooden board.

Atmosphere: 1

Food: 1

Service: 1

Rude and all the do is preztals.

Owner was very friendly and pretzels were fresh!

Dry, stale cold pretzels. Person in charge was very rude. Argumentive, agitated and unfriendly. I requested a different pretzel. He looked at me like I had 3 heads. I asked for a different one from the case thinking this was a fluke incident. He said the ones in the case were no different than the ones I was given. He screamed to one of the workers baking the pretzels to put in a mini strip. I stood off to the side as other customers were being helped. I waited and waited for him to explain what was going on. I finally asked him. He told me that I "didn't want the one I was given, so he was making new ones." He never apologized. I was not told that it takes 10 minutes to bake. He handed me the 4 dollars I paid. I gave him the money back. My response to him was I've been waiting thislong and that I'll wait. I hada car full of groceries which we're getting warm. He had no response. After this episode I was given the new pretzels. No other communication was had. This man should not be in charge. Horrible customer service. And although my newpretzels were warm they too were stale and dry. So much for running in for a quick pretzel.

It's memorial day weekend. I came in for fifty pretzels. Instead of being kind courteous and helpful. Asking me to politely wait while they cook my pretzels. The staff reprimanded me for not calling ahead. She was angry combative and clearly upset at how busy they were. Complaining that they would get wiped out and I need to call ahead. This person clearly wasn't the owner. The busiest weekend of the year for them and this girl is going to yell at everyone who walks through the door who wants to make an impulsive purchase. I was ready to drop $50 or more dollars. Instead I barely spent $10. Sad. Badly Trained staff. If I was the owner she would be fired on the spot. Never coming back.

Never get pretzels here. Worse run store in the SE PA region. The have old pretzels in the case.

Great service. Clean place to shop

Great to deal with . Very helpful