Philly Pretzel Factory

Quick, great service! Super nice guys there!

This store is selling pretzels warm but not fresh. Second time I got pretzels there and they were warm when I got 10 minutes later when I got home they were hard. I'm a retired baker I know these pretzels are not fresh at all I'm truly disappointed. Won't get any more from there.

I went to the shop today to pick up a very large order for a school fundraiser. The team was fantastic! They had our huge order ready when we arrived and were kind enough to put the boxes into my car for me. Extra bonus, the mascot also got into the action. Thank you Pretzel Factory! We will be back!

The guys that work there are always so friendly. quick service and pretzels always taste great!

I stop here often but stop for awhile. Went back and found that the owner was there working, nice guy but apparently not a good judge of hiring. I explained to him I am in this center 2-3 a week and how horrible the place was, he acknowledged he let poor management handle the store. It was good for a while but just there today and a few times weekend prior…. Indian guy is rude and dirty, touching money with his gloves and then pretzels. Very rude too, not even a thank you. Today at 215pm I went in and was given old hard pretzels when this other guy just took out fresh ones but kept them in the back so he could sell the old ones. Poor buisness man, shame cause the owner really wants his place to be great. Need better hiring skills. Won’t go back!

Worker insinuated that I was stealing dip. While waiting for the lady to come take my order I was perusing through the dip selection when all of a sudden from the back this African American guy starts yelling at me those are not free you have to pay for them. I can read the sign you don't have to accuse your customers. Needless to say that'll be the last time I go there

Atmosphere: 1

Food: 1

Service: 1

I am in the shopping center several times a week and I have tried numerous times to buy soft, fresh pretzels from this location because it is so convenient. Every time they are stale and dry. I keep telling myself today will be different and I keep going back. Today was the worst. I always get the strip of minis. They were hard as a rock. Couldn't even bite into them. I came home and threw all 5 pretzels in the trash. Such a waste of money. It is such a shame. It is such a great location.

Atmosphere: 1

Food: 1

Service: 1

I ordered a pretzel bite tray and picked them up at the time slot I chose took them to my party they were all hard was very disappointed. Will not order from here again. They were not fresh at all.

Food: 1

Service: 3

Recommended dishes: Large Rivet Tray

Lady at counter standing up pretzels under the lamp with bare hands. I ask for 5 then she grabs a tissue to pick them up with. Pretzels themselves seem to be at least a day old very dry not soft. Waste of money. Avoid location.

Atmosphere: 1

Food: 1

Service: 1

I bought 5 pretzels & a bottle of soda, pretzels were cold, soda was warm & it cost me $9.75. I will never buy there again.

Atmosphere: 1

Food: 1

Service: 2

Stale pretzels, I threw away when I got home about 45 minutes after I purchased them.A waste of $6 for 5 pretzels.

Atmosphere: 1

Food: 1

Service: 2

It's memorial day weekend. I came in for fifty pretzels. Instead of being kind courteous and helpful. Asking me to politely wait while they cook my pretzels. The staff reprimanded me for not calling ahead. She was angry combative and clearly upset at how busy they were. Complaining that they would get wiped out and I need to call ahead. This person clearly wasn't the owner. The busiest weekend of the year for them and this girl is going to yell at everyone who walks through the door who wants to make an impulsive purchase. I was ready to drop $50 or more dollars. Instead I barely spent $10. Sad. Badly Trained staff. If I was the owner she would be fired on the spot. Never coming back.

Place is going downhill fast!Manager was rude when we asked a questionSaw the pretzels being made on a moldy wooden board.

Atmosphere: 1

Food: 1

Service: 1

Rude and all the do is preztals.

Owner was very friendly and pretzels were fresh!