Nothing is ever toasted when ordering from the app. We always go back, hoping it will be different, but it never changes. Doesn’t matter if you specify toasted on a bagel with cream cheese, it will have the cream cheese on a cold, untoasted bagel. The last time I ordered a breakfast sandwich, I took it apart when I got home, toasted it, and it was 1000% better.
I think I’m done. They’ve regularly forgotten parts of our order and act like we are completely putting them out when we ask for it. I’ve worked both retail and food service, so I know it’s hard, and we’re nothing but polite, but my patience has run out.
Do better Dunkin’. I was excited to have one so close but we’ll go somewhere else from now on.
Atmosphere: 2
Food: 1
Service: 2
James Smith
My sister wanted a dozen donuts for friends. I went and picked them up. They were stale and favorless. Don't know how old they were but not good at all. Went into the trash. For a place that is named after donuts theirs are horrible.
A Gia
Ridiculously slow paced service They have 4 employees no customers and I had to wait 15 for two donuts and two drinks. Never been to a dunkin before where it takes 4 employees to get a simple order ready !
Food: 3
Service: 1
nancy hettinger
Don't usually do dunkin, but it's near my house and wanted egg bites, really surprised to get home to these that look like someone was taste testing...they seemed very discombobulated as I was first in line at the drive thru and by the time I got my order there were over 6 cars in line...yup as someone else reviewed y'all need to up your game, better training or management or both...
Atmosphere: 3
Food: 3
Service: 3
Srinivas Pithani
Needs lot of improvement, food making quality not consistent. May be more trained staff needed at this branch. Egg and cheese english muffins / croissants,they never toast it properly. They r in hurry and can’t handle work load. It’s very hard to eat. Tried to convey, they don’t care
Food: 1
Becky Bruce
I know this Dunkin Donuts always has the Donuts I need because the one in Morgantown does not. If I was closer I would make this store my first stop all the time.
Atmosphere: 5
Food: 4
Service: 5
Kathryn Zimarowski
I don’t normally leave reviews, but the sandwich I received wasn’t cooked at all. The egg was ice cold and there were burnt pieces of bacon in my sandwich. It was so gross, I couldn’t even finish it. This was disappointing given the price.
Food: 1
Ralph DeLillo
Menu is limited but quick
Atmosphere: 5
Food: 5
Service: 5
Ali
I am sorry but not sorry. This place just keeps falling apart. When over and over you order and ITS ALWAYS DIFFERENT!! There are always new people hired but yet the training IS ALWAYS WRONG!! I can go in there and make the way better!! It's just super sad that it's either kids that just don't care or adults that think they know everything, (clearly they dont). This place is just a mess!! Been going there since they opened and it just dont get any better. The reason why no one stays also is because the switch around locations. PLEASE DO BETTER, AS YOU WILL KEEP LOSING REPEAT CUSTOMERS!!
I don't know why, this dunkin has the worst iced coffee. It always tastes terrible. All the other locations are good
Food: 1
Service: 1
Crystalinaa Guillen Cortorreal
Found this in my English muffin this morning
Atmosphere: 1
Food: 1
Service: 1
Aaron
Not sure you could get less icing on a donut if you tried.
Atmosphere: 2
Food: 1
Service: 3
jay g
Mary, the kind woman at the window, ALWAYS has such a nice smile EVERY TIME I pull up. She’s ALWAYS so enthusiastic, nice, and achieves all of the goals as a Dunkin’ worker. Mary is the reason I always have such a great experience at Dunkin’. She deserves a large raise. Thank you.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Donuts
Dawn Drayton
The customer service was good but the donut were old and kind of hard. They must have been sitting out all day.
Nothing is ever toasted when ordering from the app. We always go back, hoping it will be different, but it never changes. Doesn’t matter if you specify toasted on a bagel with cream cheese, it will have the cream cheese on a cold, untoasted bagel. The last time I ordered a breakfast sandwich, I took it apart when I got home, toasted it, and it was 1000% better.
I think I’m done. They’ve regularly forgotten parts of our order and act like we are completely putting them out when we ask for it. I’ve worked both retail and food service, so I know it’s hard, and we’re nothing but polite, but my patience has run out.
Do better Dunkin’. I was excited to have one so close but we’ll go somewhere else from now on.
Atmosphere: 2
Food: 1
Service: 2
My sister wanted a dozen donuts for friends. I went and picked them up. They were stale and favorless. Don't know how old they were but not good at all. Went into the trash. For a place that is named after donuts theirs are horrible.
Ridiculously slow paced service They have 4 employees no customers and I had to wait 15 for two donuts and two drinks. Never been to a dunkin before where it takes 4 employees to get a simple order ready !
Food: 3
Service: 1
Don't usually do dunkin, but it's near my house and wanted egg bites, really surprised to get home to these that look like someone was taste testing...they seemed very discombobulated as I was first in line at the drive thru and by the time I got my order there were over 6 cars in line...yup as someone else reviewed y'all need to up your game, better training or management or both...
Atmosphere: 3
Food: 3
Service: 3
Needs lot of improvement, food making quality not consistent. May be more trained staff needed at this branch.
Egg and cheese english muffins / croissants,they never toast it properly. They r in hurry and can’t handle work load. It’s very hard to eat. Tried to convey, they don’t care
Food: 1
I know this Dunkin Donuts always has the Donuts I need because the one in Morgantown does not. If I was closer I would make this store my first stop all the time.
Atmosphere: 5
Food: 4
Service: 5
I don’t normally leave reviews, but the sandwich I received wasn’t cooked at all. The egg was ice cold and there were burnt pieces of bacon in my sandwich. It was so gross, I couldn’t even finish it. This was disappointing given the price.
Food: 1
Menu is limited but quick
Atmosphere: 5
Food: 5
Service: 5
I am sorry but not sorry. This place just keeps falling apart. When over and over you order and ITS ALWAYS DIFFERENT!! There are always new people hired but yet the training IS ALWAYS WRONG!! I can go in there and make the way better!! It's just super sad that it's either kids that just don't care or adults that think they know everything, (clearly they dont). This place is just a mess!! Been going there since they opened and it just dont get any better. The reason why no one stays also is because the switch around locations. PLEASE DO BETTER, AS YOU WILL KEEP LOSING REPEAT CUSTOMERS!!
Atmosphere: 1
Food: 1
Service: 1
Would never go back there
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I don't know why, this dunkin has the worst iced coffee. It always tastes terrible. All the other locations are good
Food: 1
Service: 1
Found this in my English muffin this morning
Atmosphere: 1
Food: 1
Service: 1
Not sure you could get less icing on a donut if you tried.
Atmosphere: 2
Food: 1
Service: 3
Mary, the kind woman at the window, ALWAYS has such a nice smile EVERY TIME I pull up. She’s ALWAYS so enthusiastic, nice, and achieves all of the goals as a Dunkin’ worker. Mary is the reason I always have such a great experience at Dunkin’. She deserves a large raise. Thank you.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Donuts
The customer service was good but the donut were old and kind of hard. They must have been sitting out all day.
Atmosphere: 3
Food: 2
Service: 5
Recommended dishes: Donuts
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