Dunkin'
645 Penn St, Reading
(484) 334-2509
Recent Reviews
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Still a five star place! But my iced coffee was kinda watery and definitely did not have sugar in it like I ordered...hopefully it won't happen again...
Unfortunately the service is terrible, they treat you as if you were ordering, not buying, you ask for something hot to eat and they give it to you cold, they throw the bags at you as if they were saying, take it, get out.
Atmosphere: 1
Food: 2
Service: 1
Horrible staff - were very hostile towards customers
Atmosphere: 1
Food: 4
I Was told not to order from this location due to them ALWAYS forgetting or messing an order up, but unfortunately doordash is assigned to the closet location. So I didnt have any choice but to hope for the best, and of course I was disappointed. Order 3 specific Specialty donuts along with a big order and all 3 were NOT included in my delivery. complete careless employees at this location.
Service: 2
Absolutely horrible customer service, I’ve never seen someone so angry to take an order. A very simple order at that.
Atmosphere: 1
Food: 1
Service: 1
Me and my friends were waiting in line for a pierce the veil concert and we went in to get coffee and use the restroom. The workers were all extremely rude making comments on our appearances and the way we were dressed. None of us were dressed inappropriately. I was just wearing a sweater and jeans and so were a lot of people they complained about. And then they told us paying customers we weren’t allowed to use their restroom while cussing and yelling at us. Multiple people in line complained about this same experience with them today. It was cold outside and lots of us were in line for hours we just wanted a hot drink and to be able to use the restroom but the workers were all incredibly mean and disrespectful about it
Atmosphere: 1
Food: 1
Service: 1
Bad costumer service very slow when preparing order on top of that cashiers cursing to each other instead of working fast. Need new good employees
i had spent over 40$ on food here and they go and say oh look at these people doing shopping, and wonder why they broke for christmas in spanish as if i don’t know they talking about me, they was really rude when it came to being asked to do the sandwich correct i paid 1.60 for butter and they gave me alittle bit i paid for extra this dunkin is not recommend unless those two rude ladies is fired.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Bagel
Went in to get my Veteran's Day free donut and the worker said only if you purchase a coffee. I told her that is not what it says and hasn't been that way for years. I brought up the listing of places offering items and asked to talk to the manager, she became irate, started yelling and cussing. They did give me my complamary donut even though she didn't want to.
Atmosphere: 1
Food: 4
Service: 1
Hashbrowns were cold and taste like rubber.
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
Kid-friendliness: Horrible the cashier was cursing at me as I'm ordering and when I asked to use the restroom she started to curse at other employees as well
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Half Dozen Donuts
Drive thru order, coffee was missing... Ended up being chocolate milk
I wasn't going to leave a review until i spoke to a manager and he was completely unphased. I ordered delivery from this place through an app. Not only did I receive the wrong order but two of my items were not cooked and completely frozen (stuffed mini bagels). I could understand if it was cold but they were ICE COLD and cream cheese was completely frozen inside. I also ordered two wakeup wraps and instead got two hard bagels. I called and spoke to the manager. I didn't ask for a refund or new food, i simply just wanted them to know like hey recheck the food cause you’re handing out cold and incorrect food. Didn't even get an apology. He just said “ummm okay I’ll let them know”
Dirty store, bummy people hanging around. Staff was rude.
Food gave me dirrehea.
Never again
Atmosphere: 1
Food: 1
Service: 2
I love Dunkin donuts but when I go here it depends who's there so you will get different at it too and I don't like that
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Iced Latte, Egg and Cheese
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