Worst customer service I’ve seen I went to the counter and asked them for an order I was supposed to pick up and the girl behind the counter had an attitude with me and said that they have to do the drive through first and they had a whole store filled with customers and they didn’t even attend to the customers in the store also worst KFC and the manager had an attitude also instead of trying to defuse the situation she was making it worse this happened on 1/28/25 at 4:25pm I wouldn’t recommend this store to anybody such bad customer service
Atmosphere: 1
Food: 1
Service: 1
Brooke Regan
The place is dirty, the food is never truly good, the people were very shady. This was my food last night, disgusting. Manager was to busy to talk, stated that their chicken is good/ they saw no problem with it, even though my food was already dug into.
Atmosphere: 1
Food: 1
Service: 1
S Kachel
If I could give a negative score I would. The cashier told us drinks were included with meals. When I received the receipt I caught them up charging over 10$ when questioned about it the “manager” demanded the food back (this was dine in and my 9year old was already eating) AVOID this location they will scam you
Atmosphere: 1
Food: 2
Service: 1
James Althouse
Haven’t been here for a long time but based on my recent visit, I think I’ll be back soon. Chicken tenders were really good! Mashed potatoes and coleslaw didn’t disappoint. Workers were friendly and service was fast paced. Only negative is the drive-thru is unsafe, especially at night …you have to see it to understand.
Atmosphere: 3
Food: 4
Service: 4
Bradley McCracken
There not open and I want to prank call them
Vegetarian options: Their chicken is fake my vegetarian friends
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
BARBARA L ORRS (BARBIE)
I haven't been there in a very long time. I was very taken back to the sizes of sides you got the biscuits were so small. The chicken tasted good still , thank God for that , but the price was kinda high for four pieces of chicken. I didn't have to cook it was the plus. Not to knock em down but BoJangles has better bigger biscuits.
Atmosphere: 3
Food: 3
Service: 4
Christopher Cockrell
Nothing better than trying to pick your food up at the time designated to only be told your food was “stolen.” I’m a disabled combat veteran who doesn’t make a lot of money. I can’t do much these days such a driving. My wife swung by to pick up the food for it not to be there. The manager Jose chastised her while the younger employees clapped and thought it was funny. This was one of the worst experiences I’ve ever had. I’m infuriating. This is disgusting. Way to treat a service member’s family.
Atmosphere: 1
Food: 1
Service: 1
Heather Grebe
I just pulled up to the drive through and sat there for 15 min waiting for someone to take my order and no one was there. Drove by the window and there were two workers inside but no one at the drive through. So we left!
Food: 1
Kenzie Osborne
Absolutely horrible customer service. When cashier wouldn’t listen to what we were saying when trying to give our order she rudely turned her back to us to have the kitchen staff take the order because she couldn’t understand what we wanted and didn’t want to even try. Walked out and will never be going back.
Service: 1
Robin Boyer
Wheelchair accessibility: Several Handy Cap parking and ramp to get in
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Chicken, Mac & Cheese, Famous Bowl
I keep it real when I do a review. I am going to tell you something. This KFC is the only one I would ever go to in Berks county. The food is always so very hot and fresh. I have been to this restaurant so many times and never had a bad experience. You have to try it here.
Quick service, everything was fresh. I would recommend ? this location.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Fried Chicken
Jackie Kerper
This Brand has been going down for years. The only thing on the upswing is the prices. The taste and quality are at the bottom of the barrel. I could understand the price increases if the food even LOOKED edible, but it doesn’t. Time to say goodbye and never look back.
Atmosphere: 1
Food: 1
Service: 1
Nick Lesher
ordered through the app so we could just go through drivethru with sleeping children and was told they are slow, which they always are it’s kfc lmao, and that we have to come inside to pick up the food. apparently they have a rule where they can’t hand food out the window if it is slow. never heard this before and have been a manager for years. dumbest excuse i’ve ever heard for being lazy. horrible customer service when we walked inside to get the food which was ridiculous we had to do anyway. no gloves, hairnets, aprons, food made wrong. y’all need a reality check asap.
Atmosphere: 1
Food: 1
Service: 1
Kara Marzec
if I could give this place no stars in a review i would. doordashed from here and found this INSIDE my dr pepper. i can’t even tell what it is but there should never be anything metal inside of a drink ever!!!!
Worst customer service I’ve seen I went to the counter and asked them for an order I was supposed to pick up and the girl behind the counter had an attitude with me and said that they have to do the drive through first and they had a whole store filled with customers and they didn’t even attend to the customers in the store also worst KFC and the manager had an attitude also instead of trying to defuse the situation she was making it worse this happened on 1/28/25 at 4:25pm I wouldn’t recommend this store to anybody such bad customer service
Atmosphere: 1
Food: 1
Service: 1
The place is dirty, the food is never truly good, the people were very shady. This was my food last night, disgusting. Manager was to busy to talk, stated that their chicken is good/ they saw no problem with it, even though my food was already dug into.
Atmosphere: 1
Food: 1
Service: 1
If I could give a negative score I would. The cashier told us drinks were included with meals. When I received the receipt I caught them up charging over 10$ when questioned about it the “manager” demanded the food back (this was dine in and my 9year old was already eating) AVOID this location they will scam you
Atmosphere: 1
Food: 2
Service: 1
Haven’t been here for a long time but based on my recent visit, I think I’ll be back soon. Chicken tenders were really good!
Mashed potatoes and coleslaw didn’t disappoint. Workers were friendly and service was fast paced. Only negative is the drive-thru is unsafe, especially at night …you have to see it to understand.
Atmosphere: 3
Food: 4
Service: 4
There not open and I want to prank call them
Vegetarian options: Their chicken is fake my vegetarian friends
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
I haven't been there in a very long time. I was very taken back to the sizes of sides you got the biscuits were so small. The chicken tasted good still , thank God for that , but the price was kinda high for four pieces of chicken. I didn't have to cook it was the plus. Not to knock em down but BoJangles has better bigger biscuits.
Atmosphere: 3
Food: 3
Service: 4
Nothing better than trying to pick your food up at the time designated to only be told your food was “stolen.” I’m a disabled combat veteran who doesn’t make a lot of money. I can’t do much these days such a driving. My wife swung by to pick up the food for it not to be there. The manager Jose chastised her while the younger employees clapped and thought it was funny. This was one of the worst experiences I’ve ever had. I’m infuriating. This is disgusting. Way to treat a service member’s family.
Atmosphere: 1
Food: 1
Service: 1
I just pulled up to the drive through and sat there for 15 min waiting for someone to take my order and no one was there. Drove by the window and there were two workers inside but no one at the drive through. So we left!
Food: 1
Absolutely horrible customer service. When cashier wouldn’t listen to what we were saying when trying to give our order she rudely turned her back to us to have the kitchen staff take the order because she couldn’t understand what we wanted and didn’t want to even try. Walked out and will never be going back.
Service: 1
Wheelchair accessibility: Several Handy Cap parking and ramp to get in
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Chicken, Mac & Cheese, Famous Bowl
Restaurantji Recommends
I keep it real when I do a review. I am going to tell you something. This KFC is the only one I would ever go to in Berks county. The food is always so very hot and fresh. I have been to this restaurant so many times and never had a bad experience. You have to try it here.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Fried Chicken, Mashed Potatoes No Gravy, Gravy, Tender, Thigh, Wing
Quick service, everything was fresh. I would recommend ? this location.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Fried Chicken
This Brand has been going down for years. The only thing on the upswing is the prices. The taste and quality are at the bottom of the barrel. I could understand the price increases if the food even LOOKED edible, but it doesn’t. Time to say goodbye and never look back.
Atmosphere: 1
Food: 1
Service: 1
ordered through the app so we could just go through drivethru with sleeping children and was told they are slow, which they always are it’s kfc lmao, and that we have to come inside to pick up the food. apparently they have a rule where they can’t hand food out the window if it is slow. never heard this before and have been a manager for years. dumbest excuse i’ve ever heard for being lazy. horrible customer service when we walked inside to get the food which was ridiculous we had to do anyway. no gloves, hairnets, aprons, food made wrong. y’all need a reality check asap.
Atmosphere: 1
Food: 1
Service: 1
if I could give this place no stars in a review i would. doordashed from here and found this INSIDE my dr pepper. i can’t even tell what it is but there should never be anything metal inside of a drink ever!!!!
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