Subway

1920 Kutztown Rd, Reading
(610) 370-7181

Recent Reviews

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Noel Takeover

They Arab lady had a whole fit because her cashier rang up my sandwiches and chips seperately. Point is we went there specifically for two Happy Gilmore cups, and because we had rather get our drinks in the Gilmore cups she began yelling at her cashier because he sold us two 6 inch sandwiches 2 doritos and 2 Gilmore cups. I will never go to this place again because she was so unprofessional yelling at her cashier in front of everyone. Poor customer service. N so what my meals were not full meals because they were missing the drinks, your promotion for the cups still drew me in and I ended up spending money on two sandwiches with skimpy meat. My six inch meatball sandwich has 3 little poor meatballs in it. Idk what happen to Subway but I will take my business elsewhere.

Atmosphere: 1

Food: 1

Service: 1

Mila J

It’s clean in there. But the manager or whoever she was(Indian or Arab lady). Was rude, dry and just downright nasty! And the food even nastier! My son said it was hard and he couldn’t even eat it! Upset I wasted my money and time. First and last time going here!

Atmosphere: 4

Food: 1

Service: 1

Celia Lopez

Hours need to be adjusted because even if it says it's open it never is I've passed by 4 times around 9:15 am and it's closed. Please fix this.

Jahaire Scott

If I could give a 0 star for this SUBWAY I would . Where do I start …. hmm customer service was very TRASH , I ordered a wrap , the wrap was the DRIEST EVER VERY NASTY, the AVOCADO paste tasted old , the sandwich Artist or whatever you wanna call them , barely asked me what I wanted on the wrap , did not even cut it in half ohh and let’s not forget it was damn near $20 for a wrap soda and 1 cookie ! Make it make sense, my money will never be spent here AGAIN :)

Jennie Hetzel

The website says they're open at 7:00am, this is the fourth time I've gone in the morning to get breakfast and then lunch for work and they're not open

Atmosphere: 1

Lexie DeLong

Amazing service, the worker was so sweet! She perfectly customized my sandwich even though it was a weird order. Would come here again!

Atmosphere: 5

Food: 5

Service: 5

Keona Thompson

The Arab or Indian female employee has a attitude towards people of color I paid $30 for two foot long sandwiches I gave her a $50 bill and she kept looking at it feeling it like if she saying was it really real I took extreme offense to that like if people of color don’t have money I wanted to smack her I don’t deal with racism at all and on top of that she’s rude getting frustrated because I wanted two sandwiches the place stinks and it was dirty and the bread was extremely hard overall she mad me extremely mad and I will never return back to the store especially since the way she treated me a person of color she’s racist

Atmosphere: 1

Food: 1

Service: 1

Shiku Ror

I ordered subway from here, it was awesome I am an Indian. I ordered everything according to India.i liked ❤️

Food: 5

Recommended dishes: Veggie Patty

Darlet Mendez

I ordered a ham and cheese sandwich with KETCHUP and mayo and the cashier instead of telling me that they don’t have ketchup she puts buffalo sauce something that I can’t eat, asked for a refund and she said “you already left with the sandwich” so she didn’t changed it or refund my money, what a BAD costumer service, never coming back.

Atmosphere: 1

Food: 1

Service: 1

Mrs. Robles

Jessie & Arpi are wonderful. This is such an enjoyable place to visit in the community. Customer service is great.

Atmosphere: 5

Food: 5

Service: 5

Jeremiah Johnson

What a joke. You are supposed to get a free footlong when one us purchased through their app. The problem is you get a notice saying the restaurant is not accepting orders now.I will never eat here.

Atmosphere: 1

Food: 1

Service: 1

Yiara Vazquez

If I could leave zero stars I would. Came into the store right after placing an order online and asked the worker at the store that I came if because I want to tell them how I would like my sandwiches. She proceeded to make the sandwiches and totally dismissed me. And refused to find a way on how to resolve the issue did know how to help or refund me. Worst experience I have ever had at any subway or restaurant for that matter.

Atmosphere: 1

Food: 1

Service: 1

Karen Weaver

Clean, excellent customer service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookies, Vitamin Water xxx, Black Forest Ham for Kids

Carl Christensen

Slowest Subway I’ve ever been in - I walked out in disgust - one guy taking 10 minutes to make some dumb custom salad bowl.

Trish Burden

I order from this location 2 to 3 times a month and although the food is good they consistently will mess up my order whether it's adding an ingredient I didn't request, leaving out an ingredient I did request, or toasting my sandwich even though I requested DO NOT TOAST. I have even gone so far as to add special instructions and call the shop. Which seems to be your only chance of getting a correct order unless you go in person and watch vigilantly. I wouldn't advise ordering through the app unless you don't mind getting a surprise everytime you open the wrapper. Call me crazy but I just like to receive what I order.

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