The Wing Experience

All the 5 star reviews are lies the food was horrible every meat that came the table was dry the salmon had a fresh aftertaste food was cold and the drinks had no alcohol taste.

I was at the reading location on Sunday March 2nd. our server spilled an entire coke on me. the manager offered me a free 8$ dessert..... and he didn't even come over to the table to offer it himself. the server said that is what she was told. i don't think ruing my white 50$ sweatshirt was equal to a $8 dessert but the manager never even came over to speak to us for me to voice my concern. I feel like at least my meal should have been compensated. The desert was awful as well to top it off.

Dentinee is the best and so attentive and quick! Just love her service

Omg my waiter Ari was so sweeeetttt she was so kind she took out orders with the most respect she greeted everyone at the table. And to top it off she actually remember our order by heart.. I just had to let yall know who much we need waiters like her around who actually love and care for their customers thank u so much Ari see u soon

$11.50 for one shot extra on the side after you’ve ordered a margarita explain that to me?? I felt like I was raped.

Delicious food and great service. Crystal was the best! She handled our large party with grace and kindness!

Great bartender/server, Troy: Friendly, remembers what I like to order, great service!

Awesome service! food tasted amazing! and the server was very good with our kids! Would definitely come again!

Ordered boneless wings and resulted in vomiting my meal up, food poisoning

Seriously. It doesn't get better than this for a chain for Ribs and Brisket. Cheesecake excellent, too. A bit pricey, though. But big portions. However, the Turkey... avoid it. Dry and tasteless. Take it off the menu!

Tonight I gave them a second chance and only because my son was paying for it. Awful again. No matter if you pick your food up or delivered not good at all. Their wings have no flavor at all and tried 2 different flavors with sauce on the side and on the wings. Fries taste like school lunch fries and not even warm. Best part of the meal was the lemonade and it was not delicious. Will not give a 3rd try.

We got take out here last week and was pleasantly surprised that on Wednesdays they have a BOGO pulled pork platter.

Tonight I gave them a second chance and only because my son was paying for it. Awful again. No matter if you pick your food up or delivered not good at all. Their wings have no flavor at all and tried 2 different flavors with sauce on the side and on the wings. Fries taste like school lunch fries and not even warm. Best part of the meal was the lemonade and it was not delicious. Will not give a 3rd try.

Wings tasted & looked like you grabbed the cheapest frozen wings from a grocery store and cooked them, then microwaved them after to keep them warm.

My Husband and I always stay at the Homewood Suites which is very close This Smokey Bones is very close to our hotel,when we attend the Berks Jazz Fest. We stopped there after checking in at the hotel for a drink on our way to the concert. All of their staff is great, but we have never eaten there before, they are open later than many area restaurants so I suggested that we eat dinner there after the concert. Not a mistake, the food is very good for a chain restaurant, the staff though short staffed coming out of COVID are on the ball and really on top of their game. Our food was hot, fresh and really great for a chain rib joint. We ordered onion rings for an app, huge and hot and crunchy with nice dipping sauces. Husband ordered the pulled pork entree and couldn't finish it, it tasted it and it was decent, I ordered a new grilled shrimp entree and it was awesome, there were at least twelve shrimp with the sides all just extremely tasty. I cannot eat a lot at one time any longer and I made sure to finish those shrimp, they were a very reasonablelypriced right now and were quite delicious the sides I ordered were the fire roasted corn, which is off the cob and their cole slaw. The corn was interestingly good, the slaw although good was more mayo than I like. Husband really enjoyed his pulled pork platter, however,neither of us could finish our entire dinners. Our Server Colleen was so awesome and I can't say enough about her dedication. Long story short, for a chain restaurant, this location is well run at a decent price with attentive staff and good food in a nice atmosphere. I always use Trip Advisor when planning a vacation or a weekend trip and even in my area I read restaurant reviews, I find Trip Advisor to be a reasonable gauge overall to make an informed decision on where I chose to spend my money and have relied on their website for valuable advice based upon viewer reviews.