Wendy's
712 Penn Ave, Reading
(610) 372-8905
Recent Reviews
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The person who served me at the front was very friendly but the manager only insults the people who come and even more so if it is full... She is responsible for making the customer feel like they are in the way.
I have tried to give this location the benefit of the doubt because I have enjoyed Wendy's in the past. That said, the steady decline in quality over the last year or so has made it clear to me that this is the worst Wendy's I've ever been to. Orders are always wrong, even when printed correctly on the receipt. Food times will vary but are longer than I would expect. The convenience of its location does not make up for the low quality of food, venture at your own risk!
Atmosphere: 1
Food: 1
Service: 1
Out of the 3 Wendy's in the area I've visited. This buy far has been the most clean. The food and the service were awesome.
Atmosphere: 5
Food: 5
Service: 5
Disgraceful service. Placed small order took over an hour to make so my door dashers literally gave up and cancelled. I reordered and went to get and the manager refused to give me any food I paid for swearing about door dashers right in front of me. Ended up having to leave still charged 35 dollars for food I refused. Will be taking up with better business bureau this is illegal and insane treatment of customers. Never go here. Hoping to find some info on how to get in touch with corporate they need to hear about this.
Atmosphere: 1
Food: 1
Service: 1
This place has the rudest and most inattentive staff I’ve ever seen they will continue chatting while ignoring you are even there to 10 minutes later say they are not taking orders everyone in there looks like they haven’t showered in days and the place is as dirty as can be I would not recommend this place at all
Atmosphere: 1
Food: 1
Service: 1
I try to be an understanding, kind, and courteous person to those in the food service industry. However, the frequent negativity from many of the employees at this specific Wendy’s is impressive. My last two encounters included an employee not acknowledging me after waiting at the counter, extreme sass, and a manager arguing with me over BBQ sauce.
I made sure to check my bag after receiving my food it and went back inside with my receipt to ask for sauce. The manager told me everything was in the bag when it in fact was not. He went back and forth with me and the woman at the register multiple times. So very weird. I do hope sauce packets are not coming out of your paycheck.
Atmosphere: 1
Food: 3
Service: 2
Every time I order from here, pickup or delivery, something in my order is wrong... again, I asked for spicy nuggets and got regular. I called to speak to the manager on duty and calmly asked for the MOD, the employee said you'll have to call back later or tomorrow cuz we're closing, I said I understand that but..., and she hung up. No by no nothing.
Food: 3
Service: 1
There are very few professionals,
Check your order before leaving, they have a tendency not to forfill your order correctly. It would be great if they wouldn't talk over the food.
Atmosphere: 1
Food: 5
Service: 2
Drive thur
Restaurantji Recommends
I ordered baked potatoes tonight and got fries instead. Called the manager and was told it's the same thing. He said Fries are cut up potatoes. If I wanted fries I would've ordered fries. Unacceptable
Food was just ok. Chili is not as full of meat as it used to be. Quality leaves much room for improvement. Service was pleasant. The food took way too long to be prepared. Restaurant needed the floor cleaned as well as tables. Wendy's does not meet the high standards it used to.
Atmosphere: 3
Food: 3
Service: 4
Your employees need to start not just throwing food together without care, got a wrap and everything was barely even in it.
Atmosphere: 1
Food: 3
Service: 1
Poor quality in the food and all sodas in that place taste so weird
Every time I’ve gone the food has been good, nothing forgotten. Whoever was working tonight and helped my boyfriend (who came right before close, had no idea, felt bad), and still were super nice, thanks :)
Atmosphere: 5
Food: 5
Service: 5
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