Wingstop stole my money. I ordered dinner for pickup and the website somehow went back to the default location which was like 100miles from my house but I didn’t realize it until I hit submit payment and got the confirmation page.
I IMMEDIATELY called the restaurant and spoke to the worker who confirmed that they did not even start cooking the food yet and that he would cancel the order, but yet he could not issue me a refund since I placed the order online I’d need to request it through there. I have not been able to get in contact with anyone who works from Wingstop. The only way to contact them is through a form on their page which I have submitted MULTIPLE times with NO RESPONSE from anyone and it has been WEEKS! I want and deserve my hard earned money back. Terrible customer service and thieves is what they are.
Anthony Tony Cody
I placed order 6168777256 at 4:46 PM today it was supposed to have arrived at 5:10 PM when I saw the DoorDash text that it was being delivered by them. It showed the vehicle go in the opposite direction from my home and then stop, I called the number associated with the text seven times no answer. I contacted the store seven times no answer and that was the one at Knoxville Tennessee on Chapman Highway at 5:58 PM, I drove to the store. I walked in and asked to speak to a manager. I explained I hadn’t received my order and I would like a refund the employee standing beside the manager, stated The order was picked up. I showed my phone to the manager that it still had not been delivered because it was tracking, the employee then said I’m not lying. I said I’m not lying either and I told the manager I wanted a refund. I did not get my order. I said I also want your corporate phone number and the district manager‘s name, she copied my information down and said that I should get the refund in 4 to 5 business days again ask again for the corporate number and the district manager’s name she printed off a receipt with the only thing was the website.
I have not had an issue ordering from this store before and I ordered it off of the app from Wingstop, I think it was very very inappropriate from the employee and the manager. I even told the manager I don’t think anyone would be happy with this. I only live three minutes behind the store in a subdivision. I am very, very displeased.
miles kantner
went in with my sister and her bf when it was slow. the GM was super nice and gave us the new fall season flavor early, very awesome guy. def going back just to see the GOAT
Atmosphere: 5
Food: 5
Service: 5
fatima drammeh
Amazing
Atmosphere: 5
Food: 5
Service: 5
Jordan Martin
This place deserves 0 out of 5. I love wing stop. I’m from Tennessee. I went in and got my favorite combo. just to eat two pieces of chicken and throw up. Not only did the sauce taste funny. The chicken is not cooked right or something. Idk. Strongly disagree eating here. They should be shut down.
Atmosphere: 1
Food: 1
Service: 1
Cora Lang
Delicious Spectacular Scrumptious Wonderful Pleasant Delectable Amazing Showstopping GIVE ME 15 MORE
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders and Fries, Corn on the Cob
Kimberly Geonnotti
Wings not as big as they use to be
Atmosphere: 5
Food: 5
Service: 5
Kenia Hernandez
They take too long to answer a call even if it’s important
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Rmz Ann
Why change the fries!! They had something good and decide to do a change
Este domingo nos negaron el acceso a wingstop plaza outlet la hostess y el gerente nos pidieron la cartilla de vacunación para mi perro cabe destacar que número uno es plaza pet friendly uno espera una mayor recepción de los perros a los locales, yo nunca pedí que nos dieran mesa adentro ellos tienen mesas afuera y también quiero decir que hace dos o tres meses entramos a comer con otro de mis perros al mismo restaurante. Desafortunadamente la mala experiencia vivida en uno de sus locales hace que la inversión millonaria en la plaza se tire a la basura y que uno no regrese a ningún otro restaurante de la cadena
Aparte, el día de hoy se contacto la gerenta de la sucursal y salió peor me dijo que solo le pedían cartilla a algunos perros por lo cual me sentí inclusive discriminado mi perro es de raza akita americano, acababa de salir de su baño es cachorro de 8 meses que pasa con otros perros les piden hasta su acta de defunción para entrar. en su puerta no dice prohibido entrar con mascotas y recalcó ya comí en otras ocasiones con mis perros en la terraza de la misma sucursal dejo mi CEL 9981268091 y ojalá puedan remediar este problema yo mientras seguiré contando y escribiendo mi mala experiencia para que no le pase a otra persona
Naeliz Rodriguez
Ive been waiting for 8 wings and fries for nearly half an hour in a NEAR EMPTY store with three visible people on shift. Maybe focus on making orders instead of playing on your phone and flirting and youd have better reviews. And fix the bathroom. Its ridiculous how unprofessional they are.
Atmosphere: 1
Food: 3
Service: 1
Rogue
Took over 30 minutes to get 10 wings. There was only 4 people in the store aswell. The wings were cooked well and only a few were dry but the sauces and flavors were subpar at best. The fries were honestly the best thing they had going for them. I have no need to return.
Atmosphere: 2
Food: 2
Service: 1
Austin Chelius
Very understaffed, literally one person working the whole restaurant. He was doing his best though props to that guy.
Aaron Giniewski
Overall the food is good. Everything is as expected in the food quality. The service is not very good at this location. If you eat an early lunch like myself I would not recommend going here. They do not open up on time (1 hour past posted opening time) and ended up waiting for staff to show up and open up the store. Order was placed through their app. Expected pick up time was 10:58am, got to the store at 11:05 am and the doors were still locked. Spoke to a lady who was waiting herself and stated the staff just showed up.
Wingstop stole my money. I ordered dinner for pickup and the website somehow went back to the default location which was like 100miles from my house but I didn’t realize it until I hit submit payment and got the confirmation page. I IMMEDIATELY called the restaurant and spoke to the worker who confirmed that they did not even start cooking the food yet and that he would cancel the order, but yet he could not issue me a refund since I placed the order online I’d need to request it through there. I have not been able to get in contact with anyone who works from Wingstop. The only way to contact them is through a form on their page which I have submitted MULTIPLE times with NO RESPONSE from anyone and it has been WEEKS! I want and deserve my hard earned money back. Terrible customer service and thieves is what they are.
I placed order 6168777256 at 4:46 PM today it was supposed to have arrived at 5:10 PM when I saw the DoorDash text that it was being delivered by them. It showed the vehicle go in the opposite direction from my home and then stop, I called the number associated with the text seven times no answer. I contacted the store seven times no answer and that was the one at Knoxville Tennessee on Chapman Highway at 5:58 PM, I drove to the store. I walked in and asked to speak to a manager. I explained I hadn’t received my order and I would like a refund the employee standing beside the manager, stated The order was picked up. I showed my phone to the manager that it still had not been delivered because it was tracking, the employee then said I’m not lying. I said I’m not lying either and I told the manager I wanted a refund. I did not get my order. I said I also want your corporate phone number and the district manager‘s name, she copied my information down and said that I should get the refund in 4 to 5 business days again ask again for the corporate number and the district manager’s name she printed off a receipt with the only thing was the website. I have not had an issue ordering from this store before and I ordered it off of the app from Wingstop, I think it was very very inappropriate from the employee and the manager. I even told the manager I don’t think anyone would be happy with this. I only live three minutes behind the store in a subdivision. I am very, very displeased.
went in with my sister and her bf when it was slow. the GM was super nice and gave us the new fall season flavor early, very awesome guy. def going back just to see the GOAT
Atmosphere: 5
Food: 5
Service: 5
Amazing
Atmosphere: 5
Food: 5
Service: 5
This place deserves 0 out of 5.
I love wing stop. I’m from Tennessee. I went in and got my favorite combo.
just to eat two pieces of chicken and throw up.
Not only did the sauce taste funny. The chicken is not cooked right or something. Idk. Strongly disagree eating here. They should be shut down.
Atmosphere: 1
Food: 1
Service: 1
Delicious Spectacular Scrumptious Wonderful Pleasant Delectable Amazing Showstopping GIVE ME 15 MORE
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders and Fries, Corn on the Cob
Wings not as big as they use to be
Atmosphere: 5
Food: 5
Service: 5
They take too long to answer a call even if it’s important
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Why change the fries!! They had something good and decide to do a change
Restaurantji Recommends
Este domingo nos negaron el acceso a wingstop plaza outlet la hostess y el gerente nos pidieron la cartilla de vacunación para mi perro cabe destacar que número uno es plaza pet friendly uno espera una mayor recepción de los perros a los locales, yo nunca pedí que nos dieran mesa adentro ellos tienen mesas afuera y también quiero decir que hace dos o tres meses entramos a comer con otro de mis perros al mismo restaurante. Desafortunadamente la mala experiencia vivida en uno de sus locales hace que la inversión millonaria en la plaza se tire a la basura y que uno no regrese a ningún otro restaurante de la cadena Aparte, el día de hoy se contacto la gerenta de la sucursal y salió peor me dijo que solo le pedían cartilla a algunos perros por lo cual me sentí inclusive discriminado mi perro es de raza akita americano, acababa de salir de su baño es cachorro de 8 meses que pasa con otros perros les piden hasta su acta de defunción para entrar. en su puerta no dice prohibido entrar con mascotas y recalcó ya comí en otras ocasiones con mis perros en la terraza de la misma sucursal dejo mi CEL 9981268091 y ojalá puedan remediar este problema yo mientras seguiré contando y escribiendo mi mala experiencia para que no le pase a otra persona
Ive been waiting for 8 wings and fries for nearly half an hour in a NEAR EMPTY store with three visible people on shift. Maybe focus on making orders instead of playing on your phone and flirting and youd have better reviews. And fix the bathroom. Its ridiculous how unprofessional they are.
Atmosphere: 1
Food: 3
Service: 1
Took over 30 minutes to get 10 wings. There was only 4 people in the store aswell. The wings were cooked well and only a few were dry but the sauces and flavors were subpar at best. The fries were honestly the best thing they had going for them. I have no need to return.
Atmosphere: 2
Food: 2
Service: 1
Very understaffed, literally one person working the whole restaurant. He was doing his best though props to that guy.
Overall the food is good. Everything is as expected in the food quality. The service is not very good at this location. If you eat an early lunch like myself I would not recommend going here. They do not open up on time (1 hour past posted opening time) and ended up waiting for staff to show up and open up the store. Order was placed through their app. Expected pick up time was 10:58am, got to the store at 11:05 am and the doors were still locked. Spoke to a lady who was waiting herself and stated the staff just showed up.
Atmosphere: 3
Food: 4
Service: 1
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