The cake I ordered was nothing like I had asked for. It looked like a rushed icing job not smooth, the picture I wanted on the cake was taped on a rough piece of cardboard and looked really unprofessional. The cake was to have strawberry jelly so that when my daughter cut it, it looked liked it was bleeding but hardly had any filler. The vake was also very dry. Very disappointed and will never use or rexommend.this bakery
Lacy Betz-Reichert
The Sugar Rose always has an amazing selection of treats from cakes, cupcakes, macarons, brownies, breads and more!
They always mix up what's available so it's easy to try something new each time you go.
Highly recommend for custom orders or premade goodies!
Annalisa Eichelberger
First I would like to say that last year I had a good experience with this bakery. The cake was everything I asked for! I could tell she really took her time with it. After such a good first experience I asked her again this year to make a cake for my daughter’s 13th birthday. I communicated with her via fb and told her exactly what I wanted and didn’t want. I was very disappointed upon picking up the cake though. I saw some of the cake and at first glance didn’t look too terrible. I should have looked it over more then said something then and there. Once I got it home and took it out of the box though and saw it its entirety and I was very upset. I asked for an ombré cake which blends all the colors together. This looks more like stripes. The picture I sent had the first color in the ombré on top of the cake. This one had white. I wanted small gold flakes going up one side(sent her a pic of how I wanted placement of the flakes). I never asked for these large flakes randomly placed all over or gold trim around the top. It also appeared to be lopsided. I got opinions from friends and family to make sure I wasn’t just seeing things but they all agreed with what I was seeing about the cake. Overall the taste was good but it just looked like a rushed job. Since I paid so much for it I wanted to reach out to the owner but I didn’t not hear back only got a new message saying “ we don’t finalize orders via Facebook messenger. I found that odd since I never was told to finalize over the phone or any other way. I finally heard back the next day with a message basically saying to bad so sad I can’t help you or offer you anything for my mistake. Or even ask “how can I make it right?” NOTHING. Then she ended with “have a sweet day.” I also found it coincidental that after I filed a complaint on here she just so happened to have in the policy that “if you file a complaint on social and not directly to me you will not be refunded half” and goes on to add that that “ I can’t make your cake look exactly like a picture you show me” This would have been helpful to know when she told me she could do the cake! Terrible customer service overall. I do not recommend this bakery to entrust to do your cakes ideas. I would find another one who cares about their customers and the importance of keeping them! ( the third picture is what I asked for and the other two is what I got)
Atmosphere: 2
Food: 3
Service: 2
Julie Conaway
Another amazing birthday party for my granddaughter. Had a few hiccups along the way but it all turned out. Thank you again to the Sugar Rose Bake Shop. Their cakes and everything they have are amazingly delicious. Definitely going back for all my cakes.
Atmosphere: 5
Food: 5
Service: 5
Lindsay Gohn
I have used Sugar Rose for multiple parties and have never been disappointed!! Whenever I get off work early enough I always stop in for my favorites. The owners are so sweet and personable, they offer a great atmosphere for the community!
Atmosphere: 5
Food: 5
Service: 5
Joanna Soto
I asked for a tres leches cake and received a dry cake, tasted like condensed milk. Owner charged me 70 dollars for this cake when I was told it was gonna be for 24 people, the cake only fed 10 people. If you don’t know how to make tres leches cake just say you can’t do it. Way Over priced, I have never had such a horrible cake.
Atmosphere: 2
Food: 1
Service: 2
Joleta Pangburn
We had 75 cupcakes made for a gender reveal party and we got an awesome Rick and Morty cake for my son’s 21st birthday. Everything tasted amazing! The cake was moist and the icing was perfect! Will definitely be going back for our future cake/cupcake needs!
Beautiful displays of fresh baked goods and other creative nick nacks for purchase. There was a cake pop that looked like a pink rose and the inside was red velvet cake. My little said it was delicious!
I was told by the owner to put the cake in the garage, for temperature control and to not put it in the fridge because the frosting would droop and taste bad. I woke up to this disaster. When I called the shop this morning she threw the phone down and had coworkers talk to me. They refused to replace or remake the cake. They also refused to refund my money and refused to cancel my next order. “they will consider refunding 30% in a few days. They are way to busy right now” now I have no allergy free cake to take to my daughter’s birthday party and it’s not like I can just go buy a cake from the store.
Service: 1
Bret Bosserman
I love this small business bakery. Everything is made fresh daily, and if you don't get there early, you can miss out on some items. The lady who runs the bakery is always friendly and helpful. If you don't try this bakery, you are missing out. They also do catering.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sticky Buns, Cupcake
Howler lasting
Bought macarons from the front counter. Took a bite of them. And they fell right apart. Not worth the $17 dollars I spent.Edit- I did reach out after the fact. And she was slightly disrespectful about the situation. And me going on here to leave a review. And she said how i didn’t need to blast the problem to the world.
Atmosphere: 2
Food: 1
Service: 2
Artyemis Charmed
Overall poor customer service to the point I left without making a purchase. It's the holidays and understanding and compassion should be both ways and in this case I didn't recieve either from the owner or workers.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Assorted Cupcakes
Nick Gentile
I ordered Italian Anise cookies from the Sugar Rose. They were not on the menu, but they were willing to make them for me. They turned out really good and were a nice early Christmas present for my dad. Thank you!
The cake I ordered was nothing like I had asked for. It looked like a rushed icing job not smooth, the picture I wanted on the cake was taped on a rough piece of cardboard and looked really unprofessional. The cake was to have strawberry jelly so that when my daughter cut it, it looked liked it was bleeding but hardly had any filler. The vake was also very dry. Very disappointed and will never use or rexommend.this bakery
The Sugar Rose always has an amazing selection of treats from cakes, cupcakes, macarons, brownies, breads and more! They always mix up what's available so it's easy to try something new each time you go. Highly recommend for custom orders or premade goodies!
First I would like to say that last year I had a good experience with this bakery. The cake was everything I asked for! I could tell she really took her time with it. After such a good first experience I asked her again this year to make a cake for my daughter’s 13th birthday. I communicated with her via fb and told her exactly what I wanted and didn’t want. I was very disappointed upon picking up the cake though. I saw some of the cake and at first glance didn’t look too terrible. I should have looked it over more then said something then and there. Once I got it home and took it out of the box though and saw it its entirety and I was very upset. I asked for an ombré cake which blends all the colors together. This looks more like stripes. The picture I sent had the first color in the ombré on top of the cake. This one had white. I wanted small gold flakes going up one side(sent her a pic of how I wanted placement of the flakes). I never asked for these large flakes randomly placed all over or gold trim around the top. It also appeared to be lopsided. I got opinions from friends and family to make sure I wasn’t just seeing things but they all agreed with what I was seeing about the cake. Overall the taste was good but it just looked like a rushed job. Since I paid so much for it I wanted to reach out to the owner but I didn’t not hear back only got a new message saying “ we don’t finalize orders via Facebook messenger. I found that odd since I never was told to finalize over the phone or any other way. I finally heard back the next day with a message basically saying to bad so sad I can’t help you or offer you anything for my mistake. Or even ask “how can I make it right?” NOTHING. Then she ended with “have a sweet day.” I also found it coincidental that after I filed a complaint on here she just so happened to have in the policy that “if you file a complaint on social and not directly to me you will not be refunded half” and goes on to add that that “ I can’t make your cake look exactly like a picture you show me” This would have been helpful to know when she told me she could do the cake! Terrible customer service overall. I do not recommend this bakery to entrust to do your cakes ideas. I would find another one who cares about their customers and the importance of keeping them! ( the third picture is what I asked for and the other two is what I got)
Atmosphere: 2
Food: 3
Service: 2
Another amazing birthday party for my granddaughter. Had a few hiccups along the way but it all turned out. Thank you again to the Sugar Rose Bake Shop. Their cakes and everything they have are amazingly delicious. Definitely going back for all my cakes.
Atmosphere: 5
Food: 5
Service: 5
I have used Sugar Rose for multiple parties and have never been disappointed!! Whenever I get off work early enough I always stop in for my favorites. The owners are so sweet and personable, they offer a great atmosphere for the community!
Atmosphere: 5
Food: 5
Service: 5
I asked for a tres leches cake and received a dry cake, tasted like condensed milk. Owner charged me 70 dollars for this cake when I was told it was gonna be for 24 people, the cake only fed 10 people. If you don’t know how to make tres leches cake just say you can’t do it. Way Over priced, I have never had such a horrible cake.
Atmosphere: 2
Food: 1
Service: 2
We had 75 cupcakes made for a gender reveal party and we got an awesome Rick and Morty cake for my son’s 21st birthday. Everything tasted amazing! The cake was moist and the icing was perfect! Will definitely be going back for our future cake/cupcake needs!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Cake, Wedding Cake, Birthday Cake, Cupcake, Assorted Cupcakes
only have keto by orders only, none made to walk
Atmosphere: 3
Food: 3
Service: 3
For those with a sweet ? tooth!!! Delicious!!
Atmosphere: 5
Food: 5
Service: 5
Beautiful displays of fresh baked goods and other creative nick nacks for purchase. There was a cake pop that looked like a pink rose and the inside was red velvet cake. My little said it was delicious!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cupcake
Restaurantji Recommends
I was told by the owner to put the cake in the garage, for temperature control and to not put it in the fridge because the frosting would droop and taste bad. I woke up to this disaster. When I called the shop this morning she threw the phone down and had coworkers talk to me. They refused to replace or remake the cake. They also refused to refund my money and refused to cancel my next order. “they will consider refunding 30% in a few days. They are way to busy right now” now I have no allergy free cake to take to my daughter’s birthday party and it’s not like I can just go buy a cake from the store.
Service: 1
I love this small business bakery. Everything is made fresh daily, and if you don't get there early, you can miss out on some items. The lady who runs the bakery is always friendly and helpful. If you don't try this bakery, you are missing out. They also do catering.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sticky Buns, Cupcake
Bought macarons from the front counter. Took a bite of them. And they fell right apart. Not worth the $17 dollars I spent.Edit- I did reach out after the fact. And she was slightly disrespectful about the situation. And me going on here to leave a review. And she said how i didn’t need to blast the problem to the world.
Atmosphere: 2
Food: 1
Service: 2
Overall poor customer service to the point I left without making a purchase. It's the holidays and understanding and compassion should be both ways and in this case I didn't recieve either from the owner or workers.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Assorted Cupcakes
I ordered Italian Anise cookies from the Sugar Rose. They were not on the menu, but they were willing to make them for me. They turned out really good and were a nice early Christmas present for my dad. Thank you!
Atmosphere: 5
Food: 5
Service: 5
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