Understaffed which leads to crazy wait times and stressed employees.
Service: 1
Kelsey Long
I’ve been to this Dunkin maybe four times since it opened, and only one of those visits was a positive one. In the last few months I went three times and it was terrible. I went back in June for Free Donut Day, only to get told they were entirely out of donuts. They offered to give me a free donut voucher for my next visit, but when they came back to the window they said they were out of vouchers! Then last week my boyfriend and I stopped to get one of their spider donuts, only to be told they were out. We tried the next day, told the same thing. And then today we were going to go get the cookie batter donut, and guess what? Out of that too. I don’t know who is responsible for keeping this Dunkin stocked, but someone needs to do better. We won’t be coming back to this location.
Atmosphere: 1
Food: 2
Service: 1
Shaylee Schweiger
order chai with light ice, you’ll receive a tall glass of milk with extra ice. order a specialty donut, receive a donut that costs half the price of what you paid for. they’ve been out of items i’ve ordered and neglected to tell me until after i’ve already paid.
Atmosphere: 1
Food: 1
Service: 1
James Holsinger
This location is awful. Order, pull up pay, get to the pickup and told "we dont have said item, and we cant do a refund" order a coffie and receive a cup of milk. Order a specialty donut receive a plain donut. This place is pathetic and needs better management. This isnt a one time occurrence either. Its EVERY SINGLE TIME. If i could give 0 stars i would
Atmosphere: 1
Food: 1
Service: 1
Michelle Socie
I ordered my Halloween bucket with munchkins on 10/16 online. I went through the drive thru at the Roaring Spring location and was told that they were out of both things, but if I came back tomorrow (10/17) they could fulfill my order. I went back on 10/17, pulled into the drive thru at 7:43, got to the window at 7:53 and FINALLY was given my order at 8:08. The people behind me in line were leaving, without their orders, because of the long wait.
Service: 1
Betsy Wile
Ordered over 20 dollars worth of doughnuts get to the drive-through was told to pull to the second window get there they come to tell me they have no donuts and call customer service to get my money back. Customer service said there’s nothing we can do. TURN OFF MOBILE ordering if you have no doughnuts wouldn’t even give me a receipt
Atmosphere: 1
Food: 1
Service: 1
Bradley Fetter
I dukin loving it ? ? ? ? ? ? Love me some Summer ? ?
Atmosphere: 5
Food: 5
Service: 5
Alyssa Smith
Ordered a chai latte with light ice. They gave me milk with extra ice. If your job is such a joke, since all you did was laugh and gab while I was there, then stay home.
Atmosphere: 1
Food: 1
Service: 1
Misty Lane
Great wake upwrap
Kylee Trotter
Ordered on mobile and after arriving a half hour later my order was not ready when I got there, yet I could have waited in line and placed the order and gotten it immediately. Workers were not willing to listen and just told me to wait. I watched no less than 8 people walk on behind me, place orders and receive them, before the rude workers were willing to start my mobile order. What's the point of mobile ordering? It took them 30 seconds to complete the order once it was finally started.
Great experience as always. Very friendly folks and of coarse my order was spot on!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sausage Egg and Cheese
Christina Kreider
I am leaving a review for my husband, who was there earlier this morning to order doughnuts for our children for the first day of school. He said he walked inside to order, and 2 girls were standing behind the counter with their backs to him and never acknowledged him. He stood there for a few mins and waited. They turned around and stood there and still never helped him, so he walked out. The store was empty, and 2 cars were in the drive thru already being taken care of. Poor service! Absolutely disappointed!
Service: 1
Marion DiMauro
Donuts are fresh and good but one star for service… They don’t seem to have donuts made and I made trips for nothing
Atmosphere: 2
Food: 4
Service: 1
Joshua Garman
Very good doughnuts...
Atmosphere: 5
Food: 5
Service: 5
Terrill R Laughbaum
Ordering service was easy and quick. Employees were very curtious.
Understaffed which leads to crazy wait times and stressed employees.
Service: 1
I’ve been to this Dunkin maybe four times since it opened, and only one of those visits was a positive one. In the last few months I went three times and it was terrible. I went back in June for Free Donut Day, only to get told they were entirely out of donuts. They offered to give me a free donut voucher for my next visit, but when they came back to the window they said they were out of vouchers!
Then last week my boyfriend and I stopped to get one of their spider donuts, only to be told they were out. We tried the next day, told the same thing. And then today we were going to go get the cookie batter donut, and guess what? Out of that too.
I don’t know who is responsible for keeping this Dunkin stocked, but someone needs to do better. We won’t be coming back to this location.
Atmosphere: 1
Food: 2
Service: 1
order chai with light ice, you’ll receive a tall glass of milk with extra ice. order a specialty donut, receive a donut that costs half the price of what you paid for. they’ve been out of items i’ve ordered and neglected to tell me until after i’ve already paid.
Atmosphere: 1
Food: 1
Service: 1
This location is awful. Order, pull up pay, get to the pickup and told "we dont have said item, and we cant do a refund" order a coffie and receive a cup of milk. Order a specialty donut receive a plain donut. This place is pathetic and needs better management. This isnt a one time occurrence either. Its EVERY SINGLE TIME. If i could give 0 stars i would
Atmosphere: 1
Food: 1
Service: 1
I ordered my Halloween bucket with munchkins on 10/16 online. I went through the drive thru at the Roaring Spring location and was told that they were out of both things, but if I came back tomorrow (10/17) they could fulfill my order. I went back on 10/17, pulled into the drive thru at 7:43, got to the window at 7:53 and FINALLY was given my order at 8:08. The people behind me in line were leaving, without their orders, because of the long wait.
Service: 1
Ordered over 20 dollars worth of doughnuts get to the drive-through was told to pull to the second window get there they come to tell me they have no donuts and call customer service to get my money back. Customer service said there’s nothing we can do. TURN OFF MOBILE ordering if you have no doughnuts wouldn’t even give me a receipt
Atmosphere: 1
Food: 1
Service: 1
I dukin loving it ? ? ? ? ? ?
Love me some Summer ? ?
Atmosphere: 5
Food: 5
Service: 5
Ordered a chai latte with light ice. They gave me milk with extra ice. If your job is such a joke, since all you did was laugh and gab while I was there, then stay home.
Atmosphere: 1
Food: 1
Service: 1
Great wake upwrap
Ordered on mobile and after arriving a half hour later my order was not ready when I got there, yet I could have waited in line and placed the order and gotten it immediately. Workers were not willing to listen and just told me to wait. I watched no less than 8 people walk on behind me, place orders and receive them, before the rude workers were willing to start my mobile order. What's the point of mobile ordering? It took them 30 seconds to complete the order once it was finally started.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great experience as always. Very friendly folks and of coarse my order was spot on!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sausage Egg and Cheese
I am leaving a review for my husband, who was there earlier this morning to order doughnuts for our children for the first day of school. He said he walked inside to order, and 2 girls were standing behind the counter with their backs to him and never acknowledged him. He stood there for a few mins and waited. They turned around and stood there and still never helped him, so he walked out. The store was empty, and 2 cars were in the drive thru already being taken care of. Poor service! Absolutely disappointed!
Service: 1
Donuts are fresh and good but one star for service…
They don’t seem to have donuts made and I made trips for nothing
Atmosphere: 2
Food: 4
Service: 1
Very good doughnuts...
Atmosphere: 5
Food: 5
Service: 5
Ordering service was easy and quick. Employees were very curtious.
Atmosphere: 5
Food: 5
Service: 5
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