Nice burger place. I understand there might have been complaints about service in the past but personally i enjoy just being able to order at a kiosk. As somone with bad social anxiety i really appreciate that. However today i felt almost obligated to order with the cashier. Maybe a simple "hello how are you" would suffice to not make people feel obligated. I didnt order what I really wanted and didnt eat my food because of the interaction. ðŸ«
Food: 5
Service: 3
aestice
NO service.... waited at the counter, no one came. Tried to get a member of the staffs attention but but apparently stacking slices of cheese was far more important than helping a customer. Will not be back.
Atmosphere: 1
Service: 1
Kelly
I travel from Pottstown to the Royersford location because I have experienced repeated rudeness at the Pottstown Wayback. The Royersford location was once one of the cleanest and friendliest restaurants I frequented. However, it has recently deteriorated in terms of cleanliness, and the staff now seem stressed. As the same employees are still present from my past (more enjoyable) visits, it seems that there may be underlying issues affecting their performance.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Classic Burger, Onion Rings
Dawn Frye
This place has the best fries that I have ever had! Their burgers, including the impossible burger, are fantastic and the cheese steak is oh so good and the ice cream sundaes are perfection. Everyone is friendly and they work hard to get your order to you in a timely manner. Highly recommend this place to anyone and definitely try the fries.
Vegetarian options: The impossible Burger and regular fry are vegan
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Fry
Carlo Petrillo
Food was good but Burger, Fries & Sm Shake for 20.00 was not worth it. Lunch for 1 person... Won't go back...
Atmosphere: 3
Food: 4
Service: 1
Evan Madsen
This burger I just had made my cloudy day turn sunny. The ingredients felt so fresh and best of all the service was astonishing. It’s like they knew my cravings they added the perfect amount of everything each ingredient complemented the other and I could not ask for anything more. Thank you to the employees who made this possible
Atmosphere: 5
Food: 5
Service: 5
Katie Carney
I used to love this place. I came to pick up my order and had to pay there because i couldn't put my card info while I was driving and ordering over the phone. As I approached the counter a man greeted me in a friendly way. He then motioned to who I think is the manager to ring me up. I'm assuming it was because the first guy was busy cooking. The manager didn't even look up at me or greet me and basically acted like I wasn't there. He then motioned to the card machine. I started to pay and he acted like the whole process was an annoyance, while it only took all of a couple of mins. He then proceeded to tell me to select an option on the screen( he was referring to the tip)
LOL yeah right. The audacity. Honestly, In any other circumstance I would be kind and tip, even though it's fast food and I'm picking up my order. But there's no way in hell I would reward this kind of behavior. I used to come here every few months, now I'll never go there again. What a sad environment.
Five guys is better anyways, I'll just travel a little farther
Atmosphere: 2
Food: 3
Service: 1
Brianna Karwoski
Some of the best, greasiest, burgers around!
Vegetarian options: The sides
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Burger, Craft Your Own - Double, Onion Rings, French Fries
Dry-Tech Restoration Services
Great place to eat
Atmosphere: 5
Food: 5
Service: 5
Donna Fletcher
Service was excellent. Burgers and fries were excellent. We'll definitely return.
Andrew is a great employee. I was unsure what to order at first until he recommended getting a cheese steak with fried onions and mushrooms. I will definitely get food here again, the meat was well seasoned and those fried onions and mushrooms were delicious.
Atmosphere: 5
Food: 5
Service: 5
Zachary Carr
Worst customer service around. Every time I go the food is ok and the customer service is the absolute worst. Every employee seems annoyed when you walk in. Stepping up to the counter is sure to frustrate whichever employee gets stuck taking your order when they clearly don’t want to. It’s like this every time I go. They make comments under their breath, terrible body language and every employee seems apathetic when forced to interact with their customers. I stopped dining in and got my food to go but it’s still the worst. Even when I go to pick up my food they have a bad attitude. Their terrible customer service is palpable in the establishment. I will no longer order from here as the manager, Drew, and staff members like Josh, give the worst possible customer service from any place to dine in the area.
Atmosphere: 1
Food: 3
Service: 1
Young Kim
dont order from this location... the food is absolutely disgustingthe fries are like a salt bath never had such bad fries before it was literally just salt...burgers were overcooked and tasted horrible... the manager was a douche as well
Atmosphere: 1
Food: 1
Service: 1
Devon Bryan
Conner Seamus is really nice and super
Atmosphere: 5
Food: 5
Service: 5
Glen Mc Call
Ate here for the first time.Your typical burger joint. Burger was hot and made to order. Go for a milk shake! They are very good.
Nice burger place. I understand there might have been complaints about service in the past but personally i enjoy just being able to order at a kiosk. As somone with bad social anxiety i really appreciate that. However today i felt almost obligated to order with the cashier. Maybe a simple "hello how are you" would suffice to not make people feel obligated. I didnt order what I really wanted and didnt eat my food because of the interaction. ðŸ«
Food: 5
Service: 3
NO service....
waited at the counter, no one came.
Tried to get a member of the staffs attention but but apparently stacking slices of cheese was far more important than helping a customer.
Will not be back.
Atmosphere: 1
Service: 1
I travel from Pottstown to the Royersford location because I have experienced repeated rudeness at the Pottstown Wayback. The Royersford location was once one of the cleanest and friendliest restaurants I frequented. However, it has recently deteriorated in terms of cleanliness, and the staff now seem stressed. As the same employees are still present from my past (more enjoyable) visits, it seems that there may be underlying issues affecting their performance.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Classic Burger, Onion Rings
This place has the best fries that I have ever had! Their burgers, including the impossible burger, are fantastic and the cheese steak is oh so good and the ice cream sundaes are perfection. Everyone is friendly and they work hard to get your order to you in a timely manner. Highly recommend this place to anyone and definitely try the fries.
Vegetarian options: The impossible Burger and regular fry are vegan
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Fry
Food was good but Burger, Fries & Sm Shake for 20.00 was not worth it. Lunch for 1 person... Won't go back...
Atmosphere: 3
Food: 4
Service: 1
This burger I just had made my cloudy day turn sunny. The ingredients felt so fresh and best of all the service was astonishing. It’s like they knew my cravings they added the perfect amount of everything each ingredient complemented the other and I could not ask for anything more. Thank you to the employees who made this possible
Atmosphere: 5
Food: 5
Service: 5
I used to love this place. I came to pick up my order and had to pay there because i couldn't put my card info while I was driving and ordering over the phone. As I approached the counter a man greeted me in a friendly way. He then motioned to who I think is the manager to ring me up. I'm assuming it was because the first guy was busy cooking. The manager didn't even look up at me or greet me and basically acted like I wasn't there. He then motioned to the card machine. I started to pay and he acted like the whole process was an annoyance, while it only took all of a couple of mins. He then proceeded to tell me to select an option on the screen( he was referring to the tip)
LOL yeah right. The audacity. Honestly, In any other circumstance I would be kind and tip, even though it's fast food and I'm picking up my order. But there's no way in hell I would reward this kind of behavior. I used to come here every few months, now I'll never go there again. What a sad environment.
Five guys is better anyways, I'll just travel a little farther
Atmosphere: 2
Food: 3
Service: 1
Some of the best, greasiest, burgers around!
Vegetarian options: The sides
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Burger, Craft Your Own - Double, Onion Rings, French Fries
Great place to eat
Atmosphere: 5
Food: 5
Service: 5
Service was excellent. Burgers and fries were excellent. We'll definitely return.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Andrew is a great employee. I was unsure what to order at first until he recommended getting a cheese steak with fried onions and mushrooms. I will definitely get food here again, the meat was well seasoned and those fried onions and mushrooms were delicious.
Atmosphere: 5
Food: 5
Service: 5
Worst customer service around. Every time I go the food is ok and the customer service is the absolute worst. Every employee seems annoyed when you walk in. Stepping up to the counter is sure to frustrate whichever employee gets stuck taking your order when they clearly don’t want to. It’s like this every time I go. They make comments under their breath, terrible body language and every employee seems apathetic when forced to interact with their customers. I stopped dining in and got my food to go but it’s still the worst. Even when I go to pick up my food they have a bad attitude. Their terrible customer service is palpable in the establishment. I will no longer order from here as the manager, Drew, and staff members like Josh, give the worst possible customer service from any place to dine in the area.
Atmosphere: 1
Food: 3
Service: 1
dont order from this location... the food is absolutely disgustingthe fries are like a salt bath never had such bad fries before it was literally just salt...burgers were overcooked and tasted horrible... the manager was a douche as well
Atmosphere: 1
Food: 1
Service: 1
Conner Seamus is really nice and super
Atmosphere: 5
Food: 5
Service: 5
Ate here for the first time.Your typical burger joint. Burger was hot and made to order. Go for a milk shake! They are very good.
Atmosphere: 3
Food: 4
Service: 4
Loading...