I'm getting really tired of this location. Anytime I ever met a slow person in Pennsylvania, it has always been a Burger King employee at this location. When prepping orders, they have a screen they can read in order to prep meals correctly. You cannot mess up an order if you're reading a screen providing all the toppings you'll need. The info on the screen does not disappear until they physically press a button, allowing the info to disappear. How do they STILL constantly mess up orders? It's like they expect people to be ok with the screw up when that's not the case. I double check every item I receive every time I purchase and I will return every single time they screw up. That only makes the shift worse for them so why screw up on such an easy task? It makes no sense. Close this location just like the other one in Eynon did. We don't need burger kings here if they can't hire competent workers. They keep using the microwave to reheat stuff for customers when you're not supposed to do that. I heard the manager refused to mention her name once when another customer asked. Just take a picture of them when they refuse to give their name and send the image to corporate.
Liz
I made an order through the app and everything was very clear. I could see on my order that it came up “double whopper Your way: no ketchup, no mayo” extremely concise communication, yet they heaped spoonfuls of mayo and dumped shredded lettuce directly on top so now my burger is ruined in two ways. This seems to happen every time I order for pickup at this location even though I can plainly see the order went in with obvious instructions. I’m sorry if you hate your job, but please stop ruining my lunch.
Rosa Cruz
My daughter and I went there to eat and at first we stood back to review the menu and decide what we were going to eat, when we were ready no one came to take our order. One worker spilled a drink and was tending to cleaning it but another worker walked right passed and didn’t even acknowledge us, I got so upset and just walked out. There was no one inside and just 1 person at the drive through, they should pay attention and serve guest seeing that it was empty in there. Won’t be going there ever again!
Service: 1
Dani Deluca
Very clean
Atmosphere: 5
Food: 4
Service: 5
rachel skyhill
Never eating at Burger King again. The French toast sticks I got were so hard I couldn’t eat them, I ordered 2 bacon croissant sandwich’s and got 2 bacon, sausage and biscuit things. I could not even eat them because the first one I unwrapped had a hair in the cheese of the sandwich! $10 right in the trash.
Atmosphere: 1
Food: 1
Service: 1
John Lombardi
Disgusting, they should be embarrassed to serve that food.
Atmosphere: 1
Food: 1
Service: 1
Robert McClure
The girl that does the drive thru is horrible. You can't finish a sentence before she rambles over you, sounds like she'd rather be doing anything else. Super rude.
Gave an extra star for service only because the guy at the window was cool. No wonder this places ratings suck.
Atmosphere: 3
Food: 4
Service: 2
Matthew Setzer
Love this place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hershey's Sundae Pie, Cheeseburger, Flame Grilled Beef, French Toast Sticks, BK Chicken Fries, Double Cheeseburger, Rodeo Burger, Onion Rings, Dr Pepper, French Fries
StingRayMan257
Employees where extremely rude to my father as he was ordering my food asking him to repeat the same thing over and over again and then guessing what he was ordering saying “oh you want a whopper and you wanted a kids meal” when we had asked for a Bacon King meal. We had asked for no salt, they where COVERED in salt and they told us everything was in the bag when we had to knock on the window to get the sauce for the nuggets we ordered as well and the second fry that he ordered. We get home and the burger is completely black and burnt this is extremely unprofessional too serve food like this that is not edible this doesn’t even deserve a one star and they need someone to teach them customer respect that’s not how you treat someone buying food from a franchise.
Manager did not have any receipt paper in the register, made me wait 4 minutes to get one. Burgers were warm at best . Ordered a large onion rings and got a small. The receipt I received was a duplicate and did not have the store ID, so no survey could be entered, this is not the first time I had problems with this location.
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Onion Rings
Ashley Scarinzi
First, I hate leaving bad reviews. I try to give places the benefit of the doubt. Although, I should’ve listened to the reviews knowing it was only 3.8 stars. But sometimes you get those places and they’re better than the reviews. In this case- LISTEN TO THE REVIEWS.
Anyways, we ordered 6 meals altogether. Two were kids meals other four were for two adults and two teens. Firstly, you couldn’t understand what was said after informing them we had a mobile order. We pull up to the second window, about 5 minutes of waiting we get the drinks. The lady never said a word. 5 minutes more go by and we get the bags with the food. I said thank you and have a good night, the lady again never said anything. I hand the bags to my husband, we only have 3 small onion rings… but ordered 2 medium onion rings and 2 medium fries. The kids meals were not as ordered, the burgers were warm but didn’t taste right, and the drinks… completely watered down and didn’t taste like Coke Zero or Dr Pepper. We weren’t from the area and needed to feed the kids before heading home. First time in this area and it was definitely gross.
Customer service is bad. Food is bad. Drinks are bad. It’s just bad. I didn’t get pictures as I was driving, but I wish I did. Please do better! Someone step in and make this place great!
I'm getting really tired of this location. Anytime I ever met a slow person in Pennsylvania, it has always been a Burger King employee at this location. When prepping orders, they have a screen they can read in order to prep meals correctly. You cannot mess up an order if you're reading a screen providing all the toppings you'll need. The info on the screen does not disappear until they physically press a button, allowing the info to disappear. How do they STILL constantly mess up orders? It's like they expect people to be ok with the screw up when that's not the case. I double check every item I receive every time I purchase and I will return every single time they screw up. That only makes the shift worse for them so why screw up on such an easy task? It makes no sense. Close this location just like the other one in Eynon did. We don't need burger kings here if they can't hire competent workers. They keep using the microwave to reheat stuff for customers when you're not supposed to do that. I heard the manager refused to mention her name once when another customer asked. Just take a picture of them when they refuse to give their name and send the image to corporate.
I made an order through the app and everything was very clear. I could see on my order that it came up “double whopper
Your way: no ketchup, no mayo” extremely concise communication, yet they heaped spoonfuls of mayo and dumped shredded lettuce directly on top so now my burger is ruined in two ways. This seems to happen every time I order for pickup at this location even though I can plainly see the order went in with obvious instructions. I’m sorry if you hate your job, but please stop ruining my lunch.
My daughter and I went there to eat and at first we stood back to review the menu and decide what we were going to eat, when we were ready no one came to take our order. One worker spilled a drink and was tending to cleaning it but another worker walked right passed and didn’t even acknowledge us, I got so upset and just walked out. There was no one inside and just 1 person at the drive through, they should pay attention and serve guest seeing that it was empty in there. Won’t be going there ever again!
Service: 1
Very clean
Atmosphere: 5
Food: 4
Service: 5
Never eating at Burger King again. The French toast sticks I got were so hard I couldn’t eat them, I ordered 2 bacon croissant sandwich’s and got 2 bacon, sausage and biscuit things. I could not even eat them because the first one I unwrapped had a hair in the cheese of the sandwich! $10 right in the trash.
Atmosphere: 1
Food: 1
Service: 1
Disgusting, they should be embarrassed to serve that food.
Atmosphere: 1
Food: 1
Service: 1
The girl that does the drive thru is horrible. You can't finish a sentence before she rambles over you, sounds like she'd rather be doing anything else. Super rude.
Gave an extra star for service only because the guy at the window was cool. No wonder this places ratings suck.
Atmosphere: 3
Food: 4
Service: 2
Love this place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hershey's Sundae Pie, Cheeseburger, Flame Grilled Beef, French Toast Sticks, BK Chicken Fries, Double Cheeseburger, Rodeo Burger, Onion Rings, Dr Pepper, French Fries
Employees where extremely rude to my father as he was ordering my food asking him to repeat the same thing over and over again and then guessing what he was ordering saying “oh you want a whopper and you wanted a kids meal” when we had asked for a Bacon King meal. We had asked for no salt, they where COVERED in salt and they told us everything was in the bag when we had to knock on the window to get the sauce for the nuggets we ordered as well and the second fry that he ordered. We get home and the burger is completely black and burnt this is extremely unprofessional too serve food like this that is not edible this doesn’t even deserve a one star and they need someone to teach them customer respect that’s not how you treat someone buying food from a franchise.
Atmosphere: 1
Food: 1
Service: 1
I'm not a fast food person.
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
Quality burgers. Good price
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Whopper Patty
Service is horrible.
Atmosphere: 1
Food: 1
Service: 1
Pretty sure I got food poisoning.
Atmosphere: 3
Food: 1
Service: 2
Manager did not have any receipt paper in the register, made me wait 4 minutes to get one.
Burgers were warm at best .
Ordered a large onion rings and got a small.
The receipt I received was a duplicate and did not have the store ID, so no survey could be entered, this is not the first time I had problems with this location.
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Onion Rings
First, I hate leaving bad reviews. I try to give places the benefit of the doubt. Although, I should’ve listened to the reviews knowing it was only 3.8 stars. But sometimes you get those places and they’re better than the reviews. In this case- LISTEN TO THE REVIEWS.
Anyways, we ordered 6 meals altogether. Two were kids meals other four were for two adults and two teens. Firstly, you couldn’t understand what was said after informing them we had a mobile order. We pull up to the second window, about 5 minutes of waiting we get the drinks. The lady never said a word. 5 minutes more go by and we get the bags with the food. I said thank you and have a good night, the lady again never said anything. I hand the bags to my husband, we only have 3 small onion rings… but ordered 2 medium onion rings and 2 medium fries. The kids meals were not as ordered, the burgers were warm but didn’t taste right, and the drinks… completely watered down and didn’t taste like Coke Zero or Dr Pepper. We weren’t from the area and needed to feed the kids before heading home. First time in this area and it was definitely gross.
Customer service is bad.
Food is bad.
Drinks are bad.
It’s just bad.
I didn’t get pictures as I was driving, but I wish I did.
Please do better! Someone step in and make this place great!
Atmosphere: 1
Food: 1
Service: 1
Loading...