Went to the drive-thru at 7:15PM on a Friday night. They told me they were closed despite the online hours showing that they close at 8:00PM. This is the second time this has happened at this location. The first time I had arrived 55 minutes before their closing hours listed online.
Service: 1
Shane Allen
I was asking kindly what kind of donuts they have and your employee Kathleen was being rude.
Mason
Food is typically pretty good, never really had issues with the drinks or anything. What I do have issues with are the ignorant staff that lowkey ruins a small part of my morning everytime I go there to satisfy my morning needs. Really leaves a bad taste in your mouth and I hope management could have a talk with some of them to change their tone over that microphone. Thank you!
Atmosphere: 2
Food: 4
Service: 1
Trinity G
I ASKED FOR CREAM CHEESE TO BE PUT ON TO MY BACON EGG AND CHEESE ON A BAGEL AND I DID NOT RECEIVE ANY CREAM CHEESE. IT CLEARLY SHOWS ON THE STICKER THATS ATTACHED TO MY BAG THAT I HAD ORDERED CREAM CHEESE. I DONT KNOW WHY ITS SO HARD TO ADD CREAM CHEESE.
Atmosphere: 1
Food: 1
Service: 1
Matt Moyer
Was there last night to pick up a mobile order. Walked in, wasn't ready. I counted 5 employees. 1 girl was actually working, the 4 male employees were doing nothing but talking to each other, ignoring customers. Took me 10 minutes, in an empty storeand telling them , I watched them the whole time doing nothing to get 2 drinks, and get out of the store. First shift there is great. Don't bother on second shift!
Service: 1
Joe Farrell
Ordered a blueberry muffin to go from Mullbrrry st location. When I went to break open and eat muffin I noticed the inside was not fully baked and looked wet and well under baked. Have to say I was disappointed, but not surprised. Quality control seems non existence at this location. Or worse, just taking customers for granted. Will try to post pic.
Atmosphere: 3
Food: 1
Service: 4
J
First and last time there, simple coffee order and it was horrible so bland and bitter even though i ask for the same thing other locations and tastes good there but terrible coffee at this location or at least a terrible batch and bad first impression. 100% will never be back
Atmosphere: 1
Food: 1
Service: 4
Eugene Lvovsky
Just your average
Atmosphere: 3
Food: 4
Service: 4
Curtis Gembe
The two staff I dealt with were very unprofessional. I walked in and received no greeting or acknowledgment as there was no line. Woman making a drink beside the register just smirked and said nothing until about a minute. I had gone through the drive thru and they got my order wrong, so I had to go in and have it corrected. Sat down while I waited and more dirty tables than clean ones to choose from.
I was unfortunate enough to find myself at Dunkin on Mulberry street yesterday. When I went through the drive thru I placed only a sandwich and an Iced Coffee. They instantly pulled me to the parking lot to await my food… however after 10 minutes they gave me a burnt sandwich. I went inside to ask for it to be remade, and while i was waiting in line I heard one of the managers yelling at an employee… Why would you act like that in front of many customers? What happened to private discussions or professionalism? Anyway after i received my second sandwich it wasn’t awful… just slight less burnt. It took 20 minutes overall. Very disappointed! I callled corporate to let them know how poorly their employees are being treated and how they seem to prioritize their drive thru times to the expense of their own employees.
Atmosphere: 2
Food: 2
Service: 1
Marvin Esperidez
Worst Dunkin I ever been to in my entire life customer service was rude my order was wrong food was terrible I do not recommend getting anything from this location.
Atmosphere: 1
Food: 1
Service: 1
John athan
hello. i am john athan. let me tlel yoh a story. this is about razz. sorry. i didnt a ain ajuasnbasd. so, what is the story about? well, i wanted ice spice drink. now bear with me. see, i love drinks. im a alchloicl. sorry i got scared. so, i apporced the cashier and asked for my icey spicey drinky. they called me a slur abnd beat me to a tinly pulmnb. im still recoveing. but tyeha it was good! the dirnk and the beatdown! if you agree, let me know and hit the likeness if you feel as if you resonate with this peice. like the one piece. yeah,. the movie. what? add me on insta @joe thats my name! bye... ill miss you... bye... you can go... whatee.r... i dont need oyu SHUT UP GRAMMLY.........sorry... where were we? ah yes. this is a good starbucks.
Atmosphere: 5
Food: 5
Service: 5
Mary Mulgrew
Absolutely terrible service. I only come here when I don't have time to go over to south side because this one it's the closest to me. I ALWAYS order ahead and still stand inside 15 minutes or more each time. The food is always burnt or cold. The coffee sucks always taste old. They cant seem to make a latte correctly either. This location is ridiculous. Take your time and drive elsewhere
Atmosphere: 1
Food: 1
Service: 1
William Townend
The employee's are a little rude. Messing up on my order not once but a couple of times. It will be my last time going there
Went to the drive-thru at 7:15PM on a Friday night. They told me they were closed despite the online hours showing that they close at 8:00PM. This is the second time this has happened at this location. The first time I had arrived 55 minutes before their closing hours listed online.
Service: 1
I was asking kindly what kind of donuts they have and your employee Kathleen was being rude.
Food is typically pretty good, never really had issues with the drinks or anything. What I do have issues with are the ignorant staff that lowkey ruins a small part of my morning everytime I go there to satisfy my morning needs. Really leaves a bad taste in your mouth and I hope management could have a talk with some of them to change their tone over that microphone. Thank you!
Atmosphere: 2
Food: 4
Service: 1
I ASKED FOR CREAM CHEESE TO BE PUT ON TO MY BACON EGG AND CHEESE ON A BAGEL AND I DID NOT RECEIVE ANY CREAM CHEESE. IT CLEARLY SHOWS ON THE STICKER THATS ATTACHED TO MY BAG THAT I HAD ORDERED CREAM CHEESE. I DONT KNOW WHY ITS SO HARD TO ADD CREAM CHEESE.
Atmosphere: 1
Food: 1
Service: 1
Was there last night to pick up a mobile order. Walked in, wasn't ready. I counted 5 employees. 1 girl was actually working, the 4 male employees were doing nothing but talking to each other, ignoring customers. Took me 10 minutes, in an empty storeand telling them , I watched them the whole time doing nothing to get 2 drinks, and get out of the store. First shift there is great. Don't bother on second shift!
Service: 1
Ordered a blueberry muffin to go from Mullbrrry st location. When I went to break open and eat muffin I noticed the inside was not fully baked and looked wet and well under baked. Have to say I was disappointed, but not surprised. Quality control seems non existence at this location. Or worse, just taking customers for granted. Will try to post pic.
Atmosphere: 3
Food: 1
Service: 4
First and last time there, simple coffee order and it was horrible so bland and bitter even though i ask for the same thing other locations and tastes good there but terrible coffee at this location or at least a terrible batch and bad first impression. 100% will never be back
Atmosphere: 1
Food: 1
Service: 4
Just your average
Atmosphere: 3
Food: 4
Service: 4
The two staff I dealt with were very unprofessional. I walked in and received no greeting or acknowledgment as there was no line. Woman making a drink beside the register just smirked and said nothing until about a minute. I had gone through the drive thru and they got my order wrong, so I had to go in and have it corrected. Sat down while I waited and more dirty tables than clean ones to choose from.
Atmosphere: 3
Food: 4
Service: 1
Love Dunkin, service is great.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I was unfortunate enough to find myself at Dunkin on Mulberry street yesterday. When I went through the drive thru I placed only a sandwich and an Iced Coffee. They instantly pulled me to the parking lot to await my food… however after 10 minutes they gave me a burnt sandwich. I went inside to ask for it to be remade, and while i was waiting in line I heard one of the managers yelling at an employee… Why would you act like that in front of many customers? What happened to private discussions or professionalism? Anyway after i received my second sandwich it wasn’t awful… just slight less burnt. It took 20 minutes overall. Very disappointed! I callled corporate to let them know how poorly their employees are being treated and how they seem to prioritize their drive thru times to the expense of their own employees.
Atmosphere: 2
Food: 2
Service: 1
Worst Dunkin I ever been to in my entire life customer service was rude my order was wrong food was terrible I do not recommend getting anything from this location.
Atmosphere: 1
Food: 1
Service: 1
hello. i am john athan. let me tlel yoh a story. this is about razz. sorry. i didnt a ain ajuasnbasd. so, what is the story about? well, i wanted ice spice drink. now bear with me. see, i love drinks. im a alchloicl. sorry i got scared. so, i apporced the cashier and asked for my icey spicey drinky. they called me a slur abnd beat me to a tinly pulmnb. im still recoveing. but tyeha it was good! the dirnk and the beatdown! if you agree, let me know and hit the likeness if you feel as if you resonate with this peice. like the one piece. yeah,. the movie. what? add me on insta @joe thats my name! bye... ill miss you... bye... you can go... whatee.r... i dont need oyu SHUT UP GRAMMLY.........sorry... where were we? ah yes. this is a good starbucks.
Atmosphere: 5
Food: 5
Service: 5
Absolutely terrible service. I only come here when I don't have time to go over to south side because this one it's the closest to me. I ALWAYS order ahead and still stand inside 15 minutes or more each time. The food is always burnt or cold. The coffee sucks always taste old.
They cant seem to make a latte correctly either. This location is ridiculous. Take your time and drive elsewhere
Atmosphere: 1
Food: 1
Service: 1
The employee's are a little rude. Messing up on my order not once but a couple of times. It will be my last time going there
Atmosphere: 2
Food: 3
Service: 2
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