Chaos at its finest is the best way to explain my experience at this dunkin donuts on moosic st. Scranton,Pa. Orders were wrong and no one told us our order was even ready.it was sitting on counter for 5 min .. I asked for my order and then had to pour my own expresso shots into my ice coffee. Which were in another small cup on the side. After this I noticed half your employees were on there phones not paying attention to us or what they are supposed to be doing . I guess it all boils down to your management. You'll might want to check into a remedy for th8s store. Sincerely William J May
Atmosphere: 2
Service: 1
alethea love
yeah whoever’s working right now sucks
Atmosphere: 1
Food: 1
Service: 1
Christine Upham
Made my coffee completely wr. Why do they put stickers on the cups if they don't bother to read them??
SAM THAL
Excess Sugar in the ingredients
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Donuts
Cindy Rhianna
They messed up with my first order and when I gave it back to have them fix it they gave me the same exact thing but it wasn't even what I ordered and then they charged me more money $10 for an iced caramel latte. I had to throw it out.
Food: 1
Service: 1
Michael KENNY
All of the Dunkin’s I have been to , this has been one of the worst. Workers are kind but food was at least a 10 minute wait. I don’t like to be a Karen but this is not one of the best atmospheres. Not to mention it’s right next to a dispensary
Atmosphere: 2
Food: 2
Service: 4
Holly Haduch
Staff was extremely friendly, and the food was great. Unfortunately I did have to go back in the store to request a new sandwich as they did not follow my modifications.
Atmosphere: 5
Food: 5
Service: 5
Raelynn Smith
I got a sausage egg and cheese on a engilish muffin and there was a piece of paper on it , the got a bacon egg and chesse with in piece of bacon on it ridiculous each sandwich with bacon is supposed to have 3 pieces on it and breads were not toasted, and ordered 2 refreshers with lemonade and got green tea and bacon was stringy wit my snack and bckn order and bagel mini cold in the middle very upset
Atmosphere: 1
Food: 1
Service: 1
Wade Loch
Dont both unless you order ahead in app or you wait and wait and wait. Guess what no more dunkin at all.
6142bucky
Cannot put into words how terrible this location is, EVERY SINGLE TIME i go there. I try not to but in a pinch I think , they can handle a coffee on the go, walk in, if I order it 15 mins ahead, wrong. I refer to this location as “skid row”. I’ll drive the couple miles to Davis st.
Nasty place ordered cappuccino an recieved regular coffee no cream or sugar horrible experience
Atmosphere: 1
Food: 1
Service: 1
Andrew Jacobs
The worst Dunkin I have been to. Consistently cold sandwiches. Will not be back again, as this is now the 3rd it has happened. They just do not care.
Atmosphere: 2
Food: 1
Service: 2
Karlys Alondra Rangel Guedez
I placed my order through the mobile application, when the girl who attended me arrived first, she didn't even greet me, she was rude and arrogant because I didn't know how to pronounce English, I'm Latin and my English isn't perfect but I can communicate perfectly. Second she gave me the wrong order and she continued to be rude making me wait and she made us go out of the drive thru and I had to go into the store to get my order. And at no time did he apologize for the delay and for making me go into the store and waste my time. and finally my food was burnt and the flavorless coffee was more ice than coffee.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Croissant
Karen Errigo
I was rushed to put my order in at the drive through! Bad customer service! Also the coffee was made totally wrong! It tasted like coffee flavored milk! Did not ask for extra cream, and there wasn’t any sugar in it! This Dunkin seems to be consistently bad! Hire ppl who know what they are doing!
Chaos at its finest is the best way to explain my experience at this dunkin donuts on moosic st. Scranton,Pa. Orders were wrong and no one told us our order was even ready.it was sitting on counter for 5 min .. I asked for my order and then had to pour my own expresso shots into my ice coffee. Which were in another small cup on the side. After this I noticed half your employees were on there phones not paying attention to us or what they are supposed to be doing . I guess it all boils down to your management. You'll might want to check into a remedy for th8s store. Sincerely William J May
Atmosphere: 2
Service: 1
yeah whoever’s working right now sucks
Atmosphere: 1
Food: 1
Service: 1
Made my coffee completely wr. Why do they put stickers on the cups if they don't bother to read them??
Excess Sugar in the ingredients
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Donuts
They messed up with my first order and when I gave it back to have them fix it they gave me the same exact thing but it wasn't even what I ordered and then they charged me more money $10 for an iced caramel latte. I had to throw it out.
Food: 1
Service: 1
All of the Dunkin’s I have been to , this has been one of the worst. Workers are kind but food was at least a 10 minute wait. I don’t like to be a Karen but this is not one of the best atmospheres. Not to mention it’s right next to a dispensary
Atmosphere: 2
Food: 2
Service: 4
Staff was extremely friendly, and the food was great. Unfortunately I did have to go back in the store to request a new sandwich as they did not follow my modifications.
Atmosphere: 5
Food: 5
Service: 5
I got a sausage egg and cheese on a engilish muffin and there was a piece of paper on it , the got a bacon egg and chesse with in piece of bacon on it ridiculous each sandwich with bacon is supposed to have 3 pieces on it and breads were not toasted, and ordered 2 refreshers with lemonade and got green tea and bacon was stringy wit my snack and bckn order and bagel mini cold in the middle very upset
Atmosphere: 1
Food: 1
Service: 1
Dont both unless you order ahead in app or you wait and wait and wait. Guess what no more dunkin at all.
Cannot put into words how terrible this location is, EVERY SINGLE TIME i go there. I try not to but in a pinch I think , they can handle a coffee on the go, walk in, if I order it 15 mins ahead, wrong. I refer to this location as “skid row”. I’ll drive the couple miles to Davis st.
Restaurantji Recommends
Nasty place ordered cappuccino an recieved regular coffee no cream or sugar horrible experience
Atmosphere: 1
Food: 1
Service: 1
The worst Dunkin I have been to. Consistently cold sandwiches. Will not be back again, as this is now the 3rd it has happened. They just do not care.
Atmosphere: 2
Food: 1
Service: 2
I placed my order through the mobile application, when the girl who attended me arrived first, she didn't even greet me, she was rude and arrogant because I didn't know how to pronounce English, I'm Latin and my English isn't perfect but I can communicate perfectly. Second she gave me the wrong order and she continued to be rude making me wait and she made us go out of the drive thru and I had to go into the store to get my order. And at no time did he apologize for the delay and for making me go into the store and waste my time. and finally my food was burnt and the flavorless coffee was more ice than coffee.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Croissant
I was rushed to put my order in at the drive through! Bad customer service! Also the coffee was made totally wrong! It tasted like coffee flavored milk! Did not ask for extra cream, and there wasn’t any sugar in it! This Dunkin seems to be consistently bad! Hire ppl who know what they are doing!
Atmosphere: 1
Service: 1
All went well order was correct & fast service
Atmosphere: 3
Food: 5
Service: 5
Loading...