Empanada King Scranton

The food at Empanada King is overall great, but this particular order and service wasn't. Yesterday, 09/28/25, my parents ordered a set of chicken empanadas and only chicken; it was for a family gathering later that evening. When my mom was sharing them out she cracked open all to make sure, and there was beef... We specifically wanted chicken a member of the family is allergic to beef and it so happens to also go against our religion. We prefer not to have beef. When I called the shop for a manager to explain that and ask why would your employee substitute without saying anything?? the lady who answered hung up and wouldn't pick up again... I would like to have this resolved and receive compensation, because I think I would still eat at Empanada King.

EDIT: Called again and finally got an answer. I talked with the same lady, all she did was listen and hang up. didn't take my calls afterwards. Personally, I won't be going back now. Whatever my parents do is up to them, but I won't be eating food from here.

Service: 2

I ordered $32 dollars worth of food. A number 5 combo, 3 addition PIZZA Empanadas and I specifically specified pizza. Which should have cheese AND sauce. My gf also wanted cheese steak fries but the lady said she couldn't it and was only doing empanadas. Which I then asked how if I was still gonna get fries due to the combo? If she couldn't just add the things to the combo fries or at least add some cheese sauce but no she couldn't do that. My gf was pissed because all she wanted was cheese steak fries. When I got home to my brothers, the pizza ones werent even pizza they were just straight cheese. My one brother didnt even eat his 2 empanadas because he doesn't like straight cheese. I literally ordered pizza ones. (I have ordered the pizza ones before so I know the difference) So ended up having to throw 2 and half empanadas away because nobody ate them. The lady explained to me that since she was closing soon (this was around 3 o clock today on Labor Day) she couldn't make my gf's cheese steak fries. I'm Puerto Rican and I speak perfect Spanish so there was no language barrier as I talked to the lady in Spanish since clearly she was having trouble understanding my GF. Entiendo que ella estaba haciendo un monton de ordenes pero no es excusa. If you guys were gonna have a limited menu you should state it outright. And don't tell me a plain cheese empanada is the same as a pizza one because it sure isn't. The other food was good like usual just the experience of having 3 wrong empanadas and my gf not able to get her food is what disappointed me. We used to come here all the time but now we barely do, exactly because of this. Every Single Time, there's something up with our order. At this point we might just not come here at all. Wish yall the best luck.

I loved the food was amazing I ordered for my job DONT do that they didn't separate them so we had to cut them open to see what they were we tried calling they unplugged their phone and hung up 7 times we called if your ordering by yourself or with family great but not when you work in health care and for you co workers everything was right besides my soda which was fine but I'm honestly not happy with how I got hung up on it was rude and unprofessional I spent over 80$ which isnt bad for what we got smoothie was fantastic im just really upset about being hung up on and they refused to speak to me

Atmosphere: 1

Food: 5

Service: 1

Waited for over an hour. Asked at the 45 minute mark about food and was told to wait. Caught an attitude at an hour about me waiting. Kept saying the same stuff and did not want to let us get a refund and leave.

Atmosphere: 1

Food: 1

Service: 1

Friendly and fresh service

A quick little stop as we were walking in the area , food smelled so good thought we'd give it a try . Glad we did. Everything was good and very fairly priced

Atmosphere: 4

Food: 4

Service: 4

Best empanadas out here! We even got their new smash burger

Atmosphere: 5

Food: 5

Service: 5

the best place in scranton

Atmosphere: 5

Food: 5

Service: 5

Was a great vibe , we chilled n talked to the kelvin for abt an hour !! Great dude yall should tap in ! -T33!

Atmosphere: 5

Food: 5

Service: 5

Great food and great customer service

Atmosphere: 5

Food: 5

Service: 5

You want empanadas this is where you go period. Food was authentic and delicious!

Atmosphere: 5

Food: 5

Service: 5

AMAZING PLACE! Owner was a cool dude and the foods awesome! Go there!

Atmosphere: 5

Food: 5

Service: 5

Some of the best empanadas I've had on the East Coast!

Love their empanadas!

Atmosphere: 5

Food: 5

Service: 5

Fantastic food! Not always easy to get through by phone but worth the wait! There was a minor mistake in my order (soft shell instead of hard shell) and the girls were very nice & and made the change no problem. Extremely clean as well which I appreciate. They also have new place within the restaurant for protein shakes, turmeric shots and other wellness smoothies, drinks. Love it

Atmosphere: 5

Food: 5