McDonald's
1739 N Keyser Ave, Scranton
(570) 961-0757
Recent Reviews
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Typical McDonald's
Atmosphere: 4
Food: 4
Service: 4
Placed an order in the drive through, get to the window and Im told that my food isn't ready and to pull into a pick up spot. 15 mins later and everyone who got there after me were on their way. I go inside only to be ignored by everyone. I finally escalate to a manager asking where my food is. They told me they never made my food. No apology. So I requested a refund and left. 30+ minutes waiting for food and nothing to show for it. This place has gone downhill over the last couple years. Can't tell you how many times I've ordered from here with missing items I paid for. The other reviews on this location are accurate and well deserved.
Atmosphere: 1
Food: 1
Service: 1
Have to thank this McDonalds, this McDonalds was so dirty and the food didn’t even look edible and this is coming from someone that actually really likes McDonalds that I’d never eat McDonald’s again, so thank you?
Atmosphere: 3
Food: 1
Service: 1
VERY UNWELCOMING EXPERIENCE. I WAS THE ONLY CUSTOMER IN THE STORE AWAITING AT THE COUNTER FOR AN EMPLOYEE TO TAKE MY ORDER. FOR 10 MINS NOT ONE EMPLOYEE MADE EYE CONTACT AND EVEN WALKED PAST ME WITHOUT ACKNOWLEDGEMENT. AN EMPLOYEE CAME OUT THE VACK AND ACTUALLY STOOD BEHIND ME AWITING TO GET THIER BREAK FOOD ORDER. IMMEDIATELY AN EMPLOYEE RUNNING FOOD OUTSIDE, JUMPED AT THE COUNTER AND ASKED THE EMPLOYEE STANDING BEHIND ME IF THE ORDER ON THE SCREEN WAS THIERS. TOTALLY IGNORING ME AND SPEAKING OVER MY SHOULDER TO THE EMPLOYEE. A MANAGER WALKS UP AND TAKES THE DRAWER FROM THE REGISTER AND DOES NOT LOOK AT ME AT ALL. THE EMPLOYEE BEHIND ME SAYS THAT IS NOT MY TICKET ORDER. THE EMPLOYEE WHO JUMPED IN TO HELP THAT EMPLOYEE SAID TO THE MANAGER WHOS ORDER IS ON THE SCREEN. I SAY AT THAT POINT AM I INVISIBLE AND WHY WONT ANYONE ACKNOWLEDGE I HAVE BEEN PATIENTLY WAITING TO BE SERVED. I WAS STILL IGNORED AND SAID WHAT IS THIS THE TWILIGHT ZONE?! AFTER THE EMPLOYEE BEHIND ME IS SERVED, THE EMPLOYEE AT THE COUNTER SAYS "WHAT DO YOU WANT!" IN A CONDESCENDING TONE. I REPLIED WITH " ABSOLUTELY NOTHING, THANK YOU FOR YOUR TIME" AND WALKED OUT. THIS IS WHAT SOCIETY IS BECOMING A BUNCH OF WORTHLESS SELFISH EXCUSES FOR HUMAN LIFE. I USED TO ENJOY SOCIETY, BUT THESE ACTIONS SHOW ME WHAT PEOPLE HAVE BECOME. RUDE AND NOT DESERVING OF ANY RESPECT. DO NOT PATRONIZE THIS LOCATION, MAKE THEM SUFFER IN THE POCKET!
Atmosphere: 1
Service: 1
The morning lady in drive thru is SO NICE and on top of it! I live near another McDonald's but come here in morning bc I know she will get the order correct! She deserves a raise!
The attitudes on the workers are crazy my food is NEVER made right considering I pay for extra stuff. They make it known they don't want you there.if you are at the counter they will look at you and look away.i spend hundreds on food from McDonald's in a month cause it's a quick option but I think we will search elsewhere to spend our money since no one can treat humans like human beings. They make more than our troops do which is sad and they take it for granted. I work in the fast food industry to and never gave or received as much disrespect as they give there customers. Do better McDonald's!!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sandwich, Fries, French Fries
I don’t understand why it’s so hard to make sure stuff I pay extra for is in the bag. Receipt says 2sauces each 10 pieces plus 3 extra sauces so that would be 7 but yet I only got 2? It’s honestly not hard to make sure everything someone paid for is in the bag get a new job if that’s so hard for your brains to handle
Always fast ... until now.. so disappointing
Three times you guys have dropped the ball...the first was ordering my food having it confirmed and then being told later that the grill was being cleaned and they couldn't make my order...the second was ordering a bunch of breakfast sandwiches all with cheese only to find out later that non of them had cheese....and now tonight ordering my food waiting 10 mins to get to the window only to be told that the system was restarting so I couldn't pay...also why did it seem like there was only one guy working in the whole building I litterly saw nor heard anyone else?
Never have issues here. Except when there's a huge line but there's nothing you can do with that and very polite people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Restaurantji Recommends
I mainly go here because of their stellar Sugar Free French Vanilla Iced Coffee
Parking: It has a parking lot that encircles the restaurant but it’s pretty tight, especially if you have a larger vehicle
Kid-friendliness: It’s McDonald’s. What American child doesn’t love a trip to their local McDonalds??
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Big Mac, Big Mac Meal, McDonald's Big Mac, Quarter Pounder Hamburger, Fish Fillet Sandwich
I'm here almost twice a week for breakfast after work ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pancake, Mcgriddles
Overnight crew is no good, the girls have to go they take too long and always are messing up ppls orders. They are very unorganized.
Atmosphere: 1
Food: 2
Service: 1
I don't appreciate coming to your restaurant, being told that I was gonna get a hello Kitty cup, then when I place my order and pay my money and open that cup, it is not what I asked for stop lying to people, let people know your not getting a hello Kitty or anything specific you're getting whatever we give you
Service: 3
Very polite people at this McDonald's thats why I always go there
Atmosphere: 5
Food: 5
Service: 5
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