Food was 5 star.Service was acceptable and bar service was a disappointment. I had a simple drink order and they couldn't get it right in 2 tries. Not sure if the waiter played a role in this. I still give Bucatini a high rating because of the food quality.
Amanda Fasciana
We had reservations for NYE at 8:00pm. We checked in right at 8 and we were told that they were just getting our table ready. At 8:30, we were still waiting.
Other people were coming in and were being seated promptly (and their reservations were AFTER ours).
The manager was extremely rude, did not apologize, and said "we were more than welcome to go eat somewhere else". When we asked how he would rectify this, he said he would comp us a dessert. We only ordered one dessert (the other couple did) and they said it wasnt on our bill. However, upon returning home, my fiance realized that we were charged for the dessert. All in all, the service was terrible, the food was mediocre and overpriced, and management needs a lesson in proper customer service.
Eric
No idea what happened here. New staff on New Years? I'm not sure. Our experience does not align with the other reviews I see. Beautiful place. Horrible service. Took over an hour just to get bread at our table. Took over 2 hours for our dinner to be served. Had to physically hunt our waiter down since he would disappear for 20 minutes at a time. Complained to manager. Manager never apologized but said he would comp food. Never did. We paid in full. He came over and asked if we needed anything, we asked for a refill on our drinks. He never came back. Had to ask our original waiter again, drinks finally showed up. After the 2 hour wait for our main dishes, one dish the food was cold and the other dish the pasta was in one giant clump. We were so disgusted after sticking it out for over 2 hours. We asked for the check, paid in full and left. We didn't even want to argue for the food comp, we just wanted to get out of there. By far the worst dining experience we ever had.
Ann
New Year's Eve food was excellent and service !! Chicken Oscar to die for ! The pork chop delicious
Opentable Diner
I picked Bukatari after I looked at the menu online. I didn't know they had a special NYE menu. There were no vegetarian/vegan entrees on the menu. I was very disappointed. The Chef was able to make me a pasta dish. Really it was overpriced spaghetti. My husband enjoyed his dinner.
John Mann
We did not eat at this visit. We love this place for their oak bar at the front of the building. It was not open this time so we enjoyed our cosmopolitan and old fashioned in the Bukatini bar. This is a great building and I hope the new owners keep it as a restaurant and public space!
Atmosphere: 5
Service: 5
Peter Anania
One item to note,.. Apparently this restaurant is very popular on theater nights, and has a limited menu on those days, so it wouldn't be fair to apply the same review standards on such a day. There was nothing bad to say, but the staff was definitely frazzled.
Atmosphere: 5
Food: 5
Service: 5
George
Booked a table a month in advance on a Broadway Theater night, extremely busy, no service whatsoever for the first 15-20 minutes after being seated. When our server finally appeared we ordered everything-wine, salads and entrees. Came back that they didn't have the wine we ordered and recommended one more expensive. The table wasn't cleared of bread and salad plates, so when the entrees arrived, it was a mess as there was no room to set anything down. We ended up stacking our own dishes and holding them until the server could put the entrees down.The bottle didn't arrive until we were eating our entrees. No offer to taste it before sloshing it into the glasses like it was water. I will say the food was delicious and the servings quite generous. Definitely a 3 1/2 star experience.
Riley Elizabeth
Some friends and I wanted to go to dinner before a show at the Cultural Center, so we decided on Bukatini. The main reason was location; but they also mentioned over the phone that they had “plenty of gluten free options” since my sister is Celiac. With that in mind, we were excited to try. Unfortunately, the person on the phone didn’t alert us that this night would have a shortened menu, thus eliminating any gluten free dishes available to my sister. When she asked what she could have, our server said he had nothing for her but a Caesar salad with grilled chicken. This would have been barely acceptable, but after an already hour-long wait, they gave her a Caesar salad with croutons, which she can’t have. She had to send it back and did receive a new one, but we were already running late for the show. They charged us for the salad regardless, and we had to rush out to make our show time even though our food reservation was at 5:45. Our server was apologetic throughout, but it is unacceptable to have a shortened menu and not cater at least one entree to an allergy you promised would be represented. I would not recommend this restaurant if you have an event to catch, have a time constraint, or are gluten free.
Was there for an after party Nutcracker performance. Great space and location.
Atmosphere: 4
Food: 3
Service: 3
Rose Ann
Our calamari appetizer was delicious. Our lobster ravioli was very good. Our waiter was excellent!!!
Ed
Very pleasant atmosphere...very good service...quality to food and presentation...will try again...only negative would be the 3 small risotto balls that came as starter (could have at least served 4).
Chazz Cliff
Food, service was excellent definitely worth the visit.
Nice food
Atmosphere: 5
Food: 5
Service: 5
Food was 5 star.Service was acceptable and bar service was a disappointment. I had a simple drink order and they couldn't get it right in 2 tries. Not sure if the waiter played a role in this. I still give Bucatini a high rating because of the food quality.
We had reservations for NYE at 8:00pm. We checked in right at 8 and we were told that they were just getting our table ready. At 8:30, we were still waiting. Other people were coming in and were being seated promptly (and their reservations were AFTER ours). The manager was extremely rude, did not apologize, and said "we were more than welcome to go eat somewhere else". When we asked how he would rectify this, he said he would comp us a dessert. We only ordered one dessert (the other couple did) and they said it wasnt on our bill. However, upon returning home, my fiance realized that we were charged for the dessert. All in all, the service was terrible, the food was mediocre and overpriced, and management needs a lesson in proper customer service.
No idea what happened here. New staff on New Years? I'm not sure. Our experience does not align with the other reviews I see. Beautiful place. Horrible service. Took over an hour just to get bread at our table. Took over 2 hours for our dinner to be served. Had to physically hunt our waiter down since he would disappear for 20 minutes at a time. Complained to manager. Manager never apologized but said he would comp food. Never did. We paid in full. He came over and asked if we needed anything, we asked for a refill on our drinks. He never came back. Had to ask our original waiter again, drinks finally showed up. After the 2 hour wait for our main dishes, one dish the food was cold and the other dish the pasta was in one giant clump. We were so disgusted after sticking it out for over 2 hours. We asked for the check, paid in full and left. We didn't even want to argue for the food comp, we just wanted to get out of there. By far the worst dining experience we ever had.
New Year's Eve food was excellent and service !! Chicken Oscar to die for ! The pork chop delicious
I picked Bukatari after I looked at the menu online. I didn't know they had a special NYE menu. There were no vegetarian/vegan entrees on the menu. I was very disappointed. The Chef was able to make me a pasta dish. Really it was overpriced spaghetti. My husband enjoyed his dinner.
We did not eat at this visit. We love this place for their oak bar at the front of the building. It was not open this time so we enjoyed our cosmopolitan and old fashioned in the Bukatini bar. This is a great building and I hope the new owners keep it as a restaurant and public space!
Atmosphere: 5
Service: 5
One item to note,.. Apparently this restaurant is very popular on theater nights, and has a limited menu on those days, so it wouldn't be fair to apply the same review standards on such a day. There was nothing bad to say, but the staff was definitely frazzled.
Atmosphere: 5
Food: 5
Service: 5
Booked a table a month in advance on a Broadway Theater night, extremely busy, no service whatsoever for the first 15-20 minutes after being seated. When our server finally appeared we ordered everything-wine, salads and entrees. Came back that they didn't have the wine we ordered and recommended one more expensive. The table wasn't cleared of bread and salad plates, so when the entrees arrived, it was a mess as there was no room to set anything down. We ended up stacking our own dishes and holding them until the server could put the entrees down.The bottle didn't arrive until we were eating our entrees. No offer to taste it before sloshing it into the glasses like it was water. I will say the food was delicious and the servings quite generous. Definitely a 3 1/2 star experience.
Some friends and I wanted to go to dinner before a show at the Cultural Center, so we decided on Bukatini. The main reason was location; but they also mentioned over the phone that they had “plenty of gluten free options” since my sister is Celiac. With that in mind, we were excited to try. Unfortunately, the person on the phone didn’t alert us that this night would have a shortened menu, thus eliminating any gluten free dishes available to my sister. When she asked what she could have, our server said he had nothing for her but a Caesar salad with grilled chicken. This would have been barely acceptable, but after an already hour-long wait, they gave her a Caesar salad with croutons, which she can’t have. She had to send it back and did receive a new one, but we were already running late for the show. They charged us for the salad regardless, and we had to rush out to make our show time even though our food reservation was at 5:45. Our server was apologetic throughout, but it is unacceptable to have a shortened menu and not cater at least one entree to an allergy you promised would be represented. I would not recommend this restaurant if you have an event to catch, have a time constraint, or are gluten free.
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Was there for an after party Nutcracker performance. Great space and location.
Atmosphere: 4
Food: 3
Service: 3
Our calamari appetizer was delicious. Our lobster ravioli was very good. Our waiter was excellent!!!
Very pleasant atmosphere...very good service...quality to food and presentation...will try again...only negative would be the 3 small risotto balls that came as starter (could have at least served 4).
Food, service was excellent definitely worth the visit.
Atmosphere: 4
Food: 5
Service: 5
Amazing dinner
Atmosphere: 5
Food: 5
Service: 5
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