For the first time in a while this dunkin fails to stay open 24hrs like the advertisement
Atmosphere: 1
Food: 1
Service: 1
D Ahzole
Tasteless breakfast sandwich, and the hash browns were $2 for six (yes, six) little rounds.
Atmosphere: 2
Food: 1
Service: 5
Richie Emmett
Poor girl was working all by herself, handling an entire line of people first thing in the morning. Guessing it was the manager, who walked over and apologized for not helping her, but then did nothing to help and instead started talking about another girl… Gossiped instead of helping the girl out or helping out the customers. We ended up leaving without ordering anything, figured we would get our food faster at the next stop.
Atmosphere: 1
Food: 1
Service: 1
Naveen Jangra
I ordered a large cappuccino coffee at Dunkin’ Donuts, but was very disappointed. The cup was almost completely filled with foam, and there was hardly any actual coffee inside—just one sip of coffee and the rest foam. When I pay for a large coffee, I expect to actually get coffee, not just froth. Very poor service and not worth the money.
Chris Vedder
Absolute joke of an establishment. Be better. Provide better management and leadership. Watched two women take a few minutes attempting to put a lid on a cup, raw incompetence at its finest.
Atmosphere: 1
Food: 1
Service: 1
Dane Coleman
They were out of everything it seems, they burned the crap out of my food, and I ordered a Boston Kreme donut, they got it out of the right rack, but it didn't have any cream in it, wait was forever, generally a terrible experience
Atmosphere: 1
Food: 1
Service: 1
Michael Pasterick
Awful service. One employee that was rude because she was the only employee. Just awful
Brian Sechrist
Too much. But could not get my order does not take cash until midnight?
Atmosphere: 1
Food: 1
Service: 1
Vinod Vemuru
Stopped at this Dunkin’ Donuts in the North Somerset service plaza thinking I’d get something quick to eat and be on my way. Instead, I got a 45-minute performance art piece titled “Incompetence in Action,” starring the most unbothered group of employees I’ve ever witnessed.
Three women behind the counter managed to turn making a bagel and coffee into what I can only assume was a full-length Broadway rehearsal. No urgency. No communication. No clue. I watched them argue over who would press the toaster button, walk in circles like Sims with broken pathfinding, and ask “Wait, what did she order again?” every time someone walked up. Spoiler alert: still didn’t get it right.
The cherry on top? Not a single apology or even eye contact when they finally slid over my sad-looking sandwich like it personally offended them to make it. I didn’t know Dunkin’ was trying to compete with the DMV for slowest service in America, but if they are — congrats, you’re winning.
If you’re on the road and value your time, your sanity, or your blood pressure: keep driving. This place is where punctuality and customer service go to die.
Atmosphere: 1
Food: 1
Service: 1
Caleb Beanie
We were at the baskin robins and got yelled at while looking at ice cream that we were in the wrong area and had to go to the Dunkin’ side and then we went to order ice cream and they said that we could not because they are busy and then we ordered something else from Dunkin’ and we ordered a medium and small frozen hot chocolate and we got two mediums that were not even made right.
New Employees are obviously placed on their own to quick. This is off the highway, service should be fast and accurate. Stood for 20mins while 2 new employees (6/16/25) didn’t know what they were doing and zero management to help them. When 2 coffees and 2 donuts finally were ready, was told “they must’ve brewed it wrong because it looks weak” Refunded the coffee and got 1 hot Folgers coffee from Roy Rodgers in 42secs.
Food: 1
Service: 1
lindsey watts
Staff disappeared, rude and abrassive aside from being super messy. I guess I usually come to expect more from other locations, but this story seems like the norm here. Better off buying premade coffee from 7-11 next door, you don't have to rely on incompetent employees there.
Atmosphere: 1
Food: 1
Service: 1
HAROLD REID
Sucks they don’t serve ice cream after 9pm
K B
We ordered 2 coffees and 2 donuts. In and out in under 5 minutes. Friendly and efficient
Food: 5
Service: 5
Janice Lyke
Horrible experience. Bad food and terrible service. Don't go here
For the first time in a while this dunkin fails to stay open 24hrs like the advertisement
Atmosphere: 1
Food: 1
Service: 1
Tasteless breakfast sandwich, and the hash browns were $2 for six (yes, six) little rounds.
Atmosphere: 2
Food: 1
Service: 5
Poor girl was working all by herself, handling an entire line of people first thing in the morning. Guessing it was the manager, who walked over and apologized for not helping her, but then did nothing to help and instead started talking about another girl… Gossiped instead of helping the girl out or helping out the customers. We ended up leaving without ordering anything, figured we would get our food faster at the next stop.
Atmosphere: 1
Food: 1
Service: 1
I ordered a large cappuccino coffee at Dunkin’ Donuts, but was very disappointed. The cup was almost completely filled with foam, and there was hardly any actual coffee inside—just one sip of coffee and the rest foam. When I pay for a large coffee, I expect to actually get coffee, not just froth. Very poor service and not worth the money.
Absolute joke of an establishment. Be better. Provide better management and leadership. Watched two women take a few minutes attempting to put a lid on a cup, raw incompetence at its finest.
Atmosphere: 1
Food: 1
Service: 1
They were out of everything it seems, they burned the crap out of my food, and I ordered a Boston Kreme donut, they got it out of the right rack, but it didn't have any cream in it, wait was forever, generally a terrible experience
Atmosphere: 1
Food: 1
Service: 1
Awful service. One employee that was rude because she was the only employee. Just awful
Too much. But could not get my order does not take cash until midnight?
Atmosphere: 1
Food: 1
Service: 1
Stopped at this Dunkin’ Donuts in the North Somerset service plaza thinking I’d get something quick to eat and be on my way. Instead, I got a 45-minute performance art piece titled “Incompetence in Action,” starring the most unbothered group of employees I’ve ever witnessed.
Three women behind the counter managed to turn making a bagel and coffee into what I can only assume was a full-length Broadway rehearsal. No urgency. No communication. No clue. I watched them argue over who would press the toaster button, walk in circles like Sims with broken pathfinding, and ask “Wait, what did she order again?” every time someone walked up. Spoiler alert: still didn’t get it right.
The cherry on top? Not a single apology or even eye contact when they finally slid over my sad-looking sandwich like it personally offended them to make it. I didn’t know Dunkin’ was trying to compete with the DMV for slowest service in America, but if they are — congrats, you’re winning.
If you’re on the road and value your time, your sanity, or your blood pressure: keep driving. This place is where punctuality and customer service go to die.
Atmosphere: 1
Food: 1
Service: 1
We were at the baskin robins and got yelled at while looking at ice cream that we were in the wrong area and had to go to the Dunkin’ side and then we went to order ice cream and they said that we could not because they are busy and then we ordered something else from Dunkin’ and we ordered a medium and small frozen hot chocolate and we got two mediums that were not even made right.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
New Employees are obviously placed on their own to quick. This is off the highway, service should be fast and accurate. Stood for 20mins while 2 new employees (6/16/25) didn’t know what they were doing and zero management to help them. When 2 coffees and 2 donuts finally were ready, was told “they must’ve brewed it wrong because it looks weak” Refunded the coffee and got 1 hot Folgers coffee from Roy Rodgers in 42secs.
Food: 1
Service: 1
Staff disappeared, rude and abrassive aside from being super messy. I guess I usually come to expect more from other locations, but this story seems like the norm here. Better off buying premade coffee from 7-11 next door, you don't have to rely on incompetent employees there.
Atmosphere: 1
Food: 1
Service: 1
Sucks they don’t serve ice cream after 9pm
We ordered 2 coffees and 2 donuts. In and out in under 5 minutes. Friendly and efficient
Food: 5
Service: 5
Horrible experience. Bad food and terrible service. Don't go here
Atmosphere: 1
Food: 1
Service: 1
Loading...