I had an incredibly disappointing experience at this Chick-fil-A location. The drive-thru line took over 30 minutes, which is unacceptable, especially given Chick-fil-A’s reputation for fast service. When I finally received my order, the food was cold and stale it didn’t even taste like the Chick-fil-a food we all know and love. The nuggets were barely cooked and were still frozen in the middle—completely inedible. Even the soda was flat and tasted off, like it had been sitting out for hours.
This location clearly needs serious management improvements. I’ve come to expect much better from Chick-fil-A, but this visit was beyond frustrating. I won’t be returning unless they make some major changes. DO NOT RECOMMEND THIS LOCATION
Atmosphere: 1
Food: 1
Service: 1
Jonah Quillen
Good Chick-fil-A, good service. The renovations really helped.
Parking: Plenty of parking in the nearby parking lot.
This place is set up in the worst way. People are stupid as it is, and then you want them to understand how to zipper in through the drive-through? The few times I've gone, I've had issues because of the drive through set up. Pass....
Lack of quality in service, hospitality, and food. Have chosen to take my patronage elsewhere
Parking: Busy lot given other food and retail stores
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Spicy Southwest Salad
Karen “Granmom” Grafton
Really good food ?
Atmosphere: 5
Food: 5
Service: 5
Patrick Myers
Service was terrible. Waited 25 minutes for meal. Waited another 20+ min for a milkshake. Both orders were not delivered to the table. Very disorganized.
Atmosphere: 3
Food: 4
Service: 1
Art
Too slow to serve. Needs more employees
Atmosphere: 4
Food: 5
Service: 3
Adam Jordan
The drive-through is convoluted. Customers fighting over position like it's a Formula 1 race. Service is horribly slow. You can tell the employees are overworked. I like the food but waiting 20 min for an order is a bit out there. But then it's fast food, what do you expect?
Long lines in and out. But great food and nice folks.
Atmosphere: 5
Food: 5
Service: 2
Abdullah Ebrahim
Best fast food brand
Atmosphere: 5
Food: 5
Service: 5
SANDY SENICK
I haven't eaten in a Chick-fil-A in years! The store people were so so nice!Will go more often now!
Atmosphere: 5
Food: 5
Service: 5
Michael Lobis
The woman who was manning the floor was polite, courteous, and helpful. I don't know her name, but I was in Springfield. Somewhat elderly woman. Friday evening. She was great.
Oredered food at the drive thru, paid for said food. Got home only to find out they left out alnost 30 bucks worth of food. Called the store and they said theres absolutely nothing they can do about it and hung up. Horrible customer service.
I had an incredibly disappointing experience at this Chick-fil-A location. The drive-thru line took over 30 minutes, which is unacceptable, especially given Chick-fil-A’s reputation for fast service. When I finally received my order, the food was cold and stale it didn’t even taste like the Chick-fil-a food we all know and love. The nuggets were barely cooked and were still frozen in the middle—completely inedible. Even the soda was flat and tasted off, like it had been sitting out for hours.
This location clearly needs serious management improvements. I’ve come to expect much better from Chick-fil-A, but this visit was beyond frustrating. I won’t be returning unless they make some major changes.
DO NOT RECOMMEND THIS LOCATION
Atmosphere: 1
Food: 1
Service: 1
Good Chick-fil-A, good service. The renovations really helped.
Parking: Plenty of parking in the nearby parking lot.
Wheelchair accessibility: Wheelchair accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Egg & Cheese Biscuit, Spicy & Grilled Chicken Sandwiches, Mac & Cheese, Macaroni and Cheese, Grilled Chicken Sandwich, Grilled Nuggets, Waffle Fries, Spicy Southwest Salad, Cobb Salad, Spicy Chicken Sandwich, Hash Browns, Dr Pepper, Market Salad, Chick-Fil-A Chicken Biscuit, Side Salad
This place is set up in the worst way. People are stupid as it is, and then you want them to understand how to zipper in through the drive-through? The few times I've gone, I've had issues because of the drive through set up. Pass....
Atmosphere: 2
Food: 3
Service: 3
Tasty food and great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich, Spicy Chicken Sandwich
Lack of quality in service, hospitality, and food. Have chosen to take my patronage elsewhere
Parking: Busy lot given other food and retail stores
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Spicy Southwest Salad
Really good food ?
Atmosphere: 5
Food: 5
Service: 5
Service was terrible. Waited 25 minutes for meal. Waited another 20+ min for a milkshake. Both orders were not delivered to the table. Very disorganized.
Atmosphere: 3
Food: 4
Service: 1
Too slow to serve. Needs more employees
Atmosphere: 4
Food: 5
Service: 3
The drive-through is convoluted. Customers fighting over position like it's a Formula 1 race. Service is horribly slow. You can tell the employees are overworked. I like the food but waiting 20 min for an order is a bit out there. But then it's fast food, what do you expect?
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Spicy & Grilled Chicken Sandwiches, Grilled Chicken Sandwich, Spicy Chicken Sandwich
What a blessing
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Long lines in and out. But great food and nice folks.
Atmosphere: 5
Food: 5
Service: 2
Best fast food brand
Atmosphere: 5
Food: 5
Service: 5
I haven't eaten in a Chick-fil-A in years! The store people were so so nice!Will go more often now!
Atmosphere: 5
Food: 5
Service: 5
The woman who was manning the floor was polite, courteous, and helpful. I don't know her name, but I was in Springfield. Somewhat elderly woman. Friday evening. She was great.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Mac & Cheese, Grilled Chicken Sandwich, Chick-Fil-A Waffle Potato Fries
Oredered food at the drive thru, paid for said food. Got home only to find out they left out alnost 30 bucks worth of food. Called the store and they said theres absolutely nothing they can do about it and hung up. Horrible customer service.
Food: 4
Service: 1
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