The staff is horrible especially the females.... I feel like if you don't wanna work stay home why be rude when you don't have to and I waited over 30 minutes cause they didn't have anything ready.... they need better staff with new attitudes and not rude with blue hair or short and sassy grow up
Atmosphere: 3
Food: 4
Service: 1
Law
Trash service and management. Wouldn't recommend.
Sarah Cruz
Workers r very nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Roll
Cynthia Cave-Mcfadden
I bought 2 buns one for my son and one for myself. When I got it home it qas very soft and very light in color and doughy. It hardly had any cinnamon between the layers. I asked for the one with nuts which costed more, ok. Got it home there were no nuts on it. Was supposed to have extra glaze, which I paid for and it didn't. I gave her a $2.00 tip, paid extra for the one with the nuts and paid $1.37 for extra glaze (on the other one) and I didn't get that either. It was very very dissapointinf. Absolutely NOTHING like the cinnabons I bought years ago. So I paid $17.13 and I can't eat it because it is horrible! Never again!
Daniel Connor
I worked here from November 2023, until last Friday. Last Friday I had my leg run over by a car. I was rushed to the hospital with 3 small fractures in my foot. I was given a work note to give me a few days rest, and I was fired without any explanation. No Call. No Text. Nothing. I was the Shift lead at this Cinnabon too. I showed nothing but respect to all employees and my managers. But I received nothing but disrespect back . This store is very disorganized, very dirty, mouse infestation that’s been out of control since we opened. Overall don’t recommend eating from here, definitely worth the drive to KOP?
Atmosphere: 1
Food: 1
Service: 1
Kay
My experience at Springfield Cinnabon was great. Fast and efficient and my mini bon was hot and fresh. I will definitely come back to this location !
Atmosphere: 5
Food: 5
Service: 5
Brooke Hain
I got delivery and the cinnamon roll was still soft and warm.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Roll
lisa krauss
Tried to order well over an hour before they closed, was told by the staff and the 3 people that were in line that they are closed. Funny, because the website site says 9pm.This would have been my first time going here, I guess I won't bother in the future either.
Atmosphere: 1
Service: 1
Q dezzy
Went there for 1 Cinnabon, it was 730 they close at 8. The lady in the back told the cashier they were done for the night. They ran out of regular Cinnabons. I asked her how much were the minis were she told me 4.76. 2 dollars less than the regular price. JUST FOR ONE MINI! I CALLED BACK to make sure that was the price, when I asked her why she hung up on me. They are so rude there wouldn't recommend it to a homeless fish. Cinnabon really needs to fire an retrain thier staff. They Suck!
Atmosphere: 1
Service: 1
nancy watson
Staff is fantastic and my Cinnabon was warm and gooey the way I like it!
Pleasant workers and so yummy. I'll definitely be back. Love Cinnabon.
Atmosphere: 5
Food: 5
Service: 5
janel price
The packs are always old, they keep their butter that is put on the rolls out Springfield mall has an mouse infestation, and they don’t make the packs fresh like they say they do, the owner Nick is a horrible store owner who treat her employees like slaves.
Atmosphere: 1
Food: 1
Service: 1
Mira Mallya
i ordered 3 mini cinnabons, and while i was paying an employee put my food in the bag. when i got home, i saw that there was only 1 cinnabon in the bag and i had been charged for 3. disorganized.
Atmosphere: 1
Food: 4
Service: 1
Michelle Renae
Went to buy a 4 pack, but they said they ran out of 4 pack boxes, so if I bought 4, I'd have to pay for 4 individuals, which is $8 more. Very disorganized.
Atmosphere: 1
Food: 5
Service: 1
Black Diamond
Horrible management screw Nick,Jazmine, and Faye for yall horrible management.This store needs a whole new management The store has a mouse infestation. Butter is left out, frosting comes from a box, packs are not fresh!!!
The staff is horrible especially the females.... I feel like if you don't wanna work stay home why be rude when you don't have to and I waited over 30 minutes cause they didn't have anything ready.... they need better staff with new attitudes and not rude with blue hair or short and sassy grow up
Atmosphere: 3
Food: 4
Service: 1
Trash service and management. Wouldn't recommend.
Workers r very nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Roll
I bought 2 buns one for my son and one for myself. When I got it home it qas very soft and very light in color and doughy. It hardly had any cinnamon between the layers. I asked for the one with nuts which costed more, ok. Got it home there were no nuts on it. Was supposed to have extra glaze, which I paid for and it didn't. I gave her a $2.00 tip, paid extra for the one with the nuts and paid $1.37 for extra glaze (on the other one) and I didn't get that either. It was very very dissapointinf. Absolutely NOTHING like the cinnabons I bought years ago. So I paid $17.13 and I can't eat it because it is horrible! Never again!
I worked here from November 2023, until last Friday. Last Friday I had my leg run over by a car. I was rushed to the hospital with 3 small fractures in my foot. I was given a work note to give me a few days rest, and I was fired without any explanation. No Call. No Text. Nothing. I was the Shift lead at this Cinnabon too. I showed nothing but respect to all employees and my managers. But I received nothing but disrespect back . This store is very disorganized, very dirty, mouse infestation that’s been out of control since we opened. Overall don’t recommend eating from here, definitely worth the drive to KOP?
Atmosphere: 1
Food: 1
Service: 1
My experience at Springfield Cinnabon was great. Fast and efficient and my mini bon was hot and fresh. I will definitely come back to this location !
Atmosphere: 5
Food: 5
Service: 5
I got delivery and the cinnamon roll was still soft and warm.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Roll
Tried to order well over an hour before they closed, was told by the staff and the 3 people that were in line that they are closed. Funny, because the website site says 9pm.This would have been my first time going here, I guess I won't bother in the future either.
Atmosphere: 1
Service: 1
Went there for 1 Cinnabon, it was 730 they close at 8. The lady in the back told the cashier they were done for the night. They ran out of regular Cinnabons. I asked her how much were the minis were she told me 4.76. 2 dollars less than the regular price. JUST FOR ONE MINI! I CALLED BACK to make sure that was the price, when I asked her why she hung up on me. They are so rude there wouldn't recommend it to a homeless fish. Cinnabon really needs to fire an retrain thier staff. They Suck!
Atmosphere: 1
Service: 1
Staff is fantastic and my Cinnabon was warm and gooey the way I like it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Minibon Cinnapacks
Restaurantji Recommends
Pleasant workers and so yummy. I'll definitely be back. Love Cinnabon.
Atmosphere: 5
Food: 5
Service: 5
The packs are always old, they keep their butter that is put on the rolls out Springfield mall has an mouse infestation, and they don’t make the packs fresh like they say they do, the owner Nick is a horrible store owner who treat her employees like slaves.
Atmosphere: 1
Food: 1
Service: 1
i ordered 3 mini cinnabons, and while i was paying an employee put my food in the bag. when i got home, i saw that there was only 1 cinnabon in the bag and i had been charged for 3. disorganized.
Atmosphere: 1
Food: 4
Service: 1
Went to buy a 4 pack, but they said they ran out of 4 pack boxes, so if I bought 4, I'd have to pay for 4 individuals, which is $8 more. Very disorganized.
Atmosphere: 1
Food: 5
Service: 1
Horrible management screw Nick,Jazmine, and Faye for yall horrible management.This store needs a whole new management The store has a mouse infestation. Butter is left out, frosting comes from a box, packs are not fresh!!!
Atmosphere: 1
Food: 1
Service: 1
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