Wonderful dinner yesterday at Outback in Springfield. The wait to get a table was predictable for a Saturday night..but not excessive. The fried mushrooms were tasty and served quickly.. Our amazing server, Berea ( sp) was patient, and a great staff member. Attention Al, give her a bonus! The blackberry martini, so yummy, but make it bigger size. Well run restaurant, delicious food & drinks, please keep up the amazing place. Thank you all.
Atmosphere: 4
Food: 5
Service: 5
Lyn Smith
I'm not much on chain restaurants but, I will make a few exceptions. Outback is one of those exceptions. I ordered a 6 Oz. Sirloin med/well, French onion soup and a side of coconut shrimp. My tablemate ordered BBQ Kookaburra wings with a side of fries topped with cheddar and bacon bits. The soup was savory and had a good cheese pull. The brown bread was hot and soft. We had Aussie Palmers for the bevs. Great service! The only thing that I didn't like was the 2.99 to play the table game. Might I suggest waiving that fee if you spend over 30 dollars. That's all.
Atmosphere: 5
Food: 5
Service: 5
Sonya Etheredge
Took my 2 sons to Outback in Springfield last night. Haven’t been in a very long time. We order led 2 steaks and a pasta dish. The steaks were over cooked and luke warm. They were replaced no problems. The owner himself came over with new steaks. Customer service was great. But all 3 of us have been up all night with what I assume is food poisoning. Very bad stomach aches when we got home, then vomiting and everything else all night long. We could barely get up out of bed this morning. Needless to say we will never be going back!!
Gertrude Rose
My friends and I shared a dinner date to night and we enjoyed a very delicious dinner. The service was excellent and the food was awesome. This was our second or maybe our third time and each visit was great. Our server tonight was Mike and we loved him. We will continue to dine there as often as possible. 👍🥰
Atmosphere: 5
Food: 5
Service: 5
Gennaro Cellucci
I’m truly disappointed by the experience I had at the Outback Steakhouse on Baltimore Pike in Philadelphia. I was there with my 77-year-old mother, looking forward to a simple, enjoyable meal together. We attempted to order a beer and a shot at the same time—nothing excessive or inappropriate. Our server refused, stating it was against company policy, based on when she was bartender certified. The explanation didn’t make sense, but more importantly, the way it was delivered felt cold and dismissive, as though we were being judged rather than served. What made this especially upsetting is that we are long-time customers and loyal rewards members who have supported Outback for years. My mother was embarrassed, and I was frustrated that a routine request turned into an uncomfortable situation over what felt like a made-up rule. The moment took the joy out of our meal entirely. Instead of feeling welcomed, we felt dismissed and unwelcome. For a restaurant we’ve trusted and returned to for so long, this level of poor customer service was deeply disappointing. I truly expected better. Sadly, this experience has made me reconsider returning.
Service: 1
Kelly Kindregan
The food in our delivery order was overcooked, over-salted, and cold. The expected ranch and marinara sauces were missing. Overall, it was not an enjoyable experience.
Stryker1
This time it was take out, but the in-dining experience has always been friendly and timely. A very good experience.
Atmosphere: 5
Food: 4
Service: 5
Lisa Weimer
HORRIBLE !! Waited one hour and twenty minutes at the table for our food after we ate our appetizer!! Asked for a manager waited at least another 15 mins and when the manager came over and asked what was wrong i said our experience has been horrible ! She snatched the table computer and said ill refund your food I wont be spoke too like that ! Telling her our experience was horrible was obviously criminal i guess shame on us for not wanting to sleep there !! Also wouldn’t you have to actually get your food to have it refunded ???
Atmosphere: 3
Food: 1
Service: 1
Jaime Murray
I am a frequent visitor of this location and tonight ordered delivery. I had a few minor issues but the manager handled it promptly and with that customer service, i’ll continue to come back!
Atmosphere: 5
Food: 5
Service: 5
Phillis
Sat and waited was told they were short staffed but there was hardly anyone in the restaurant, our waiter ghosted us
Even on NYE the car side was great! They were well organized and gave honest wait times. The two people working were polite and organized. Great customer service. & my order was correct and fresh.
Atmosphere: 5
Food: 5
Service: 5
loreen chapman
My friends and I went out for a work gathering tonight. Our server Jess was so attentive to our table. She made sure everything was perfect for us and cracked a couple jokes with us. Definitely would come back again! Food was great but the service was even better.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Huelas
My family and I went to this Outback last night for the first time in about a decade because we had gift cards. We didn’t have a great experience in 2015 so we’ve kind of stayed away from the place. But we figured we’d give it another try! And I’m so glad we did! Upon arrival, we were greeted with a smile and no wait. We were only sitting for a couple of minutes before our server, who introduced himself as Chris, came over cheerfully and welcomed us. He recommended certain items and was so personable and friendly. The food arrived quickly from the kitchen (hot!) and everyone thoroughly enjoyed the taste of their food! The potato soup is amazing, so was the chicken and shrimps and the new boomerang shaped mozzarella sticks were a hit! Chris was very attentive and came over several times to make sure we were good with our drinks and happy with our food choices. It was my husband’s birthday so they even came out with the desserts and sang to him! It was great! The prices were reasonable and we will definitely be back to this Location to eat in the future! And we will definitely be asking for Chris to serve us again too! 😂
Atmosphere: 5
Food: 4
Service: 5
laura guth
Ribs were dry and very undercooked I also ordered a baked potato and received a mushy sweet potato, order potato soup and received mashed potatoes. Very disappointed
Food: 2
Service: 2
Gina Forcino
Always a great experience, never disappoints at the Springfield location.
Wonderful dinner yesterday at Outback in Springfield. The wait to get a table was predictable for a Saturday night..but not excessive. The fried mushrooms were tasty and served quickly.. Our amazing server, Berea ( sp) was patient, and a great staff member. Attention Al, give her a bonus! The blackberry martini, so yummy, but make it bigger size.
Well run restaurant, delicious food & drinks, please keep up the amazing place. Thank you all.
Atmosphere: 4
Food: 5
Service: 5
I'm not much on chain restaurants but, I will make a few exceptions. Outback is one of those exceptions. I ordered a 6 Oz. Sirloin med/well, French onion soup and a side of coconut shrimp. My tablemate ordered BBQ Kookaburra wings with a side of fries topped with cheddar and bacon bits. The soup was savory and had a good cheese pull. The brown bread was hot and soft. We had Aussie Palmers for the bevs. Great service! The only thing that I didn't like was the 2.99 to play the table game. Might I suggest waiving that fee if you spend over 30 dollars. That's all.
Atmosphere: 5
Food: 5
Service: 5
Took my 2 sons to Outback in Springfield last night. Haven’t been in a very long time. We order led 2 steaks and a pasta dish. The steaks were over cooked and luke warm. They were replaced no problems. The owner himself came over with new steaks. Customer service was great. But all 3 of us have been up all night with what I assume is food poisoning. Very bad stomach aches when we got home, then vomiting and everything else all night long. We could barely get up out of bed this morning. Needless to say we will never be going back!!
My friends and I shared a dinner date to night and we enjoyed a very delicious dinner. The service was excellent and the food was awesome. This was our second or maybe our third time and each visit was great. Our server tonight was Mike and we loved him. We will continue to dine there as often as possible. 👍🥰
Atmosphere: 5
Food: 5
Service: 5
I’m truly disappointed by the experience I had at the Outback Steakhouse on Baltimore Pike in Philadelphia. I was there with my 77-year-old mother, looking forward to a simple, enjoyable meal together. We attempted to order a beer and a shot at the same time—nothing excessive or inappropriate.
Our server refused, stating it was against company policy, based on when she was bartender certified. The explanation didn’t make sense, but more importantly, the way it was delivered felt cold and dismissive, as though we were being judged rather than served.
What made this especially upsetting is that we are long-time customers and loyal rewards members who have supported Outback for years. My mother was embarrassed, and I was frustrated that a routine request turned into an uncomfortable situation over what felt like a made-up rule.
The moment took the joy out of our meal entirely. Instead of feeling welcomed, we felt dismissed and unwelcome. For a restaurant we’ve trusted and returned to for so long, this level of poor customer service was deeply disappointing.
I truly expected better. Sadly, this experience has made me reconsider returning.
Service: 1
The food in our delivery order was overcooked, over-salted, and cold. The expected ranch and marinara sauces were missing. Overall, it was not an enjoyable experience.
This time it was take out, but the in-dining experience has always been friendly and timely. A very good experience.
Atmosphere: 5
Food: 4
Service: 5
HORRIBLE !! Waited one hour and twenty minutes at the table for our food after we ate our appetizer!! Asked for a manager waited at least another 15 mins and when the manager came over and asked what was wrong i said our experience has been horrible ! She snatched the table computer and said ill refund your food I wont be spoke too like that ! Telling her our experience was horrible was obviously criminal i guess shame on us for not wanting to sleep there !! Also wouldn’t you have to actually get your food to have it refunded ???
Atmosphere: 3
Food: 1
Service: 1
I am a frequent visitor of this location and tonight ordered delivery. I had a few minor issues but the manager handled it promptly and with that customer service, i’ll continue to come back!
Atmosphere: 5
Food: 5
Service: 5
Sat and waited was told they were short staffed but there was hardly anyone in the restaurant, our waiter ghosted us
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Even on NYE the car side was great! They were well organized and gave honest wait times. The two people working were polite and organized. Great customer service. & my order was correct and fresh.
Atmosphere: 5
Food: 5
Service: 5
My friends and I went out for a work gathering tonight. Our server Jess was so attentive to our table. She made sure everything was perfect for us and cracked a couple jokes with us. Definitely would come back again! Food was great but the service was even better.
Atmosphere: 5
Food: 5
Service: 5
My family and I went to this Outback last night for the first time in about a decade because we had gift cards. We didn’t have a great experience in 2015 so we’ve kind of stayed away from the place. But we figured we’d give it another try! And I’m so glad we did! Upon arrival, we were greeted with a smile and no wait. We were only sitting for a couple of minutes before our server, who introduced himself as Chris, came over cheerfully and welcomed us. He recommended certain items and was so personable and friendly. The food arrived quickly from the kitchen (hot!) and everyone thoroughly enjoyed the taste of their food! The potato soup is amazing, so was the chicken and shrimps and the new boomerang shaped mozzarella sticks were a hit! Chris was very attentive and came over several times to make sure we were good with our drinks and happy with our food choices. It was my husband’s birthday so they even came out with the desserts and sang to him! It was great! The prices were reasonable and we will definitely be back to this Location to eat in the future! And we will definitely be asking for Chris to serve us again too! 😂
Atmosphere: 5
Food: 4
Service: 5
Ribs were dry and very undercooked
I also ordered a baked potato and received a mushy sweet potato, order potato soup and received mashed potatoes. Very disappointed
Food: 2
Service: 2
Always a great experience, never disappoints at the Springfield location.
Atmosphere: 5
Food: 5
Service: 5
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