I enjoy the free soda and tea refills, and the staff member at the cashier, Joan, is very, very nice and has helped place my orders when the kiosks don't work, which happens every now and then. I get a specialty sandwich made, and it is correct every time. Natalie, the staff member who almost always is the cashier in the first window of the drive thru, is EXCELLENT at keeping the line moving and placing my order correct. You can always tell when she is NOT working because the drive thru loan does not go as fact, and it's very obvious that other staff member isn't as efficient as Natalie. She is funny, down to earth, and always fun to see and talk to. Excellent customer service inside and in the dru thru. My specialty sandwich is hot and fresh.
Atmosphere: 4
Food: 5
Service: 5
Scott Knouse
Placed a mobile order and when I went to pick it up they were busy. I waited over 10 minutes to get to the drive thru speaker, upon providing my code I was told they didn't have that in their system. After some back and forth with the cashier I asked twice to speak to a manager and both times the manager refused to talk to me. I then left the speaker to go to the window which took another 15 minutes to get to the window and was then made to pay for my food a second time with the promise that the mobile order would be cancelled, but it never was and only after an email to corporate a week later did I finally get the mobile order refunded. From the time I pulled into the drive thru until I left with my food was 38 minutes total. Absolutely the most horrible customer service I've ever experienced in any setting.
I did already report it to customer care so that was worthless. They just referred me to the regional office who only refunded my money and did not address the service issues.
Atmosphere: 1
Food: 4
Service: 1
Dean Brannen
I’m a frequent flier here and decided to get some food at an admittedly busy hour and my usual order is iced caramel coffee. When I got my coffee it did not have any milk nor the amount of caramel I had payed for which is fine I go enough it’s bound to happen, usually when it does i just ask and they make me a new one. Again fairly busy hour but when I asked what I assume was shift manager about my issue he says “Kay so you want some cream packets or what?” Simply a very unprofessional way of conducting that. I payed extra for a product I didn’t get and the solution was met with a groan and a handful of packets I mixed in my car.
Atmosphere: 1
Food: 1
Service: 1
Don Nyman
What a joke! Kiosk had no paper, customers were waiting for an hour for a stupid Grinch box. Had to ask for a refund, which was fun because we didn't know our order number due to the no paper issue. They just throw all the orders on the counter and it's help yourself, basically take whichever bag you want. Never, ever going back to that crap show.
Atmosphere: 1
Food: 1
Service: 1
Chadd Dexter
Amazing so fast, don't go to the one in Lewistown. It's worth the drive here.
Atmosphere: 5
Food: 5
Service: 5
Anastasia Oldro
The worst place to order food from placed an order yesterday twice and twice they have messed up my order. If you’re planning to stop at a McDonald’s go to the one on South Atherton at least they know what they’re doing.
Atmosphere: 1
Food: 1
Service: 1
Haylie Rosenblatt
I ordered on DoorDash and they forgot something my order even though I called and then I placed another order and it cost me $19 to get one fri. Absolutely ridiculous
Madisun Ferron
I know with corporate establishments reviews like this are pointless, but when you spend money on food you should at least get all of your items…
Atmosphere: 2
Food: 2
Service: 2
shiri hollingsworth
WORST DRIVE THRU EVER. Stood in the line for the drive thru for 25 mins (full stand still). Absolutely no explanation and they locked the inside so I can’t even get a refund for the food I ordered ahead for!
Service: 1
C DF
10:30 pm: stood at the counter. Guy from the back was yelling. Realized he was yelling at me. Kiosk or drive thru. Me : what. Him: yelled again. Me: ordered two drinks. Him: put his fingers inside the cups as he placed them on the counter.
I filled small drink. No lids under the small drink section. Went back to counter and had to yell to get the busy staff’s attention. Manager was nice and apologies. Mean guy brings out med lids and gruffly, rudely says, there is plenty out here. I said not under small. To which he rudely says, HERE! Then goes back to manager announcing there was plenty out there. …. Guess he thought the boss would be happy with that.
Worst McDonalds in State College. Service is awful. Food is awful. Building is old and outdated. Employees always complaining.
Atmosphere: 1
Food: 1
Service: 1
Joseph Effendi
I’m a big fan of mcdonald’s, some would say i’m a mcmillionaire. Personally, this mcds was a disappointment. I placed a mobile order the other day and when I got my order, it was missing an item. I realized it was probably an honest mistake so I decided to go in the store to ask about it. I came in with my receipt and when I talked to the cashier, I was told that they need to see the bag. I’m a pretty understanding person so I went back to get it. When I came back no one was at the register and I see the cashier on the other side of the kitchen just looking at me like I was insane. I decided to stay for a bit. After realizing that no one was coming to help, I just decided to leave never getting my item.
Atmosphere: 1
Food: 3
Service: 1
Viktor Berezenko
Ordered 1 cheeseburger and waited 30min and lost my whole break.
Service: 1
J Dunn (JMD)
My food was soggy, especially the chicken tenders. The staff was rude and did not answer questions.
Atmosphere: 2
Food: 2
Service: 2
SSD ASS
Yesterday around 1:10 pm, It seemed like our order was about to be taken — until the employee saw who was in the car(Asian), and suddenly the headset went completely silent. After waiting 3–5 minutes while other lane orders went through, we drove up to the window, still unheard. When I asked why she didn’t respond, she insisted she did — then went to her manager and gave a rather creative retelling. Truly fascinating customer service dynamics… silence has never spoken louder.
I enjoy the free soda and tea refills, and the staff member at the cashier, Joan, is very, very nice and has helped place my orders when the kiosks don't work, which happens every now and then. I get a specialty sandwich made, and it is correct every time. Natalie, the staff member who almost always is the cashier in the first window of the drive thru, is EXCELLENT at keeping the line moving and placing my order correct. You can always tell when she is NOT working because the drive thru loan does not go as fact, and it's very obvious that other staff member isn't as efficient as Natalie. She is funny, down to earth, and always fun to see and talk to. Excellent customer service inside and in the dru thru. My specialty sandwich is hot and fresh.
Atmosphere: 4
Food: 5
Service: 5
Placed a mobile order and when I went to pick it up they were busy. I waited over 10 minutes to get to the drive thru speaker, upon providing my code I was told they didn't have that in their system. After some back and forth with the cashier I asked twice to speak to a manager and both times the manager refused to talk to me. I then left the speaker to go to the window which took another 15 minutes to get to the window and was then made to pay for my food a second time with the promise that the mobile order would be cancelled, but it never was and only after an email to corporate a week later did I finally get the mobile order refunded. From the time I pulled into the drive thru until I left with my food was 38 minutes total. Absolutely the most horrible customer service I've ever experienced in any setting.
I did already report it to customer care so that was worthless. They just referred me to the regional office who only refunded my money and did not address the service issues.
Atmosphere: 1
Food: 4
Service: 1
I’m a frequent flier here and decided to get some food at an admittedly busy hour and my usual order is iced caramel coffee. When I got my coffee it did not have any milk nor the amount of caramel I had payed for which is fine I go enough it’s bound to happen, usually when it does i just ask and they make me a new one. Again fairly busy hour but when I asked what I assume was shift manager about my issue he says “Kay so you want some cream packets or what?” Simply a very unprofessional way of conducting that. I payed extra for a product I didn’t get and the solution was met with a groan and a handful of packets I mixed in my car.
Atmosphere: 1
Food: 1
Service: 1
What a joke! Kiosk had no paper, customers were waiting for an hour for a stupid Grinch box. Had to ask for a refund, which was fun because we didn't know our order number due to the no paper issue. They just throw all the orders on the counter and it's help yourself, basically take whichever bag you want. Never, ever going back to that crap show.
Atmosphere: 1
Food: 1
Service: 1
Amazing so fast, don't go to the one in Lewistown. It's worth the drive here.
Atmosphere: 5
Food: 5
Service: 5
The worst place to order food from placed an order yesterday twice and twice they have messed up my order. If you’re planning to stop at a McDonald’s go to the one on South Atherton at least they know what they’re doing.
Atmosphere: 1
Food: 1
Service: 1
I ordered on DoorDash and they forgot something my order even though I called and then I placed another order and it cost me $19 to get one fri. Absolutely ridiculous
I know with corporate establishments reviews like this are pointless, but when you spend money on food you should at least get all of your items…
Atmosphere: 2
Food: 2
Service: 2
WORST DRIVE THRU EVER. Stood in the line for the drive thru for 25 mins (full stand still). Absolutely no explanation and they locked the inside so I can’t even get a refund for the food I ordered ahead for!
Service: 1
10:30 pm: stood at the counter. Guy from the back was yelling. Realized he was yelling at me. Kiosk or drive thru. Me : what. Him: yelled again. Me: ordered two drinks. Him: put his fingers inside the cups as he placed them on the counter.
I filled small drink. No lids under the small drink section. Went back to counter and had to yell to get the busy staff’s attention. Manager was nice and apologies. Mean guy brings out med lids and gruffly, rudely says, there is plenty out here. I said not under small. To which he rudely says, HERE! Then goes back to manager announcing there was plenty out there. …. Guess he thought the boss would be happy with that.
Restaurantji Recommends
Worst McDonalds in State College. Service is awful. Food is awful. Building is old and outdated. Employees always complaining.
Atmosphere: 1
Food: 1
Service: 1
I’m a big fan of mcdonald’s, some would say i’m a mcmillionaire. Personally, this mcds was a disappointment. I placed a mobile order the other day and when I got my order, it was missing an item. I realized it was probably an honest mistake so I decided to go in the store to ask about it. I came in with my receipt and when I talked to the cashier, I was told that they need to see the bag. I’m a pretty understanding person so I went back to get it. When I came back no one was at the register and I see the cashier on the other side of the kitchen just looking at me like I was insane. I decided to stay for a bit. After realizing that no one was coming to help, I just decided to leave never getting my item.
Atmosphere: 1
Food: 3
Service: 1
Ordered 1 cheeseburger and waited 30min and lost my whole break.
Service: 1
My food was soggy, especially the chicken tenders. The staff was rude and did not answer questions.
Atmosphere: 2
Food: 2
Service: 2
Yesterday around 1:10 pm,
It seemed like our order was about to be taken — until the employee saw who was in the car(Asian), and suddenly the headset went completely silent.
After waiting 3–5 minutes while other lane orders went through, we drove up to the window, still unheard.
When I asked why she didn’t respond, she insisted she did — then went to her manager and gave a rather creative retelling.
Truly fascinating customer service dynamics… silence has never spoken louder.
Atmosphere: 1
Food: 1
Service: 1
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