Nothing will stop me from loving Wendy’s, but this location isn’t upholding the brand that has been built in all areas. Slow service, poor food quality and none of the employees speak English to properly address any issues.
Atmosphere: 1
Food: 1
Service: 1
Kay
Definitely the worst location I’ve ever visited. Order will always be wrong, no matter the chance you take
Stan Smith
Oh boy was I excited to go to Wendy’s during my lunch break today. After inflation has hit the country and the Wendy’s 4-for-4 got increased to the 5 dollar biggie bag, I have never been the same. However, today I decided to bite the bullet and pay the extra dollar. In fact, I really treated myself and got the BACON double stack for an extra two dollars. I was so excited. I get back to work and unwrap my burger to see NO BACON. The bacon double stack had no bacon. (See figure 1 below). You can see I clearly got it on my receipt (see figure 2 below). This is blasphemy and heresy. This is not what Trump promised in his new America. I distinctly remember him saying at his recent state of the union that “Uhhhh, Wendy’s is so great. But these damn high prices caused by the liberals are ridiculous. I hereby ensure that you will always receive what you pay for, nothing more, nothing less.”
I expect my money back.
Atmosphere: 1
Food: 1
Service: 1
Andrew Daloul
Bathroom destroyed, they don’t take your order and the screen barely works, air conditioning is leaking.
Atmosphere: 1
Food: 1
Service: 1
MtnManTom1
Spicey chicken was dry and tough.
Atmosphere: 1
Food: 1
Service: 3
Jack Lord
Absolutely terrible service. They missed an item in my order, I went back and the one lady just stared at me the whole 30 minutes I was waiting for my missed item as if she didn’t believe me.
Rhonda Serena
This restaurant is terrible! The food was good but the employees were screaming at each other the whole time I was there. It just made my experience bad. I will go to the one on Atherton street from now on!
Atmosphere: 1
Food: 4
Service: 4
Eric Woods II
Food is served cold. I ordered inside at 12:15 normal lunch rush and they are serving pre-cooked cold patties. The burger was cold. The griddle in the back wasn’t even on. You could see them pulling patties from a little tray. This place has gotten absolutely worst since the new management. During the winter they won’t even turn on the heat for the customers inside. I thought maybe it was bad heating the first couple times, but it has happened way too many times for it not to be their idea of saving money. If I wanted a cold burger, I would of just packed one from home.
Atmosphere: 1
Food: 1
Service: 2
marcia smith
Walked in. They wouldn't wait on customers. They carried on conversations amongst themselves. People waiting in line at lunch time. Nobody behind the counter preparing food. Just conversing.
Atmosphere: 1
Service: 1
Curtis George
Place has gone downhill since new ownership. They must be working on Dial up internet because their machines are slow and don't work half the time.
This Wendy’s is by far one of the worst managed Wendy’s I have ever been to. I dined in they don’t take cash will not check you out you must use the kiosk. They took almost 20 minutes to get me my food when I got there I was second in the queue. I had to remind them about my order which was 5 things because I almost left without stuff. They also have no drive through so beware! Go to the Wendy’s on atherton this was so bizarre!!
Atmosphere: 1
Service: 1
Christopher Pullen
Food freshly made and good and tasted as it should. Was a slight madhouse as lunch gets hectic at this location. Very popular here.
Atmosphere: 4
Food: 5
Service: 4
Liz Allard
Stopped at the University Drive restaurant here for a quick dinner on way to a hockey game. It was freezing inside!! My hands were cold while eating. Food was fine but not presented as well as others Wendy’s. No ketchup by soda fountains. No soap in the bathroom, ice cold water, toilet didn’t flush. I don’t know that anyone spoke English as we tried to tell them how cold the place was and it was clear she didn’t understand.
Atmosphere: 1
Food: 3
Service: 1
Binghai Yan
Surprisingly slow service! 11 minutes waiting now, none was before us in the queue 😫
Service: 1
PHIL THORNDIKE
10/13/24, 11:51 AM. I tried to order the new Krabby Patty single for $6.19. I made the mistake of not checking the order before I left. I brought it home to eat it and discovered it was a plain chicken sandwich. And now I'm crabby. Come on guys this isn't rocket science. Let's try harder here
Nothing will stop me from loving Wendy’s, but this location isn’t upholding the brand that has been built in all areas. Slow service, poor food quality and none of the employees speak English to properly address any issues.
Atmosphere: 1
Food: 1
Service: 1
Definitely the worst location I’ve ever visited. Order will always be wrong, no matter the chance you take
Oh boy was I excited to go to Wendy’s during my lunch break today. After inflation has hit the country and the Wendy’s 4-for-4 got increased to the 5 dollar biggie bag, I have never been the same. However, today I decided to bite the bullet and pay the extra dollar. In fact, I really treated myself and got the BACON double stack for an extra two dollars. I was so excited. I get back to work and unwrap my burger to see NO BACON. The bacon double stack had no bacon. (See figure 1 below). You can see I clearly got it on my receipt (see figure 2 below). This is blasphemy and heresy. This is not what Trump promised in his new America. I distinctly remember him saying at his recent state of the union that “Uhhhh, Wendy’s is so great. But these damn high prices caused by the liberals are ridiculous. I hereby ensure that you will always receive what you pay for, nothing more, nothing less.”
I expect my money back.
Atmosphere: 1
Food: 1
Service: 1
Bathroom destroyed, they don’t take your order and the screen barely works, air conditioning is leaking.
Atmosphere: 1
Food: 1
Service: 1
Spicey chicken was dry and tough.
Atmosphere: 1
Food: 1
Service: 3
Absolutely terrible service. They missed an item in my order, I went back and the one lady just stared at me the whole 30 minutes I was waiting for my missed item as if she didn’t believe me.
This restaurant is terrible! The food was good but the employees were screaming at each other the whole time I was there. It just made my experience bad. I will go to the one on Atherton street from now on!
Atmosphere: 1
Food: 4
Service: 4
Food is served cold. I ordered inside at 12:15 normal lunch rush and they are serving pre-cooked cold patties. The burger was cold. The griddle in the back wasn’t even on. You could see them pulling patties from a little tray. This place has gotten absolutely worst since the new management. During the winter they won’t even turn on the heat for the customers inside. I thought maybe it was bad heating the first couple times, but it has happened way too many times for it not to be their idea of saving money. If I wanted a cold burger, I would of just packed one from home.
Atmosphere: 1
Food: 1
Service: 2
Walked in. They wouldn't wait on customers. They carried on conversations amongst themselves. People waiting in line at lunch time. Nobody behind the counter preparing food. Just conversing.
Atmosphere: 1
Service: 1
Place has gone downhill since new ownership. They must be working on Dial up internet because their machines are slow and don't work half the time.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
This Wendy’s is by far one of the worst managed Wendy’s I have ever been to. I dined in they don’t take cash will not check you out you must use the kiosk. They took almost 20 minutes to get me my food when I got there I was second in the queue. I had to remind them about my order which was 5 things because I almost left without stuff. They also have no drive through so beware! Go to the Wendy’s on atherton this was so bizarre!!
Atmosphere: 1
Service: 1
Food freshly made and good and tasted as it should. Was a slight madhouse as lunch gets hectic at this location. Very popular here.
Atmosphere: 4
Food: 5
Service: 4
Stopped at the University Drive restaurant here for a quick dinner on way to a hockey game. It was freezing inside!! My hands were cold while eating. Food was fine but not presented as well as others Wendy’s. No ketchup by soda fountains. No soap in the bathroom, ice cold water, toilet didn’t flush. I don’t know that anyone spoke English as we tried to tell them how cold the place was and it was clear she didn’t understand.
Atmosphere: 1
Food: 3
Service: 1
Surprisingly slow service! 11 minutes waiting now, none was before us in the queue 😫
Service: 1
10/13/24, 11:51 AM. I tried to order the new Krabby Patty single for $6.19. I made the mistake of not checking the order before I left. I brought it home to eat it and discovered it was a plain chicken sandwich. And now I'm crabby. Come on guys this isn't rocket science. Let's try harder here
Atmosphere: 2
Food: 2
Service: 1
Loading...