I’ve been a loyal customer at this Dunkin’ for two years, and each visit leaves me disappointed in the customer experience. I have yet to receive a simple “good morning,” and on multiple occasions, my mobile order has been completely wrong. Common issues include receiving the wrong donut and finding no napkins with my order.
As a former manager and barista, I know the importance of consistent effort, especially in a high-traffic location like this one. There’s a lot of potential here, but the experience falls short due to the lack of attentiveness and customer-centricity. A little more attention to detail and a focus on friendly service could make a huge difference.
Atmosphere: 1
Food: 2
Service: 1
Hulk Young
Cool peeps
Joanna Martinez
I ordered a bacon egg n cheese on a Rasin cinnamon bagel with butter went, I check my order it was jst plain bagel Wit butter back to drive thru I go they jst added egg n bacon n cold cheese no melted or nothing like this place is not great .
Atmosphere: 1
Food: 1
Service: 1
rocsi mcloud
This has to be by far one of the worst Dunkin’ Donuts probably on earth, service is slow , food is hard and nasty , and then on top of all that you still have stuff missing, it’s sad cause I leave so close to here and thought it would be convenient! Nope !!! I have to drive 5 mins further to the other Dunkin that does 100000% better than this hole in the wall
Atmosphere: 3
Food: 1
Service: 1
zak alsaedi
There was a white girl who is so nasty over there September 3 2024 at 10:50am
Atmosphere: 1
Food: 1
Service: 1
Tim McMahon
Worst Dunkin ever
Service: 1
Dan
These people are ****** *******s. Go ANYWHERE else.
James Schneider
good attitude
Daniel James
These people are ****** *******s. Go ANYWHERE else.
erika Rodriguez
Been here 3xs on a visit and as expected TERRIBLE. Iced coffee tasted like pure coffee no vanilla no sugar. I like my coffee dark but come on. NEXT!
Hello I’m being harassed by one of your employees Amber Hedgeman tell her to stop harassing me
Atmosphere: 1
Service: 1
Sam
I was here yesterday and ordered a coffee and a donut. I waited 15 mins for them to get my donut inside and when I approached the counter, the two female workers said rudely stated that “these customers are impatient and need to wait”.
Atmosphere: 1
Food: 1
Service: 1
Lorenzo Cabrera
Intentionally gave incorrect order and was very rude
Atmosphere: 1
Food: 1
Service: 1
Yossi L
Great service and coffee
Food: 5
Service: 5
Emilio Ricci
Carson makes the best grilled cheese sandwich out of all the Dunkin's in the Poconos! He's very customer oriented and an asset to the operation. Always in an up mood and very personable!
I’ve been a loyal customer at this Dunkin’ for two years, and each visit leaves me disappointed in the customer experience. I have yet to receive a simple “good morning,” and on multiple occasions, my mobile order has been completely wrong. Common issues include receiving the wrong donut and finding no napkins with my order.
As a former manager and barista, I know the importance of consistent effort, especially in a high-traffic location like this one. There’s a lot of potential here, but the experience falls short due to the lack of attentiveness and customer-centricity. A little more attention to detail and a focus on friendly service could make a huge difference.
Atmosphere: 1
Food: 2
Service: 1
Cool peeps
I ordered a bacon egg n cheese on a Rasin cinnamon bagel with butter went, I check my order it was jst plain bagel
Wit butter back to drive thru I go they jst added egg n bacon n cold cheese no melted or nothing like this place is not great .
Atmosphere: 1
Food: 1
Service: 1
This has to be by far one of the worst Dunkin’ Donuts probably on earth, service is slow , food is hard and nasty , and then on top of all that you still have stuff missing, it’s sad cause I leave so close to here and thought it would be convenient! Nope !!! I have to drive 5 mins further to the other Dunkin that does 100000% better than this hole in the wall
Atmosphere: 3
Food: 1
Service: 1
There was a white girl who is so nasty over there September 3 2024 at 10:50am
Atmosphere: 1
Food: 1
Service: 1
Worst Dunkin ever
Service: 1
These people are ****** *******s. Go ANYWHERE else.
good attitude
These people are ****** *******s. Go ANYWHERE else.
Been here 3xs on a visit and as expected TERRIBLE. Iced coffee tasted like pure coffee no vanilla no sugar. I like my coffee dark but come on. NEXT!
Restaurantji Recommends
Hello I’m being harassed by one of your employees Amber Hedgeman tell her to stop harassing me
Atmosphere: 1
Service: 1
I was here yesterday and ordered a coffee and a donut. I waited 15 mins for them to get my donut inside and when I approached the counter, the two female workers said rudely stated that “these customers are impatient and need to wait”.
Atmosphere: 1
Food: 1
Service: 1
Intentionally gave incorrect order and was very rude
Atmosphere: 1
Food: 1
Service: 1
Great service and coffee
Food: 5
Service: 5
Carson makes the best grilled cheese sandwich out of all the Dunkin's in the Poconos! He's very customer oriented and an asset to the operation. Always in an up mood and very personable!
Atmosphere: 5
Food: 5
Service: 5
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