I ordered two pizzas and waited two hours for them to arrive. I had a house full of guests eagerly waiting to eat. Adults and kids! When I placed the order, I was told I would only have to wait an hour. At no point did they offer me the option to pick up my pizzas due to a shortage of staff.
The person I spoke with was extremely unprofessional, and hostile, and displayed no remorse. She explained, "It will get there whenever it gets there. I've already spoken to you twice." To make matters worse, she hung up on me and told me to have a good night! I called to place my order, then again at the one-hour mark, and again at an hour and a half. Each time, she was disrespectful, and I feel that life is too challenging to pay for such terrible customer service.
In the end, I never even got a chance to try the pizza. She mentioned they were down one delivery driver after our conversation. I would not recommend ordering from this place at all if you value where you spend your money. I have never experienced such terrible service. I'm saddened by the lack of value they placed on their customers.
Atmosphere: 1
Food: 1
Service: 1
John Humenik
Great food. But never ordering from them again. Rude staff that make you feel like it's your fault that they didn't call and tell you that something wasn't available and would I like something else in place of that item. When called to explain that an item was wrong, was told "you have your food now and you're gonna eat it!" No...they gave me a double order of one thing...was very rude on the phone, the manager is sweet...but the other chick is ...well...not something I'll post publicly...but you can use your imagination. At most, whoever this person is, needs to learn CUSTOMER SERVICE....If she's allowed to continue to talk to customers in this manner, the pizza shop is going to lose a lot of business!
Atmosphere: 1
Food: 5
Service: 1
Keenan Law
Casey's is by far the best pizza, not just in Turtle Crick but in the state and probably best in the country. Dave Portney missed the place he should have been reviewing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Extra Toppings
Originalvsp
Worst pizza I ever had. Arrived burned and cold. Drinks forgotten. Took an hour and a half to get me my order I live 2.3 miles away. Driver said he would bring drinks back, never did....I would never order again. StaY away.. Unless you want to be treated like it's your fault
Atmosphere: 1
Food: 1
Service: 1
Joshua Evans
Good food and service
Atmosphere: 5
Food: 5
Service: 5
Melanie Towne
Robin and Ron saved me tonight. Was too tired to cook. Excellent food. Everything was perfect. Thank you so much!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Toppings with Cheese
Jeffrey Copeland
Great community place to dine. Friendly staff and great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Cheese Pizza Thick Crust, Pizza and Wings
Terrene Eleam
So rude! I ordered food for delivery and they gave me the wrong order. I called to tell them the woman was rude acting as if it was my fault no apology.Asking why I didn’t check. Then she said the driver will be back. My order was delivered to someone else so I didn’t want it, and I’m sure the other customer would not want my order (my husband opened the box and touched some of the food it was a hodge so hard not to touch it while opening wrapper. I explained that and she said she can cancel my order again no apology and the woman had an attitude. The driver came back to give his tip back and apologized we told him keep it mistakes happen. I get a call from the woman I talked to earlier to say why I didn’t give back the food? That I just wanted a free meal! And hung up! Are you kidding me!! I will never get food here again!!!
I am King Tuff
My pizza has like a chemical, dye sharpie markers! Worst pizza ever!! Want a refund!!!!!!
The pizza was horrible, toppings burnt, grease in the middle, nasty
Atmosphere: 5
Food: 1
Service: 1
Mary
Gone down hill , cold pizza over baked , ordered garlic dipping sauce, don't know what that mess was in a cup , it's been a while since I ordered from them I thought I would try them again but now I am totally done with them
Food: 1
Service: 1
Maryann Cecere
Gone down hill , cold pizza over baked , ordered garlic dipping sauce, don't know what that mess was in a cup , it's been a while since I ordered from them I thought I would try them again but now I am totally done with them
I ordered two pizzas and waited two hours for them to arrive. I had a house full of guests eagerly waiting to eat. Adults and kids! When I placed the order, I was told I would only have to wait an hour. At no point did they offer me the option to pick up my pizzas due to a shortage of staff.
The person I spoke with was extremely unprofessional, and hostile, and displayed no remorse. She explained, "It will get there whenever it gets there. I've already spoken to you twice." To make matters worse, she hung up on me and told me to have a good night! I called to place my order, then again at the one-hour mark, and again at an hour and a half. Each time, she was disrespectful, and I feel that life is too challenging to pay for such terrible customer service.
In the end, I never even got a chance to try the pizza. She mentioned they were down one delivery driver after our conversation. I would not recommend ordering from this place at all if you value where you spend your money. I have never experienced such terrible service. I'm saddened by the lack of value they placed on their customers.
Atmosphere: 1
Food: 1
Service: 1
Great food. But never ordering from them again. Rude staff that make you feel like it's your fault that they didn't call and tell you that something wasn't available and would I like something else in place of that item. When called to explain that an item was wrong, was told "you have your food now and you're gonna eat it!" No...they gave me a double order of one thing...was very rude on the phone, the manager is sweet...but the other chick is ...well...not something I'll post publicly...but you can use your imagination. At most, whoever this person is, needs to learn CUSTOMER SERVICE....If she's allowed to continue to talk to customers in this manner, the pizza shop is going to lose a lot of business!
Atmosphere: 1
Food: 5
Service: 1
Casey's is by far the best pizza, not just in Turtle Crick but in the state and probably best in the country. Dave Portney missed the place he should have been reviewing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Extra Toppings
Worst pizza I ever had. Arrived burned and cold. Drinks forgotten. Took an hour and a half to get me my order I live 2.3 miles away. Driver said he would bring drinks back, never did....I would never order again. StaY away.. Unless you want to be treated like it's your fault
Atmosphere: 1
Food: 1
Service: 1
Good food and service
Atmosphere: 5
Food: 5
Service: 5
Robin and Ron saved me tonight. Was too tired to cook. Excellent food. Everything was perfect. Thank you so much!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Toppings with Cheese
Great community place to dine. Friendly staff and great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Cheese Pizza Thick Crust, Pizza and Wings
So rude! I ordered food for delivery and they gave me the wrong order. I called to tell them the woman was rude acting as if it was my fault no apology.Asking why I didn’t check. Then she said the driver will be back. My order was delivered to someone else so I didn’t want it, and I’m sure the other customer would not want my order (my husband opened the box and touched some of the food it was a hodge so hard not to touch it while opening wrapper. I explained that and she said she can cancel my order again no apology and the woman had an attitude. The driver came back to give his tip back and apologized we told him keep it mistakes happen. I get a call from the woman I talked to earlier to say why I didn’t give back the food? That I just wanted a free meal! And hung up! Are you kidding me!! I will never get food here again!!!
My pizza has like a chemical, dye sharpie markers! Worst pizza ever!! Want a refund!!!!!!
Atmosphere: 1
Food: 1
Service: 2
Always good!
Restaurantji Recommends
Food is delicious and the people are very friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza Thick Crust, Buffalo Wings
The pizza was horrible, toppings burnt, grease in the middle, nasty
Atmosphere: 5
Food: 1
Service: 1
Gone down hill , cold pizza over baked , ordered garlic dipping sauce, don't know what that mess was in a cup , it's been a while since I ordered from them I thought I would try them again but now I am totally done with them
Food: 1
Service: 1
Gone down hill , cold pizza over baked , ordered garlic dipping sauce, don't know what that mess was in a cup , it's been a while since I ordered from them I thought I would try them again but now I am totally done with them
Food: 1
Service: 1
Great food and service
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