Chipotle Mexican Grill

⭐ 1 Star Review – Extremely Disappointed
Went to Chipotle today and had one of the most frustrating customer experiences I’ve had in a while. First off, they were completely out of steak, chicken, AND honey chicken – pretty much every major protein you'd expect to find. Despite this, the person in front of me was still charged for a half scoop of chicken they scraped from the bottom of the pan.
When it was my turn, I was told flat-out that they were out — nothing left. No offer of alternatives, no accommodation, just a shrug. To make it worse, there was clearly more chicken visible in the ticket line, but staff refused to use it for some reason. No explanation.
15 minutes later, fresh chicken magically appeared and was restocked – after I'd already been rushed through the line and paid for a subpar bowl. It felt like a blatant case of poor communication, bad customer service, and zero care for consistency.
I get that restaurants run out of items, but the way this was handled? Completely unacceptable. Do better, Chipotle.

Atmosphere: 2

Food: 1

Service: 1

Foods kinda mid, not really fresh. Might just be me but I’m sticking with Panchero’s

Atmosphere: 4

Food: 2

Service: 5

We sat outside because the music was playing unbearably loud. I had earplugs in when in line. I was disappointed in the selection available (no cilantro, no promotional chicken). We also had a new cashier not ask if we were rewards members (which necessitated us making a claim to have points added from our receipt on the app) and mistakenly said our gift card was zero balance when it had $80 left. Oops. The watermelon lemonade lacked flavor but was too sweet. The fajita vegetables were also overcooked and mushy. We probably just caught them at an odd time, but it was at least not right when they opened.

Atmosphere: 2

Food: 3

Service: 2

It was very dirty! The worker actually picked up food off the counter and served it! The drink station was empty! The lemonade station was out of product!

Atmosphere: 1

Food: 2

Service: 2

Hard Rice, everytime.

Atmosphere: 1

Food: 1

Service: 1

Washington location was out of steak and chicken and decided to a order pulled pork burrito..Big mistake ... The pork made me short of breath and a possible allergy to their pork...

Atmosphere: 3

Food: 2

Service: 2

Nice clean place with good food and great employees

Atmosphere: 4

Food: 4

Service: 4

Anytime I order on the app the time I have scheduled for pickup keeps auto changing and you’re not able to cancel or change the order. This needs fixed

Blue hair girl rolled her eyes at me while I ordered for my family. If you don't want to serve food then why do you work here? Food was good but she was terrible. Also, All the tables were dirty and the garbage was overflowing and the bathrooms were disgusting.

Atmosphere: 1

Food: 3

Service: 1

They really know how to mess up an order right in front of you. And pop an attitude when you say something....

Atmosphere: 1

Food: 3

Service: 1

The Washington Chipotle has to be the worst one I have ever been to. The service is horrible, they stingy with the way they make their bowls. I will never eat there again. I will wait until I'm in the uniontown area to have it for now on.

Atmosphere: 2

Food: 3

Service: 1

I’ve ordered from this restaurant 2x on DoorDash and both times they didn’t bring my chips. I contacted DoorDash and they said the chips weren’t left out for them. How do you forget the chips?

It is a very simple utilitarian atmosphere but it Works for them. .. I sat and waited for an online order that I didn't know was done, after about 10mins someone came and asked me if I had been served, which was nice :)) Food is amazing btw, all made nicely

Atmosphere: 5

Food: 5

Service: 5

very convenient for a late night pickup

Atmosphere: 5

Food: 5

Service: 5

Come on half of scoop for protein last time I’m going to eat there.

Food: 1