Went to DQ at 7:40 at night hours say open till 9 but yet CLOSED. RIDICULOUSDONT KNOW HOW YOU CAN OPERATE A BUSINESS LIKE THAT.
Atmosphere: 1
Food: 1
Service: 1
Angelina Dailey
Everytime I try to come here something is broken, they aren't open or some other ridiculous excuse. I came through the drive through to see if they were open, and waited 15 mins in the drive through because the ice cream machine was down. Instead of telling me while I sat there. When she finally told me, I asked for my money back because I had waited too long, she said there is not a manger there to open the drawer to give me my money back and to come back tomorrow, seriously?? I didn't even want the ice cream that was running through the machine especially if there was something wrong with it, now I have to come back tomorrow. Just go to the one in town if you want DQ, this one is a joke.
John R. (J.D.)
Few tables with folks inside at 7pm, but doors are locked and a sign posted says the lobby closes at 5pm. Very disappointing.
Nate's model reveiws etc.
Waited 5 minutes for someone to take my order and never did even when I pulled up to the window.
Atmosphere: 1
Food: 1
Service: 1
Joe Jobs
Menu light is out, not the fist time staff has been belligerent and rude. I know kids will be kids, but where is management? Do
Atmosphere: 1
Food: 1
Service: 1
Ian H
I’m not sure I’ve ever left or written a review regarding a restaurant, but the quality of product and overall service at my local DQ has just been so bad for so long, I feel it is necessary to report. First, I believe my total was around $12.27, that’s from reviewing my bank statement - unfortunately I don’t have a receipt to reference since I wasn’t offered one. But that’s minor compared to the rest of the experience.I ordered 2 blizzards and a milkshake. I’m not sure if the “flip upside down or get a free blizzard” thing is still alive but the DQ at the end of Racetrack Road (Meadows Park Place) has literally never done that and hand you the spoons separately. And I do understand why, tonight if they attempted to flip either blizzard at the window it surely would have all dumped to the ground since it was pure liquid. Each were literally melted upon receipt, not ice cream, not even a milkshake and most certainly not a blizzard. I would never ask for a free blizzard if someone forgot to flip it, stuff happens, but the fact that the ice cream was melted down to almost liquid form is just unbelievable and inexcusable. Maybe the flip should be required for no other reason than to prove you actually have ice cream in the cup. Couple this with the fact that the melting of the blizzards was flowing down the side of the cups they came in and as the DQ member handed me the blizzards they liquified ice cream went everywhere. All over their hands, mine and of course the cup holders I set them in my truck. You’d think they would ask if I’d like a napkin (since apparently they aren’t standard anymore), but no, I had to request them to help clean everything up. I also ordered a milkshake and as you might guess, it was essentially milk since it also melted completely. At least that had a lid to contain it I suppose.Just overall a horrible experience. We couldn’t even enjoy the ice cream. It’s supposed to be a treat but instead it’s a sloppy mess that taste like candied milk. Again, this isn’t normal for me to complain and I still drove away instead of ruining some workers night, but this isn’t the first time with my local DQ. The service is always terrible, never to standard if there is one and the overall product simply sucks. I have another DQ that is much older and about 15 miles (E Wylie Ave) away. It is substantially a better product, service and experience, so I have a direct comparison. They also have friendly staff, unlike this DQ which can’t even make up for the experience with the people that work there.Oh and it’s late September in Pennsylvania. Evening temperatures are in the 60s so I wouldn’t even expect ice cream to melt on the drive, let alone as it is handed to you.I hope something can be done to change this DQs standard. I don’t know if it’s ownership, management or lack of oversight but man, it’s awful and has been for awhile.0 stars isn’t an option but should be.
Atmosphere: 1
Food: 1
Service: 1
Mike B.
If you are going to DQ looking for Ice Cream, go somewhere else. This is the only DQ I've ever been too that Regularly runs out vanilla or chocolate ice cream. I feel bad for the employees as they have to keep saying this even when there's a line wrapped around the building. People wait a half hour only to find out they don't even have ice cream. Whoever is responsible for ordering supplies for this store is failing miserably. Corporate should do an Undercover Boss op at this location.
Tim L.
This store sucks. Save yourself the aggravation and drive to McMurray or Wylie Ave locations.
Laura Moore
Really no atmosphere because the store itself is closed, but the drive-thru behind the building is open. The prices were quite reasonable.
Atmosphere: 4
Food: 4
Service: 4
Luci Grace
Stopped taking orders before 9 after we had been sitting in line for twenty minutes. They even took the order of the people in front of us.
I've consistently experienced issues at this location for years now. They are always closed earlier than what is on Google or the DQ website. Most recently, I was in line a half hour before close and when I finally reached the front of the line, they said they are done taking orders after I spent a full 30 minutes waiting in line. When I mentioned that I was here well before close, the girl's response was "Well I don't know what to tell you." I couldn't help but respond and mention that she could've been nicer and handled the situation better by letting those in line know earlier.I know this is not the owner's fault, but this location consistently provides a negative experience. I will take the extra time to drive to another location from now on.
DEBRA UBEL
Went through drive through - one blizzard and one peanut buster parfait- no lids - half melted - dripped all over my car. Adult supervision badly needed at this location. Never again.
Zachary Taylor
This DQ does wonderful with their food. Always made to order it seems and the workers are normally pretty well on top of things. Place is a bit small and limited seating however if you're just wanting a quick bite or cone etc. It's worth the stop. Just wish it was easier to get in and out of the parking area since it's also a gas station and Dukin Donuts and no drive through for the DQ
Atmosphere: 4
Food: 5
Service: 4
CC
Do not go here. There are better locations anywhere. This is the most incompetent staff, they never have equipment working, they’re always out of stuff, they shut down early because they’re lazy. Do not waste your time, you’re better off driving 20 minutes up the road, or going to a completely different product.
Mike Healy
Do not come to this DQ if you will arrive 30 mins before they close. We waited in line from 8:40-8:58pm. At the speaker we were told our order would be taken at the window. When we reached the window the young lady said they were not taking any more orders after 8:50pm and that was the rules. Not posted in the Drive Thru at all. If this is your policy please post a sign in the drive thru entrance that you will not take orders 15 to 30 minutes prior to closing. We wasted 20 minutes because your staff lied to us at the speaker. Most days this DQ performs well and we've had no or minor issues with our orders.
Went to DQ at 7:40 at night hours say open till 9 but yet CLOSED. RIDICULOUSDONT KNOW HOW YOU CAN OPERATE A BUSINESS LIKE THAT.
Atmosphere: 1
Food: 1
Service: 1
Everytime I try to come here something is broken, they aren't open or some other ridiculous excuse. I came through the drive through to see if they were open, and waited 15 mins in the drive through because the ice cream machine was down. Instead of telling me while I sat there. When she finally told me, I asked for my money back because I had waited too long, she said there is not a manger there to open the drawer to give me my money back and to come back tomorrow, seriously?? I didn't even want the ice cream that was running through the machine especially if there was something wrong with it, now I have to come back tomorrow. Just go to the one in town if you want DQ, this one is a joke.
Few tables with folks inside at 7pm, but doors are locked and a sign posted says the lobby closes at 5pm. Very disappointing.
Waited 5 minutes for someone to take my order and never did even when I pulled up to the window.
Atmosphere: 1
Food: 1
Service: 1
Menu light is out, not the fist time staff has been belligerent and rude. I know kids will be kids, but where is management? Do
Atmosphere: 1
Food: 1
Service: 1
I’m not sure I’ve ever left or written a review regarding a restaurant, but the quality of product and overall service at my local DQ has just been so bad for so long, I feel it is necessary to report. First, I believe my total was around $12.27, that’s from reviewing my bank statement - unfortunately I don’t have a receipt to reference since I wasn’t offered one. But that’s minor compared to the rest of the experience.I ordered 2 blizzards and a milkshake. I’m not sure if the “flip upside down or get a free blizzard” thing is still alive but the DQ at the end of Racetrack Road (Meadows Park Place) has literally never done that and hand you the spoons separately. And I do understand why, tonight if they attempted to flip either blizzard at the window it surely would have all dumped to the ground since it was pure liquid. Each were literally melted upon receipt, not ice cream, not even a milkshake and most certainly not a blizzard. I would never ask for a free blizzard if someone forgot to flip it, stuff happens, but the fact that the ice cream was melted down to almost liquid form is just unbelievable and inexcusable. Maybe the flip should be required for no other reason than to prove you actually have ice cream in the cup. Couple this with the fact that the melting of the blizzards was flowing down the side of the cups they came in and as the DQ member handed me the blizzards they liquified ice cream went everywhere. All over their hands, mine and of course the cup holders I set them in my truck. You’d think they would ask if I’d like a napkin (since apparently they aren’t standard anymore), but no, I had to request them to help clean everything up. I also ordered a milkshake and as you might guess, it was essentially milk since it also melted completely. At least that had a lid to contain it I suppose.Just overall a horrible experience. We couldn’t even enjoy the ice cream. It’s supposed to be a treat but instead it’s a sloppy mess that taste like candied milk. Again, this isn’t normal for me to complain and I still drove away instead of ruining some workers night, but this isn’t the first time with my local DQ. The service is always terrible, never to standard if there is one and the overall product simply sucks. I have another DQ that is much older and about 15 miles (E Wylie Ave) away. It is substantially a better product, service and experience, so I have a direct comparison. They also have friendly staff, unlike this DQ which can’t even make up for the experience with the people that work there.Oh and it’s late September in Pennsylvania. Evening temperatures are in the 60s so I wouldn’t even expect ice cream to melt on the drive, let alone as it is handed to you.I hope something can be done to change this DQs standard. I don’t know if it’s ownership, management or lack of oversight but man, it’s awful and has been for awhile.0 stars isn’t an option but should be.
Atmosphere: 1
Food: 1
Service: 1
If you are going to DQ looking for Ice Cream, go somewhere else. This is the only DQ I've ever been too that Regularly runs out vanilla or chocolate ice cream. I feel bad for the employees as they have to keep saying this even when there's a line wrapped around the building. People wait a half hour only to find out they don't even have ice cream. Whoever is responsible for ordering supplies for this store is failing miserably. Corporate should do an Undercover Boss op at this location.
This store sucks. Save yourself the aggravation and drive to McMurray or Wylie Ave locations.
Really no atmosphere because the store itself is closed, but the drive-thru behind the building is open. The prices were quite reasonable.
Atmosphere: 4
Food: 4
Service: 4
Stopped taking orders before 9 after we had been sitting in line for twenty minutes. They even took the order of the people in front of us.
Service: 1
Restaurantji Recommends
I've consistently experienced issues at this location for years now. They are always closed earlier than what is on Google or the DQ website. Most recently, I was in line a half hour before close and when I finally reached the front of the line, they said they are done taking orders after I spent a full 30 minutes waiting in line. When I mentioned that I was here well before close, the girl's response was "Well I don't know what to tell you." I couldn't help but respond and mention that she could've been nicer and handled the situation better by letting those in line know earlier.I know this is not the owner's fault, but this location consistently provides a negative experience. I will take the extra time to drive to another location from now on.
Went through drive through - one blizzard and one peanut buster parfait- no lids - half melted - dripped all over my car. Adult supervision badly needed at this location. Never again.
This DQ does wonderful with their food. Always made to order it seems and the workers are normally pretty well on top of things. Place is a bit small and limited seating however if you're just wanting a quick bite or cone etc. It's worth the stop. Just wish it was easier to get in and out of the parking area since it's also a gas station and Dukin Donuts and no drive through for the DQ
Atmosphere: 4
Food: 5
Service: 4
Do not go here. There are better locations anywhere. This is the most incompetent staff, they never have equipment working, they’re always out of stuff, they shut down early because they’re lazy. Do not waste your time, you’re better off driving 20 minutes up the road, or going to a completely different product.
Do not come to this DQ if you will arrive 30 mins before they close. We waited in line from 8:40-8:58pm. At the speaker we were told our order would be taken at the window. When we reached the window the young lady said they were not taking any more orders after 8:50pm and that was the rules. Not posted in the Drive Thru at all. If this is your policy please post a sign in the drive thru entrance that you will not take orders 15 to 30 minutes prior to closing. We wasted 20 minutes because your staff lied to us at the speaker. Most days this DQ performs well and we've had no or minor issues with our orders.
Atmosphere: 3
Food: 4
Service: 2