The manager, Kevin,at the Panera Bread location in Warerfront was exceptional: friendly, understanding, apologetic and very helpful. I went to Panera Sunday to grab my usual sandwich and long story short, there were some issues and I wasn't able to immediately go back to have them addressed, but came in several days later spoke with Kevin, manager on shify that day and with absolutely no hesitation or questions immediately apologized and was willing to do anything he could to make up for the mistake a few days prior. I really appreciated his professionalism, understanding and generosity. Definitely will choose this location before any others. Thank you!
Atmosphere: 4
Food: 5
Service: 5
C Clay
App order On point as scheduled always.
shari smith
A wonderful treat!
Atmosphere: 4
Food: 5
Service: 3
Aviana Hindman
Foods always good. Can order by yourself fast or wait in line to order.
Atmosphere: 4
Food: 4
Service: 4
Courtney Dekker
Absolutely the best staff around! Thank you again!!!
Atmosphere: 5
Food: 5
Service: 5
Jon J
Panera
Atmosphere: 3
Food: 3
Service: 3
donna belloma
The staff could have been more welcoming. Atmosphere just didn't seem To my liking
Atmosphere: 3
Food: 4
Service: 3
Vanessa Duff
I received the wrong sandwich and didn't realize it until I was home. I called and was asked if I could bring it back. I stated no because I was across town. The person did apologize but didn't ask if they could compensate me. Smh!!!
Atmosphere: 5
Food: 1
Service: 2
Chanler Taylor
Foods good
Atmosphere: 5
Food: 5
Service: 5
John J Rambo
Terrible experience from start to finish. 10am on a Sunday and out of almost 1/2 of everything. The workers were extremely unorganized and unprofessional. The restaurant was downright filthy from the tables to the floor. Not only did they get our order wrong but they also did with the customers all around us.
Horrible experience start to finish. NO bagels. no...chips?? Messed up order, very long wait...horrible...manager needs to get this place together
Food: 3
Service: 1
Sapphire Serrano
One of the workers didn’t have on gloves I didn’t appreciate that at all it’s unsanitary and disgusting to touch food that humans have to eat without any gloves please use gloves !!!!
Atmosphere: 1
Service: 1
Shricharan Baskaran
The place is so unprofessional and employees are so ignorant and rude. They had forgotten to add chicken to my green goddess chicken salad, and when I went ahead and asked for the same, they just added chicken and bacon directly to my salad, instead of remaking it, and offered a sandwich for the trouble. We waited for over half hour and went and asked them for the order, for which they mockingly replied that the 'sandwich fell on the floor'. We went and complained to the manager, who was totally unhelpful and did not take any accountability for the employee's behavior. Never expected this kind of a treatment at a reputed restaurant.
Atmosphere: 1
Food: 1
Service: 1
Shirley
Robert the Manager is amazing. Took it on his own to personally correct a huge mistake by DoorDash. The food came promptly and was amazing. I can’t thank Robert enough. I would highly recommend Panera at West Homestead for their amazing customer service and great food.
The manager, Kevin,at the Panera Bread location in Warerfront was exceptional: friendly, understanding, apologetic and very helpful. I went to Panera Sunday to grab my usual sandwich and long story short, there were some issues and I wasn't able to immediately go back to have them addressed, but came in several days later spoke with Kevin, manager on shify that day and with absolutely no hesitation or questions immediately apologized and was willing to do anything he could to make up for the mistake a few days prior. I really appreciated his professionalism, understanding and generosity. Definitely will choose this location before any others. Thank you!
Atmosphere: 4
Food: 5
Service: 5
App order On point as scheduled always.
A wonderful treat!
Atmosphere: 4
Food: 5
Service: 3
Foods always good. Can order by yourself fast or wait in line to order.
Atmosphere: 4
Food: 4
Service: 4
Absolutely the best staff around! Thank you again!!!
Atmosphere: 5
Food: 5
Service: 5
Panera
Atmosphere: 3
Food: 3
Service: 3
The staff could have been more welcoming. Atmosphere just didn't seem
To my liking
Atmosphere: 3
Food: 4
Service: 3
I received the wrong sandwich and didn't realize it until I was home. I called and was asked if I could bring it back. I stated no because I was across town. The person did apologize but didn't ask if they could compensate me. Smh!!!
Atmosphere: 5
Food: 1
Service: 2
Foods good
Atmosphere: 5
Food: 5
Service: 5
Terrible experience from start to finish. 10am on a Sunday and out of almost 1/2 of everything. The workers were extremely unorganized and unprofessional. The restaurant was downright filthy from the tables to the floor. Not only did they get our order wrong but they also did with the customers all around us.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It was alright
Atmosphere: 4
Food: 3
Service: 3
Horrible experience start to finish. NO bagels. no...chips?? Messed up order, very long wait...horrible...manager needs to get this place together
Food: 3
Service: 1
One of the workers didn’t have on gloves I didn’t appreciate that at all it’s unsanitary and disgusting to touch food that humans have to eat without any gloves please use gloves !!!!
Atmosphere: 1
Service: 1
The place is so unprofessional and employees are so ignorant and rude. They had forgotten to add chicken to my green goddess chicken salad, and when I went ahead and asked for the same, they just added chicken and bacon directly to my salad, instead of remaking it, and offered a sandwich for the trouble. We waited for over half hour and went and asked them for the order, for which they mockingly replied that the 'sandwich fell on the floor'. We went and complained to the manager, who was totally unhelpful and did not take any accountability for the employee's behavior. Never expected this kind of a treatment at a reputed restaurant.
Atmosphere: 1
Food: 1
Service: 1
Robert the Manager is amazing.
Took it on his own to personally correct a huge mistake by DoorDash. The food came promptly and was amazing. I can’t thank Robert enough. I would highly recommend Panera at West Homestead for their amazing customer service and great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Bread, Broccoli Cheddar Soup, Toasted Italiano, Variety of Panera Sandwiches
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