Applebee's Grill + Bar
253 Wilkes Barre Township Blvd, Wilkes-Barre
(570) 822-3100
Recent Reviews
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The food was cool, the forgot the forks, napkins and the water. It was my first time, not coming back
Atmosphere: 4
Food: 1
Service: 1
Corrine was our server today. There were 4 of us. She was great, got the food correct, and entertained our octogenarian parents. A gem. Will ask for her next time.
Atmosphere: 5
Food: 5
Service: 5
Tried calling several times someone picks up like they’re stupid and doesn’t say anything on the phone. I can literally hear them talking in the background…. Horrible customer service also found a hair in my food while I was eating disgusting
Atmosphere: 1
Food: 1
Service: 1
Shelby was our waitress….she was awesome!! So friendly and she was very attentive!
Atmosphere: 5
Food: 5
Service: 5
Food and service was fantastic
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bourbon Street Steak, Baby Back Ribs Half Rack, Fiesta Lime Chicken, Chicken Wonton Tacos, Burger and Fries, Quesadilla Burger, Mozzarella Sticks
Michael D. was very kind and attentive to us! And the food was delicious. Everything came out in a timely manner, I have no complaints.
Atmosphere: 5
Food: 5
Service: 5
Car side to go while on vacation. Food was great and the girl that brought it out was very sweet.
Atmosphere: 5
Food: 5
Service: 5
Food was terrible service was even worse
Atmosphere: 2
Food: 1
Service: 1
Food was very good! Loved it!
Service was subpar!
Many open tables in dining room. Waited 10 minutes to be served.
Wife was served cold coffee. Had to ask for another.
Food was served by someone other than waitress who took order. No silverware was on the table. After waiting five minutes for someone. I started looking in the service stations for my own silverware. I found it, and the staff just watched me help myself.
Only then did server show while I was attempting eat my food while it was still warm.
Ordered a featured margarita, horrible. Left most on the table.
When I was wrapping it up. I overheard another patron, tell staff they were leaving because they were waiting too long. Staff said sorry have a nice day. Not even an attempt to resolve the issue.
When it came time to pay, I paid for everything. I was leaving a $1 tip. I also tried to use the table top kiosk to leave my feedback. Then the floor manager came out. I ran out of room to express my complaints on the table to kiosk. 10 questions later I told the floor manager I give up and told my tale. I was repeatedly asked if there was any comps that can be given. I refused then and I will still refuse. Again I ate the food, I enjoyed it.
I typically tip in excess of 20% , people have bad days. I still feel like a jerk for not tipping wait staff.
I felt neglected, so did my wife. This incident makes only the second time in my life that I left a poor tip. I honestly feel like it was .99 cents more than I should have left on a $60 bill.
Hopefully this criticism will be received and corrected.
Atmosphere: 4
Food: 5
Service: 1
Great meal for a large group, all meals and appetizers were shareable and delicious! Can't go wrong here, especially for the low price!
Drinks were superb as well!
Friendly staff took care of our needs quickly, we needed to eat and run to a show!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Waiting for order to long
Atmosphere: 1
Food: 2
Service: 1
My brother and I went to Applebee's for dinner Thursday June 19, 2005. And our waiter DeShaune was phenomenal, very knowledgeable about menu, and the manager Troy did a excellent job , came over was very pleasant and helpful. 4 Stars and the riblets very very good!
Really bad. Waitress was super nice, but had too many tables and spreadout. The spinach artichoke dip was good. Everything else, terrible. Food took about 45 min at 3 pm on a Thursday. Shrimp platter, mushy, upcharged 2.50 for 8 waffle fries that were undercooked. Ordered mac and cheese without bacon, waitress put it in like that, kitchen failed to tell her it's also in the sauce..got another with diff sauce that was separation of cheese and butter, AND charged 4.50 for that instead of the same 2.50 as an upcharge. Other person got a burger, she said it was ok but the fries were like they'd been under a heat lamp -dry, lukewarm and awful.
Atmosphere: 2
Food: 1
Service: 3
If you are Spanish, do not go here. They are all very racist and will make you wait a long time to ever give you a menu and I won't doubt that they will spit in your food. They sure hired the wrong people at this location
Atmosphere: 1
Food: 1
Service: 1
WORSE EXPERIENCE I EVER HAD.
I visited this location today along with my wife and my two sons for our first time coming to eat in applebee's. When we entered, we were not greeted by anyone. A few minutes later, a man who looked at us up and down came, and without saying a word, he left to the table that I asked for. I asked for a table by the window, and once we sat down, another server came and closed the window, preventing us from looking outside, which is the point of any table that's by the window. she closed the window by going through our table and not saying one word. After that, we waited 15 more minutes, and no one came to even say hello to us. we decided to walk out and go to a different applebee's and end up having a great experience. Note: we were the only Spanish at the restaurant, and we were SHOCKED by the humiliation we received here. The workers were very racist, by the look in their eyes we felt we were unwanted here. No one should be treated the way we were treated here. I am looking to take legal actions for this.
WORSE EXPERIENCE I EVER HAD IN MY LIFE.
Atmosphere: 1
Food: 1
Service: 1
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