Why did I wait about 1 hour for my mini pretzel dogs. Aunties Anne’s more like Aunties Scams!
Randy Willauer
Can't make a smoothie 30 minutes before closing???
J.R. SMOOTHE
Absolutely love the almond pretzel with cheese dip or the icing dip. Pretty busy inside the laurel mall AND in the Wilkes barre mall but decent service and good quality
Top quality service and excellent prices and products.
Atmosphere: 5
Food: 5
Service: 5
Fred Ex
Absolutely phenomenal. I got amazing service and the food was outstandingly fresh.I can’t remember the cashier's name, but the one with split-dyed hair.I tried the new confetti nuggets and a Twigs and berry smoothie, and I was pleasantly surprised at how good it was. I’m very confused about the negative reviews, definitely will be coming back!
Atmosphere: 5
Food: 5
Service: 5
Harry Orlandini
This place is a complete failure on the part of management. No bad teams, only bad leaders.
Matt Gregorowicz
They should’ve never closed the one down by JCPenney, it was faster. This one is much slower.
Julia “Jules” Matz
Such sweet employees, treated me with nothing but respect and kindness.
Julia Matz
Such sweet employees, treated me with nothing but respect and kindness.
Anthony Burke
I am making the public aware that if you have a food allergy to berries or any kind of fruit do not go to this place for a smoothie. My wife is allergic to strawberries. When I ask after buying a smoothie for her about them not to mix anything strawberries the manager told me she don't recommend their smoothies, because she has a berry allergy and this place cross contaminates. After asking if their is another way to make the smoothie they said no. The manager there was very unprofessional, they don't even have signs up warning possible cross contamination. The owner call me and said they are following all guidelines, but apparently your not because not informing someone that cross contaminating is happening can end up causing someone with an allergy either to get sick or worse DIE!!!. The owner littler told me he can find anyway to fix this, REALLY? ITS CALLED DON'T HAVE BERRIES NEXT TO NON BARRIES PROBLEM SOLVED. That way cross contamination does not happen. Its funny how this owner doesn't want to find a way to keep things like this from happening, but instead tells me he is following all the guidelines. Bet if a health inspector should you wouldn't be saying there's nothing you can do to prevent that.
I am making the public aware that if you have a food allergy to berries or any kind of fruit do not go to this place for a smoothie. My wife is allergic to strawberries. When I ask after buying a smoothie for her about them not to mix anything strawberries the manager told me she don't recommend their smoothies, because she has a berry allergy and this place cross contaminates. After asking if their is another way to make the smoothie they said no. The manager there was very unprofessional, they don't even have signs up warning possible cross contamination. The owner call me and said they are following all guidelines, but apparently your not because not informing someone that cross contaminating is happening can end up causing someone with an allergy either to get sick or worse DIE!!!. The owner littler told me he can find anyway to fix this, REALLY? ITS CALLED DON'T HAVE BERRIES NEXT TO NON BARRIES PROBLEM SOLVED. That way cross contamination does not happen. Its funny how this owner doesn't want to find a way to keep things like this from happening, but instead tells me he is following all the guidelines. Bet if a health inspector should you wouldn't be saying there's nothing you can do to prevent that.
Natalie Livanos
This was by far the worst experience I've ever seen. We waited 30 minutes for three pretzels. There were 6 staff and a line wrapping around the food court. 2 people were working. People left the line because they were frustrated and we were ready to ask our money back.The one woman, who I'm assuming is the manager, decided it would be a good idea to yell at her staff for 15 minutes and not do anything else to help with how busy it was. Immediately before that, she was going on about how she paid her car and her college with her paycheck there. So not only was she completely unprofessional, but she took down the team morale, and did absolutely nothing to alleviate how busy it was.Unacceptable service. I won't be back.
Why did I wait about 1 hour for my mini pretzel dogs. Aunties Anne’s more like Aunties Scams!
Can't make a smoothie 30 minutes before closing???
Absolutely love the almond pretzel with cheese dip or the icing dip. Pretty busy inside the laurel mall AND in the Wilkes barre mall but decent service and good quality
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket, Sweet Almond Pretzel, Original Pretzel Nuggets, Cinnamon Sugar Pretzel, Original Pretzel Nuggets Bucket, Cinnamon Sugar Pretzel Nuggets
Top quality service and excellent prices and products.
Atmosphere: 5
Food: 5
Service: 5
Absolutely phenomenal. I got amazing service and the food was outstandingly fresh.I can’t remember the cashier's name, but the one with split-dyed hair.I tried the new confetti nuggets and a Twigs and berry smoothie, and I was pleasantly surprised at how good it was. I’m very confused about the negative reviews, definitely will be coming back!
Atmosphere: 5
Food: 5
Service: 5
This place is a complete failure on the part of management. No bad teams, only bad leaders.
They should’ve never closed the one down by JCPenney, it was faster. This one is much slower.
Such sweet employees, treated me with nothing but respect and kindness.
Such sweet employees, treated me with nothing but respect and kindness.
I am making the public aware that if you have a food allergy to berries or any kind of fruit do not go to this place for a smoothie. My wife is allergic to strawberries. When I ask after buying a smoothie for her about them not to mix anything strawberries the manager told me she don't recommend their smoothies, because she has a berry allergy and this place cross contaminates. After asking if their is another way to make the smoothie they said no. The manager there was very unprofessional, they don't even have signs up warning possible cross contamination. The owner call me and said they are following all guidelines, but apparently your not because not informing someone that cross contaminating is happening can end up causing someone with an allergy either to get sick or worse DIE!!!. The owner littler told me he can find anyway to fix this, REALLY? ITS CALLED DON'T HAVE BERRIES NEXT TO NON BARRIES PROBLEM SOLVED. That way cross contamination does not happen. Its funny how this owner doesn't want to find a way to keep things like this from happening, but instead tells me he is following all the guidelines. Bet if a health inspector should you wouldn't be saying there's nothing you can do to prevent that.
Restaurantji Recommends
I am making the public aware that if you have a food allergy to berries or any kind of fruit do not go to this place for a smoothie. My wife is allergic to strawberries. When I ask after buying a smoothie for her about them not to mix anything strawberries the manager told me she don't recommend their smoothies, because she has a berry allergy and this place cross contaminates. After asking if their is another way to make the smoothie they said no. The manager there was very unprofessional, they don't even have signs up warning possible cross contamination. The owner call me and said they are following all guidelines, but apparently your not because not informing someone that cross contaminating is happening can end up causing someone with an allergy either to get sick or worse DIE!!!. The owner littler told me he can find anyway to fix this, REALLY? ITS CALLED DON'T HAVE BERRIES NEXT TO NON BARRIES PROBLEM SOLVED. That way cross contamination does not happen. Its funny how this owner doesn't want to find a way to keep things like this from happening, but instead tells me he is following all the guidelines. Bet if a health inspector should you wouldn't be saying there's nothing you can do to prevent that.
This was by far the worst experience I've ever seen. We waited 30 minutes for three pretzels. There were 6 staff and a line wrapping around the food court. 2 people were working. People left the line because they were frustrated and we were ready to ask our money back.The one woman, who I'm assuming is the manager, decided it would be a good idea to yell at her staff for 15 minutes and not do anything else to help with how busy it was. Immediately before that, she was going on about how she paid her car and her college with her paycheck there. So not only was she completely unprofessional, but she took down the team morale, and did absolutely nothing to alleviate how busy it was.Unacceptable service. I won't be back.
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