Malacari's Ice Cream

Very disappointed – poor communication and messy experience

I was really looking forward to enjoying a treat with my kids, but our visit was frustrating from start to finish.

I ordered a large milkshake, and then one of my kids ordered another. The worker asked us to hold on and came back saying they didn’t have enough milk to make both shakes. So my child changed her order to regular ice cream in a dish. My other child ordered a cone, and I immediately asked for a spoon and a dish just in case.

When their cone was handed over, the ice cream already seemed too soft and was melting way too fast. As soon as they turned around, the entire scoop tipped and fell — getting all over their sweatshirt and sleeve. The worker gave us a larger cup, but we were left trying to clean up the mess.

After waiting for a while, I finally asked about my milkshake, only to be told they didn’t have enough milk to make any shakes at all. I was frustrated that this wasn’t communicated clearly in the beginning, and I ended up leaving without anything for myself.

There were only two employees working, and it seemed like no one had planned ahead to make sure they had what they needed for the day. No one offered a real apology or solution either.

Overall, it was a disappointing and avoidable experience. I hope they improve communication, preparation, and product quality for future customers.

One of the only places I know that has cotton candy milkshakes

Prices are great, love the meats and Produce, wish I could shop on line...

best grocery store in NEPA. great produce variety and meats are truly the best prices. chicken is cheaper than restaurant depot.

The service is great , ice is amazing never fails and they are so nice I go every summer with friends and family and we always have a great time never have a problem 100% recommend if you are traveling or just in general. ❤️❤️❤️😊😊😁😁

Their prices and freshness of everything from fruit to meat Will be back soon for my next order

Best ice cream in the area. Quality, value and size cannot be beat. Unique flavors. Try them all!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Maple Walnut, Edible Cookie Dough, Strawberry Cheesecake, Chocolate Walnut, Soft Ice Cream, S'Mores Sundae

Darn good soft-serve ice cream!

Atmosphere: 5

Food: 5

Service: 5

Excellent icecresm and Sunday's.
One of my favorites hard and soft serve.

Atmosphere: 5

Food: 5

Service: 5

The window girl needs to learn how to communicate with the customers. When asking a question please speak clearly. I didn’t get the sprinkles I asked for

Food: 3

Service: 2

The ice cream was very good, but the soft ice cream was melting. Need some new tables.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Hard Ice Cream, Soft Ice Cream

Every time we go up that way we stopped in the ice cream is more than I can handle oh wow it's good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry Cheesecake, Soft Ice Cream, S'Mores Sundae

Normally cheap and good don't go together. The ice cream is great and it's cheap.

Atmosphere: 5

Food: 5

Service: 5

Quick service and tasty ice cream. They have a lot of flavors too

Atmosphere: 5

Food: 5

Service: 5

I love this spot

Atmosphere: 5

Food: 5

Service: 5