They are always out of everything ESPECIALLY there breakfast sandwhiches. Call and Ask if they have the stuff you want before coming. And they randomly close too.
Atmosphere: 1
Food: 4
Service: 1
Suzanna Calev
I used to frequent this Starbucks over the years but I won't do it anymore. One reason is that they are considered the least prioritized Starbucks in Wilkes-Barre so they run out of their items quickly and get restocks so slowly during the semesters when the students come back so they're constantly out of their drinks and sandwiches. Another reason is the fact that their staff seem incredibly burned out. I'm not sure if it's because they hire students who attend Wilkes or what the reason is, but their staff are not as friendly as they used to be. And then the last straw was what happened to me this week: Yesterday I purchased my usual Venti iced drink and a sandwich, and they charged me before checking to see if they have the ingredients in stock. They ran out of one of their key ingredients, chai, and I asked for some of their other non-coffee drinks, and they ran out of those ingredients as well. I finally asked if I could get a bottle of water, and they said sure no problem, but did not bother to tell me there is a significant price difference between a bottle of water and their Venti drinks. I didn't realize this until later when I checked online what their prices are--an ethical employee would have given me a refund for the price difference when I asked for the bottle of water, knowing that there is a difference in prices. So I come back today, they are still out of chai, and I asked if they could subtract the price difference from yesterday from the sandwich I ordered today and they said they couldn't do that. So they basically consider a really old fashioned system of bartering when they are out of stock for their drinks as a reasonable substitute when there are significant price differences between their drinks. Bottom line: don't bother coming here--there's another Starbucks in Wilkes Barre Township Marketplace that accepts the Starbucks app (ie you can receive award points for your purchases vs here you can't even use the app, period), gets restocked more frequently so you know they'll have your items, and they have friendlier and more ethical employees there.
Atmosphere: 4
Food: 4
Service: 1
Carol Lynn Kopiak
It is open to the public. I love this location. The manager Lisa went above and beyond for me. Please recognize her for a job well done. I am a manager myself so I know good customer service. 5 Stars LISA!
Atmosphere: 5
Food: 5
Service: 5
MattHaslam Productions
Not open to the public. Apparently only college kids with a pass have money and want coffee nowadays.
Parking: Plenty of expensive parking but their doors are locked from the public as they only cater to people spending $50K a semester on college. So very expensive coffee if you ask me.
Kid-friendliness: They literally only serve children here. No one else is welcome to get a coffee as their doors are locked to everyone but children, not even their parents are welcome.
Atmosphere: 1
Food: 1
Service: 1
Keila Hernández Escalante
I tried a new drink, Sky... Something. It was okay. The customer service -10 From a female employee male employee 9/10
Atmosphere: 3
Food: 5
Service: 1
brian Vick
OMG fix your parking lot
jen .gordon
love you starbucks! great staff... very friendly, great atmosphere!! ❤️
Atmosphere: 5
Food: 5
Service: 5
Candice Reynolds
What kind of coffee place isn't open on the weekend especially at a university when there is an event going on in the same exact building
Eric T
Good drinks, great staff, clean, and good seating area
Rebecca Schneider
I absolutely love this Starbucks! The place is always adequately staffed, warm and welcoming!
Kid-friendliness: The staff is always very welcoming to me and my infant.
I was in there, I was getting my covid shot n its was in Wilkes College gym!
Spooky
Big fan of this Starbucks. It's right on campus so I go pretty regularly. The workers are nice and service is quick. The menu isn't as expansive as a full Starbucks but hey what can you do.
Spooky Moss
Big fan of this Starbucks. It's right on campus so I go pretty regularly. The workers are nice and service is quick. The menu isn't as expansive as a full Starbucks but hey what can you do.
They are always out of everything ESPECIALLY there breakfast sandwhiches. Call and Ask if they have the stuff you want before coming. And they randomly close too.
Atmosphere: 1
Food: 4
Service: 1
I used to frequent this Starbucks over the years but I won't do it anymore. One reason is that they are considered the least prioritized Starbucks in Wilkes-Barre so they run out of their items quickly and get restocks so slowly during the semesters when the students come back so they're constantly out of their drinks and sandwiches. Another reason is the fact that their staff seem incredibly burned out. I'm not sure if it's because they hire students who attend Wilkes or what the reason is, but their staff are not as friendly as they used to be. And then the last straw was what happened to me this week: Yesterday I purchased my usual Venti iced drink and a sandwich, and they charged me before checking to see if they have the ingredients in stock. They ran out of one of their key ingredients, chai, and I asked for some of their other non-coffee drinks, and they ran out of those ingredients as well. I finally asked if I could get a bottle of water, and they said sure no problem, but did not bother to tell me there is a significant price difference between a bottle of water and their Venti drinks. I didn't realize this until later when I checked online what their prices are--an ethical employee would have given me a refund for the price difference when I asked for the bottle of water, knowing that there is a difference in prices. So I come back today, they are still out of chai, and I asked if they could subtract the price difference from yesterday from the sandwich I ordered today and they said they couldn't do that. So they basically consider a really old fashioned system of bartering when they are out of stock for their drinks as a reasonable substitute when there are significant price differences between their drinks.
Bottom line: don't bother coming here--there's another Starbucks in Wilkes Barre Township Marketplace that accepts the Starbucks app (ie you can receive award points for your purchases vs here you can't even use the app, period), gets restocked more frequently so you know they'll have your items, and they have friendlier and more ethical employees there.
Atmosphere: 4
Food: 4
Service: 1
It is open to the public. I love this location. The manager Lisa went above and beyond for me. Please recognize her for a job well done. I am a manager myself so I know good customer service. 5 Stars LISA!
Atmosphere: 5
Food: 5
Service: 5
Not open to the public. Apparently only college kids with a pass have money and want coffee nowadays.
Parking: Plenty of expensive parking but their doors are locked from the public as they only cater to people spending $50K a semester on college. So very expensive coffee if you ask me.
Kid-friendliness: They literally only serve children here. No one else is welcome to get a coffee as their doors are locked to everyone but children, not even their parents are welcome.
Atmosphere: 1
Food: 1
Service: 1
I tried a new drink, Sky... Something. It was okay. The customer service -10 From a female employee male employee 9/10
Atmosphere: 3
Food: 5
Service: 1
OMG fix your parking lot
love you starbucks! great staff... very friendly, great atmosphere!! ❤️
Atmosphere: 5
Food: 5
Service: 5
What kind of coffee place isn't open on the weekend especially at a university when there is an event going on in the same exact building
Good drinks, great staff, clean, and good seating area
I absolutely love this Starbucks! The place is always adequately staffed, warm and welcoming!
Kid-friendliness: The staff is always very welcoming to me and my infant.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I was in there, I was getting my covid shot n its was in Wilkes College gym!
Big fan of this Starbucks. It's right on campus so I go pretty regularly. The workers are nice and service is quick. The menu isn't as expansive as a full Starbucks but hey what can you do.
Big fan of this Starbucks. It's right on campus so I go pretty regularly. The workers are nice and service is quick. The menu isn't as expansive as a full Starbucks but hey what can you do.
Great Staff And As Usual, Best Coffee! ☕️
Wasn't at Starbucks
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