i ordered a bread bowl onion soup and basically didn't get the bread bowl . I called up the resteraunt explained this and gave the manager the order number and told her what was missing and basically she danced around the whole thing said " oh so you missed the bread bowl" oh you didn't select it you selected chips :/ urm first of all I.ordered the onion soup bread roll and second of all I had chips on the side as a SIDE. on the bottom of my receipt it states " Accuracy Matters. if your order is not right , please let a manager know. I did just that and she danced around the whole thing and in the end instead of making it right she made it worse by not doing her job!
pam meza
Lots of variety, with mix and match options ❤️ Consistent quality. My favorite is the soup in a bread bowl-very hearty and filling. There are also many tempting bakery treats to choose from-bagels, muffins, pastries, cookies, and more! For the health conscious, smoothies and creative salads are available 🙂 Reasonable pricing for what you get.
Atmosphere: 5
Food: 5
Service: 5
Jaasch
Man, did this place go downhill. I've heard they don't bake any breads or baked goods in-house anymore and I'd believe it if confirmed true. Their portions are significantly smaller, their prices are more than significantly higher and it's just not the same company it was ten+ years ago. I don't think I could ever justify patronizing a Panera ever again just based on how much they're charging for such low quality food you can easily make at home.
Atmosphere: 3
Food: 2
Service: 3
Blake Jurglewicz
They give you a hard time if you're in there for a while/working for periods of time. Never heard of a coffee place with free wifi that does this
Elias Null
Worst Panera experience ever with horrible customer service. Average food as most locations.
Atmosphere: 2
Food: 4
Service: 1
Shawna Karrasch
This Panera is a poor one. The manager is always sprawled out at a table near the door like it’s her office and she frequently has loud conversations with employees.
On multiple occasions we’ve heard her either berating an employee or talking badly about one employee to another. It’s extremely unprofessional and the staff follow their leader. There are some that are ok and some that are super rude.
After multiple visits here, we’re finally fed enough to leave a bad review. When my husband asked for his cup so he could get his drink, the server said no, I have no record of your drink order. He nicely assured her he just placed one. And she snapped back that he was several orders away so “no”. Other customer who overheard the conversation remarked how rude it was.
There have been other times the people serving food have been extremely discourteous. We are not the kind of people to leave a poor review but enough is enough.
Atmosphere: 2
Food: 4
Service: 1
Alonzo Rice
Lisa the General Manager took my family’s order and she had the worst attitude. Worst experience here.
Atmosphere: 1
Food: 1
Service: 1
Lindsay Mulder
Did an online order and after waiting 20 minutes after the time I had the pick up set for I finally asked why my order wasn’t ready yet and they simply said that they didn’t have the bread bowls for my order. They also said it was going to take a long time to bake up some fresh ones but didn’t give us any option other than giving us a bunch of French bread to make up for it. There was no apology and no offer of money back or extra food given. To top it all off two of the soups we ordered were cold after all of that. They also told us that it had been a really bad day. Sorry about that but it’s not really my problem!
Atmosphere: 2
Food: 2
Service: 1
Azlynn Heverly
Took 30 minutes for my food to be ready
Service: 1
Janice Todd
My favorite autumn soup is back, Autumn Squash Soup. It is the ultimate in comfort food . You can have it with bread, chips, or an apple .
Went through drive thru for a bowl of soup. Took 25 minutes in line with 2 cars in front of me. Must be understaffed. Took way too long.
Food: 4
Service: 1
Matthew Barth
The location is a Panera Bread located in the desolate graveway of industry past. You can get to the highways via the three roundabouts spanning Williamsport proper from east to west. You can also escape the city heading north to south in this triumph of civilization manifest.
Atmosphere: 5
Food: 5
Service: 5
relene miller
Good but pricey....
Atmosphere: 3
Food: 4
Service: 4
Ed Cyran
The breakfast was excellent.
Atmosphere: 5
Food: 5
Service: 5
Ryuka Natsume
Really wish they would check for quality control and missing items for deliveries. Special order food not having the extra toppings that were paid for and sandwiches missing.
i ordered a bread bowl onion soup and basically didn't get the bread bowl . I called up the resteraunt explained this and gave the manager the order number and told her what was missing and basically she danced around the whole thing said " oh so you missed the bread bowl" oh you didn't select it you selected chips :/ urm first of all I.ordered the onion soup bread roll and second of all I had chips on the side as a SIDE. on the bottom of my receipt it states " Accuracy Matters. if your order is not right , please let a manager know. I did just that and she danced around the whole thing and in the end instead of making it right she made it worse by not doing her job!
Lots of variety, with mix and match options ❤️ Consistent quality. My favorite is the soup in a bread bowl-very hearty and filling. There are also many tempting bakery treats to choose from-bagels, muffins, pastries, cookies, and more! For the health conscious, smoothies and creative salads are available 🙂 Reasonable pricing for what you get.
Atmosphere: 5
Food: 5
Service: 5
Man, did this place go downhill. I've heard they don't bake any breads or baked goods in-house anymore and I'd believe it if confirmed true. Their portions are significantly smaller, their prices are more than significantly higher and it's just not the same company it was ten+ years ago. I don't think I could ever justify patronizing a Panera ever again just based on how much they're charging for such low quality food you can easily make at home.
Atmosphere: 3
Food: 2
Service: 3
They give you a hard time if you're in there for a while/working for periods of time. Never heard of a coffee place with free wifi that does this
Worst Panera experience ever with horrible customer service. Average food as most locations.
Atmosphere: 2
Food: 4
Service: 1
This Panera is a poor one. The manager is always sprawled out at a table near the door like it’s her office and she frequently has loud conversations with employees.
On multiple occasions we’ve heard her either berating an employee or talking badly about one employee to another. It’s extremely unprofessional and the staff follow their leader. There are some that are ok and some that are super rude.
After multiple visits here, we’re finally fed enough to leave a bad review. When my husband asked for his cup so he could get his drink, the server said no, I have no record of your drink order. He nicely assured her he just placed one. And she snapped back that he was several orders away so “no”. Other customer who overheard the conversation remarked how rude it was.
There have been other times the people serving food have been extremely discourteous. We are not the kind of people to leave a poor review but enough is enough.
Atmosphere: 2
Food: 4
Service: 1
Lisa the General Manager took my family’s order and she had the worst attitude. Worst experience here.
Atmosphere: 1
Food: 1
Service: 1
Did an online order and after waiting 20 minutes after the time I had the pick up set for I finally asked why my order wasn’t ready yet and they simply said that they didn’t have the bread bowls for my order. They also said it was going to take a long time to bake up some fresh ones but didn’t give us any option other than giving us a bunch of French bread to make up for it. There was no apology and no offer of money back or extra food given. To top it all off two of the soups we ordered were cold after all of that.
They also told us that it had been a really bad day.
Sorry about that but it’s not really my problem!
Atmosphere: 2
Food: 2
Service: 1
Took 30 minutes for my food to be ready
Service: 1
My favorite autumn soup is back, Autumn Squash Soup. It is the ultimate in comfort food
. You can have it with bread, chips, or an apple .
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went through drive thru for a bowl of soup. Took 25 minutes in line with 2 cars in front of me. Must be understaffed. Took way too long.
Food: 4
Service: 1
The location is a Panera Bread located in the desolate graveway of industry past. You can get to the highways via the three roundabouts spanning Williamsport proper from east to west. You can also escape the city heading north to south in this triumph of civilization manifest.
Atmosphere: 5
Food: 5
Service: 5
Good but pricey....
Atmosphere: 3
Food: 4
Service: 4
The breakfast was excellent.
Atmosphere: 5
Food: 5
Service: 5
Really wish they would check for quality control and missing items for deliveries. Special order food not having the extra toppings that were paid for and sandwiches missing.
Atmosphere: 4
Food: 2
Service: 3
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