I'm not a Chick-fil-A fan, I personally think it's overrated. Gf's daughter lives it though, so she ate there while we ate at the taco/Mexican place instead
Jean Shewell
Been closed for a rebuild since summer. Now they are supposed to open 12/8. Miss my Chick-fil-A. Which is right across the street from my work. Please no more delays.
Michael Lash
Antonio doesn’t know a thing about the store he totally botched my order might as well fire him saw him picking his nose while touching everything possible….absolutely ridiculous person to hire
Jordynn Bryan
Located on the second level of the Berkshire Mall (food court). Accessible via stairs, escalators, and elevator. Staff were friendly. Busy as a typical CFA. This one does not have the drive through option, but you are able to order ahead and do carry out on your phone. There is also food court seating avialable. There are other restaurants nearby such as pizza shops, chinese, etc. if someone in your party does not want CFA.
Kid-friendliness: There are kids meals available.
Parking: Many parking spots available at the Berkshire Mall. If you want to be closer, try to find an entrance labeled food court(if available).
Wheelchair accessibility: There is an elevator that you can take to get to the second level, where the CFA is.
Judy Jones
love this place very good service food always taste the same long lines but how they have it set up in the drive thru its not a long wait.good service ALL THE TIME
Billy Bob
Waited over 15 minutes for a chicken nugget meal for my 12 year old daughter and she had a hole in the cup of her drink and when she went up to get a new one that took her an additional 10 minutes standing in line
Gueits Family
Not very found of it being inside the mall but it was much faster then waiting in long lines. My husband and I did find the food here much more greasy then other locations.
Rachelle Zook
The only Chick-fil-A I've ever had a bad experience at. And it's been on several occasions. Tonight was no exception and a reminder of why I need to stop coming here. First they missed some of our food in the order and since we got takeout my poor sister missed out on her supper. Secondly the fries were a limp, mushy pile. And thirdly the Mac and cheese was not the normal creamy deliciousness. It was basically just plain pasta with pieces of shredded cheese spread throughout. Yuck ?. Normally we clean up everything we get at Chick-fil-A, but not tonight. There was lots of food thrown in the trash because that's where it belonged!
Kevin Shackles
Management at this location are the rudest people I ever had interaction with in my life. I have been a corporate manager for years and the so called manager, Valerie, is pompous, condescending and egotistical to the staff and customers. The regional manager really needs to do a serious employee and customer assessment of her abilities and customer service. I see other posts with a one star and it all revolves around Valerie's very poor management skills and especially people interaction skills. When a person believes they are always right in any given situation regardless of the truth - there is a serious problem.
Bruce Adams
General Manager Julie does a great job! Best place to stop in the mall!!
Do I really even need to write a rating?? Chick fil a is the best literally THE best. They never have anything dry like mcdonalds cough ?. And their mac and cheese is to die for even though I’m lactose intolerant ima still eat it cause it’s just that good.
Bethann Heath
It took 30 minutes to get my food they served 20 people who ordered after me never again then I told they wanted to make sure my food was hot well what was everybody else's cold
N Gh
The customer service at this location starting to feel like a McDonald’s. Ghetto. You will not get the chic-fil-a “my pleasure” experience at this location. Will be calling corporate to ask for a retraining of the staff at this location, including the “manager”
Ava Carter
Food tasted like it was fried in burnt oil. Perhaps it could be better on another day. Staff was nice, but, of course they were…it’s Chik-fil-A.
P L
Its a standard Chic Fil A which means it is high quality. One of the few places at Berkshire Mall that doesnt result in "issues." Friendly staff. I keep my reviews as professional as possible but I just cant stop laughing at the review below of the person who drove 45 minutes for Berkshire Mall food court food and was disappointed...☠️?☠️
I'm not a Chick-fil-A fan, I personally think it's overrated. Gf's daughter lives it though, so she ate there while we ate at the taco/Mexican place instead
Been closed for a rebuild since summer. Now they are supposed to open 12/8. Miss my Chick-fil-A. Which is right across the street from my work. Please no more delays.
Antonio doesn’t know a thing about the store he totally botched my order might as well fire him saw him picking his nose while touching everything possible….absolutely ridiculous person to hire
Located on the second level of the Berkshire Mall (food court). Accessible via stairs, escalators, and elevator. Staff were friendly. Busy as a typical CFA. This one does not have the drive through option, but you are able to order ahead and do carry out on your phone. There is also food court seating avialable. There are other restaurants nearby such as pizza shops, chinese, etc. if someone in your party does not want CFA.
Kid-friendliness: There are kids meals available.
Parking: Many parking spots available at the Berkshire Mall. If you want to be closer, try to find an entrance labeled food court(if available).
Wheelchair accessibility: There is an elevator that you can take to get to the second level, where the CFA is.
love this place very good service food always taste the same long lines but how they have it set up in the drive thru its not a long wait.good service ALL THE TIME
Waited over 15 minutes for a chicken nugget meal for my 12 year old daughter and she had a hole in the cup of her drink and when she went up to get a new one that took her an additional 10 minutes standing in line
Not very found of it being inside the mall but it was much faster then waiting in long lines. My husband and I did find the food here much more greasy then other locations.
The only Chick-fil-A I've ever had a bad experience at. And it's been on several occasions. Tonight was no exception and a reminder of why I need to stop coming here. First they missed some of our food in the order and since we got takeout my poor sister missed out on her supper. Secondly the fries were a limp, mushy pile. And thirdly the Mac and cheese was not the normal creamy deliciousness. It was basically just plain pasta with pieces of shredded cheese spread throughout. Yuck ?. Normally we clean up everything we get at Chick-fil-A, but not tonight. There was lots of food thrown in the trash because that's where it belonged!
Management at this location are the rudest people I ever had interaction with in my life. I have been a corporate manager for years and the so called manager, Valerie, is pompous, condescending and egotistical to the staff and customers. The regional manager really needs to do a serious employee and customer assessment of her abilities and customer service. I see other posts with a one star and it all revolves around Valerie's very poor management skills and especially people interaction skills. When a person believes they are always right in any given situation regardless of the truth - there is a serious problem.
General Manager Julie does a great job! Best place to stop in the mall!!
Restaurantji Recommends
Do I really even need to write a rating?? Chick fil a is the best literally THE best. They never have anything dry like mcdonalds cough ?. And their mac and cheese is to die for even though I’m lactose intolerant ima still eat it cause it’s just that good.
It took 30 minutes to get my food they served 20 people who ordered after me never again then I told they wanted to make sure my food was hot well what was everybody else's cold
The customer service at this location starting to feel like a McDonald’s. Ghetto. You will not get the chic-fil-a “my pleasure” experience at this location. Will be calling corporate to ask for a retraining of the staff at this location, including the “manager”
Food tasted like it was fried in burnt oil. Perhaps it could be better on another day. Staff was nice, but, of course they were…it’s Chik-fil-A.
Its a standard Chic Fil A which means it is high quality. One of the few places at Berkshire Mall that doesnt result in "issues." Friendly staff. I keep my reviews as professional as possible but I just cant stop laughing at the review below of the person who drove 45 minutes for Berkshire Mall food court food and was disappointed...☠️?☠️
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