They never change out the butter ,they reuse it for weeks at a time . The management are horrible completely unprofessional,including the district manager they treat the kids who work there horribly
Atmosphere: 1
Food: 1
Service: 1
Katie Heikes
Asked for pepperoni bites, old dude there flat out refused bc he would have to make them. If you’re so unsatisfied with your job, maybe get a new one, and probably something NOT in customer service.
Atmosphere: 1
Food: 1
Service: 1
Carrie Sunday
Hours say open at 10AM. It’s 10:30, and the employee says “yeah we aren’t even close to opening yet.” A little rough for that on pretzel day.
Scott Rohrbaugh
Auntie Ann's use to be my favorite until they discontinued garlic pretzels!!!!
Robert Giuffrida
Bad Customer Service “Rude”.
Ron “Ronnie”
Great pretzels if your there at the right time! Plus there way to expensive $8 for salt,yeast,and flour and a pinch of sugar and a small smattering of butter! Also carbonated brown water! But they are really good!
Ron Bender
Great pretzels if your there at the right time! Plus there way to expensive $8 for salt,yeast,and flour and a pinch of sugar and a small smattering of butter! Also carbonated brown water! But they are really good!
FallenAngelzzz 0
Employee made fun of my husband's accent and then insisted he put a tip on his credit card or he wouldn't get him his drink. With this kind of service it will be the next food court place to die in Galleria Mall.
PJ Ridilla
Asked for a bucket of nuggets, they said they couldn't because they were about to close. It was 4:10pm and they don't close until 7pm. They also already had about 10 small cups of nuggets already made and just didn't want to think of a solution. Just lazy.
Michele Carter
They were confused about how I wanted my order in two separate bags. Two pretzel dogs and two regular pretzels in one bag and one pretzel dog and one regular pretzel in another bag. Pretzel dogs were a bit burnt.
Horrible customer service, super slow. Told us we couldn't get a bucket of pretzels which was the advertised item. Kids standing around on their phone.
Crystal Baird
Staff is very rude, disrespectful, and unprofessional. Have been coming to this place for years however after todays visit I will no longer spending my money here.
Brad Glazer
This is the slooowwest store in the history of food courts.
Crystal Staples
Staff is very rude, disrespectful, and unprofessional. Have been coming to this place for years however after todays visit I will no longer spending my money here.
Christine Gardner Zauner
In pa for a visit stopped at auntie Anne’s in the galleria mall and the staff was very unprofessional and rude.
They never change out the butter ,they reuse it for weeks at a time . The management are horrible completely unprofessional,including the district manager they treat the kids who work there horribly
Atmosphere: 1
Food: 1
Service: 1
Asked for pepperoni bites, old dude there flat out refused bc he would have to make them. If you’re so unsatisfied with your job, maybe get a new one, and probably something NOT in customer service.
Atmosphere: 1
Food: 1
Service: 1
Hours say open at 10AM. It’s 10:30, and the employee says “yeah we aren’t even close to opening yet.” A little rough for that on pretzel day.
Auntie Ann's use to be my favorite until they discontinued garlic pretzels!!!!
Bad Customer Service “Rude”.
Great pretzels if your there at the right time! Plus there way to expensive $8 for salt,yeast,and flour and a pinch of sugar and a small smattering of butter! Also carbonated brown water! But they are really good!
Great pretzels if your there at the right time! Plus there way to expensive $8 for salt,yeast,and flour and a pinch of sugar and a small smattering of butter! Also carbonated brown water! But they are really good!
Employee made fun of my husband's accent and then insisted he put a tip on his credit card or he wouldn't get him his drink. With this kind of service it will be the next food court place to die in Galleria Mall.
Asked for a bucket of nuggets, they said they couldn't because they were about to close. It was 4:10pm and they don't close until 7pm. They also already had about 10 small cups of nuggets already made and just didn't want to think of a solution. Just lazy.
They were confused about how I wanted my order in two separate bags. Two pretzel dogs and two regular pretzels in one bag and one pretzel dog and one regular pretzel in another bag. Pretzel dogs were a bit burnt.
Restaurantji Recommends
Horrible customer service, super slow. Told us we couldn't get a bucket of pretzels which was the advertised item. Kids standing around on their phone.
Staff is very rude, disrespectful, and unprofessional. Have been coming to this place for years however after todays visit I will no longer spending my money here.
This is the slooowwest store in the history of food courts.
Staff is very rude, disrespectful, and unprofessional. Have been coming to this place for years however after todays visit I will no longer spending my money here.
In pa for a visit stopped at auntie Anne’s in the galleria mall and the staff was very unprofessional and rude.
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