This place is disgustingly filthy! So so Dirty! You expect people to get a key for your restroom but no soap, no toilet paper, no paper towels and the place was the dirtiest I’ve ever seen at any establishment. Your policy is bathroom access to customers only, I’m glad I waited to order anything till after I used it so so disgusting and would never order anything from here. The entire establishment is a dirty as the bathroom. This is a HELL NO FOR ME! YUCK! ?
Atmosphere: 1
Service: 1
Stephanie Keiser
Ordered a butter pecan milkshake and a strawberry milkshake, received 2 butter pecans through DoorDash. And it’s not DoorDash, it’s the morons that work at these fast food restaurants! This happens CONSTANTLY!! You have 1 job, check the order. Can’t even call to complain, voice mail is full!
Steven Grim
Tried to get a chocolate malt but they said they didn't know what malt was. So I had a chocolate shake.
Atmosphere: 4
Food: 3
Service: 3
Mircely Cruz
They never get my order right then you call and the phone it's not working whos it's going to refund my money banana royal with no bananas in a small container not even the flavor it's crazyand malted it was more like cream
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cappuccino Blast
Nate Ritterson
Went over a full hour before closing and the lobby was already locked
Tim Holtzapple
The girl that was barely wearing clothes behind the counter this evening is possibly the most disrespectful and best example of what you shouldn't hire. Online order wasn't even started and substitutions weren't figured out until after we got there......the girl with her bra out needs some training and structure.
Berty Minnick
Stopped in for my favorite drink....a mocha cappuccino blast. I have been to at least two dozen Baskin-Robbins Dunkin Donuts in A LOT of states and it is amazing how different these drinks are made. Scarlett made my drink PERFECTLY! My third in as many days and 2 out of 3 made it right. At the 3rd one in WV, the employee told me it doesn't come with chocolate swirl and drizzle, just cinnamon. That's okay cause the other one across town makes it right. Husband enjoyed his donut too! Thank you staff ?
Lynda Mosqueda
I only come to this store because it’s literally 3 mins away from my house but they are always snappy and rude. The always say they don’t have something and then it’s clearly because they don’t want to check. Today I ended up just going to the one on Queen st which is a 10 min drive but so worth it. Not only did they actually have the new items but they were so patient and nice. I will definitely be making the drive from now on. So sad how this place has really went downhill.
Dawson
Anything you see online isn’t here don’t waste your time terrible costumer service as well!!
I ordered uber eats and you guys had the nerve to send me one scoop of vanilla ice cream and charge me $47 with Uber tip and fees. You didn’t have the nerve to call or cancel or even check to see if I wanted to continue my order? Do you actually think this is acceptable business. Then when I call to speak to a person 5 times your number is out of service. $50 for a scoop of vanilla ice cream! You have jokes!! I hope you use that money to pay your phone bill.
Michael Clark
I don't know why this store is even here. They have nothing that you see on the menu and instead of letting me know they get snippy when I call to ask about the cancelled order. Poor customer service and I will never attempt to order from them again.
dj11gaming
Anything you see online isn’t here don’t waste your time terrible costumer service as well!!
Rhonda Fields
Always my favorite the banana split
Kim Henderson
Staff was very friendly & helpful. Excellent customer service. Was disappointed didn't have the flavor i wanted, (Jamoca) which i thought would be a standard... and the scoops could have been a little bigger... but overall positive visit.
This place is disgustingly filthy! So so Dirty! You expect people to get a key for your restroom but no soap, no toilet paper, no paper towels and the place was the dirtiest I’ve ever seen at any establishment. Your policy is bathroom access to customers only, I’m glad I waited to order anything till after I used it so so disgusting and would never order anything from here. The entire establishment is a dirty as the bathroom. This is a HELL NO FOR ME! YUCK! ?
Atmosphere: 1
Service: 1
Ordered a butter pecan milkshake and a strawberry milkshake, received 2 butter pecans through DoorDash. And it’s not DoorDash, it’s the morons that work at these fast food restaurants! This happens CONSTANTLY!! You have 1 job, check the order. Can’t even call to complain, voice mail is full!
Tried to get a chocolate malt but they said they didn't know what malt was. So I had a chocolate shake.
Atmosphere: 4
Food: 3
Service: 3
They never get my order right then you call and the phone it's not working whos it's going to refund my money banana royal with no bananas in a small container not even the flavor it's crazyand malted it was more like cream
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cappuccino Blast
Went over a full hour before closing and the lobby was already locked
The girl that was barely wearing clothes behind the counter this evening is possibly the most disrespectful and best example of what you shouldn't hire. Online order wasn't even started and substitutions weren't figured out until after we got there......the girl with her bra out needs some training and structure.
Stopped in for my favorite drink....a mocha cappuccino blast. I have been to at least two dozen Baskin-Robbins Dunkin Donuts in A LOT of states and it is amazing how different these drinks are made. Scarlett made my drink PERFECTLY! My third in as many days and 2 out of 3 made it right. At the 3rd one in WV, the employee told me it doesn't come with chocolate swirl and drizzle, just cinnamon. That's okay cause the other one across town makes it right. Husband enjoyed his donut too! Thank you staff ?
I only come to this store because it’s literally 3 mins away from my house but they are always snappy and rude. The always say they don’t have something and then it’s clearly because they don’t want to check. Today I ended up just going to the one on Queen st which is a 10 min drive but so worth it. Not only did they actually have the new items but they were so patient and nice. I will definitely be making the drive from now on. So sad how this place has really went downhill.
Anything you see online isn’t here don’t waste your time terrible costumer service as well!!
Always my favorite the banana split
Restaurantji Recommends
I ordered uber eats and you guys had the nerve to send me one scoop of vanilla ice cream and charge me $47 with Uber tip and fees. You didn’t have the nerve to call or cancel or even check to see if I wanted to continue my order? Do you actually think this is acceptable business. Then when I call to speak to a person 5 times your number is out of service. $50 for a scoop of vanilla ice cream! You have jokes!! I hope you use that money to pay your phone bill.
I don't know why this store is even here. They have nothing that you see on the menu and instead of letting me know they get snippy when I call to ask about the cancelled order. Poor customer service and I will never attempt to order from them again.
Anything you see online isn’t here don’t waste your time terrible costumer service as well!!
Always my favorite the banana split
Staff was very friendly & helpful. Excellent customer service. Was disappointed didn't have the flavor i wanted, (Jamoca) which i thought would be a standard... and the scoops could have been a little bigger... but overall positive visit.
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