Tropical Smoothie Cafe

Idk who works the mornings and opens but he is the worst service ever. The food is made halfassed and he couldn’t care less about putting out quality product. I’ve never been to such a disappointment of a tropical smoothie. We all know they don’t care because of the automated corporate responses.

Atmosphere: 1

Food: 1

Service: 1

Came by asking if they had Wifi so I could work for a while and they they didn’t. Turns out they have, they just said no so they could keep watching TikTok I guess. Food is good in other restaurants though.

Atmosphere: 3

Food: 5

Service: 1

I guess they dont see a need to wash their hands at this location and handle your food without any gloves. No thank you!!

Service: 1

After my friend and I ordered smoothies, the worker at the cash register pressured us to give him $1.00 each and kept saying “please” over and over. He made it seem like the money was for charity, holding up a flower sign that said donate to hungry kids. Instead of putting our money towards the donation, he proceeded to put the money in the store tip jar. It was an uncomfortable experience and I will not be returning.

Atmosphere: 1

Food: 2

Service: 1

This place is awesome. The food is amazing the people that work there are amazing. The smoothies are the best around. The mango monsoon is great. They have proteins and Energizer and fat burners and more.

Atmosphere: 5

Food: 5

Service: 5

This man worker was not friendly and when we couldn’t understand him he got mad and stopped talking. I asked for no coconut in my acai bowl and he put it in there anyways, I have a coconut allergy.

Atmosphere: 4

Food: 4

Service: 1

Awful!!! Please do not go here!! The manager here basically tried to pocket $1 from my mother after we ordered 3 smoothies.

I tried to ask for the corporate number and wanted him to write down his name so I can report but he would not! I did take a picture of him though so you all can see who I am talking about. He denied taking the money several times before finally handing over the dollar. But seriously, how cheap can you be to take a dollar from your own customer who just wanted to buy smoothies.

Ruined our whole day. Will never be back but will get in touch with corporate for sure.

Atmosphere: 1

Service: 1

Fast, friendly and the smoothie was delicious

Atmosphere: 5

Food: 5

Service: 5

The staff acted like they didn't want to be bothered. Didn't like to answer questions. Gave me totally what I didn't ask for. Misrepresented the item. Item was tasteless, & over priced. They shouldn't be in business by what their inspection says. Please save yourself a trip.

Atmosphere: 1

Food: 1

Service: 1

I ordered two smoothies they were incredible watery and no flavor I asked no sugar they add sugar. The ones in Lancaster and Millersville are way better.

I walked in to just order an açaí bowl. They were about to close and had a few extra smoothies. They even noticed my fiancée was in the car and gave me two. 5 star service all around!!!

Horrible horrible service. I came in feeling like I was a burden for the worker at the front desk. I ordered chicken bacon ranch and there was no bacon. Then I accidentally dropped my smoothie. The staff was so mad and refused to compliment me another one when I was telling them about the flat bread sandwich. ’ll never ever go back! The feeling was so horrible. Don’t run a business if you don’t want to be nice to customers. I’ll take my business to Smoothie King on Rt. 30

P.S. I just found out that they failed the health inspections in April 2025. See photos below!

If I could give 0 stars I would this location has to be the worst one yet. Smoothie was extremely watery, the staff can’t speak English and they were not sanitary. I won’t be back

Walked in and wasn’t acknowledged at all and stood at the cash register to place an order for 15 mins and nobody said “one minute” or acknowledged I was there. I just walked out. Terrible customer service

I had an awful experience today. Let me just say I had to go back in and have them remake my items more than once. Both my smoothies were extremely watered down. My turkey BACON ranch sandwich was missing bacon & I specifically asked for the tomato to be taken off - it was not. My chicken WRAP was somehow made into a salad instead so they had to remake it and it was disgusting nonetheless. The two guys working didn’t give even one sincere apology and proceeded to talk crap in a different language.