Worst experince ever with customer services. Girl (short, with spects) at the front was giving the worst attitude and no patience to listen to the customer. They made a mistake with my order by adding pudding to it when I asked not to. After complaining, staff especially the girl at front kept saying they didn't add it when it was clearly vivid in the drink. They refused to make another drink and had to leave there with a drink I can't drink. Hope this concern will be cleared so that other customers don't get treated the same. Thanks!
Delna Simon
Very rude customer service!
Atmosphere: 1
Food: 2
Service: 1
北見撫子
It’s alright
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: 蝶豆花&红糖鲜奶
Jith Roy
I like the drinks and the service is very pleasant!! Except this one asian rotund man gives me a stink eye and looks very annoyed. Every other staff member looks lovely!!
Atmosphere: 4
Food: 5
Service: 4
Everlin Joseph
I only like bubble tea with pearls. I ordered mango QQ, the staff took my order and said the added topping for this drink is pearls and coconut flavoured jell. I asked for mango flavoured toppings instead of coconut.
They served my drink without pearls.I asked for the missing pearls. The staff handles me felt sorry and informed my concern to the other colleague who looks like an Asian said then cannot add pearls anymore or sell separately. I asked for alternate option before receiving the drink, which I mentioned I can pay any additional price for pearls but they declined my request. I don’t like the drink I received.
I’m very dissatisfied with the service and customer treatment that I received for Charlottetown downtown Chatime store. It would be great if you prioritize customer satisfaction.
Atmosphere: 1
Food: 1
Service: 1
阿福探游
I've been drinking your milk tea and it was pretty good until one time there was a greasy, fat man at the front desk. Really disgusting experience! ! Ordered a cup of milk tea. He didn't make the milk tea as requested and was rude and disrespectful to the customers! What do you mean you don’t have time to bother with me? ? The boss also opens a store and doesn’t recruit employees with winking eyes! All cats and dogs can come! It is impossible to come again in the future! Not recommended, not recommended, not recommended!
huma choudhary
The drinks are nice but the cashiers are not polite.
Atmosphere: 3
Food: 3
Service: 1
Timothy O'Brien
They never have what you want, and if you order online you’re risking being disappointed. I’ve ordered from this location several times over several years and they always are frantic, never have the first or usually second option so today after they told the lady ahead of me they were out of 2 things and then my order also wasn’t possible I walked out.
Atmosphere: 2
Food: 2
Service: 3
Sarah
The staff are always friendly and the drinks are great.
Parking: It's sometimes hard to find a parking spot
I ordered a strawberry milky tea yesterday, but got a cup of sugar tea without any strawberry flavour. My friend and I felt disappointed and threw them after drinking half cup.
Atmosphere: 2
Food: 2
Service: 2
Rommel Nacion
We always look up to enjoying the delicious and addicting milk tea whenever we visit Charlottetown. However, today we were tempted to cancel our order because the server was rude and unwelcoming. He was frowning the whole time and he kept banging the doors of the cabinet. He also complained when I ordered an additional 5 regular ones because he said he is alone. His attitude ruined our appetite. He should be reprimanded for it. Nonetheless, we still love the ones we ordered.
Atmosphere: 3
Food: 4
Service: 1
Sarah porter
They are always out of the things I want to order. Frustrating.
Maggie Chan
Ordered passion fruit tea, with 50% sweetness. Pearl is QQ.
Atmosphere: 4
Food: 4
Service: 4
Andrew Young
To preface I visited from Toronto where bubble tea is everywhere, and this lone Chatime in Charlottetown didn't disappoint. Passion fruit flavour was on point and tapioca was the perfect consistency, fresh and chewy. Very little seating inside, could add a table or two. Will definitely return if I visit again.
First time i tried their bubba tea. Amazing!
Worst experince ever with customer services. Girl (short, with spects) at the front was giving the worst attitude and no patience to listen to the customer. They made a mistake with my order by adding pudding to it when I asked not to. After complaining, staff especially the girl at front kept saying they didn't add it when it was clearly vivid in the drink. They refused to make another drink and had to leave there with a drink I can't drink. Hope this concern will be cleared so that other customers don't get treated the same. Thanks!
Very rude customer service!
Atmosphere: 1
Food: 2
Service: 1
It’s alright
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: 蝶豆花&红糖鲜奶
I like the drinks and the service is very pleasant!!
Except this one asian rotund man gives me a stink eye and looks very annoyed.
Every other staff member looks lovely!!
Atmosphere: 4
Food: 5
Service: 4
I only like bubble tea with pearls. I ordered mango QQ, the staff took my order and said the added topping for this drink is pearls and coconut flavoured jell. I asked for mango flavoured toppings instead of coconut.
They served my drink without pearls.I asked for the missing pearls. The staff handles me felt sorry and informed my concern to the other colleague who looks like an Asian said then cannot add pearls anymore or sell separately. I asked for alternate option before receiving the drink, which I mentioned I can pay any additional price for pearls but they declined my request. I don’t like the drink I received.
I’m very dissatisfied with the service and customer treatment that I received for Charlottetown downtown Chatime store.
It would be great if you prioritize customer satisfaction.
Atmosphere: 1
Food: 1
Service: 1
I've been drinking your milk tea and it was pretty good until one time there was a greasy, fat man at the front desk. Really disgusting experience! ! Ordered a cup of milk tea. He didn't make the milk tea as requested and was rude and disrespectful to the customers! What do you mean you don’t have time to bother with me? ? The boss also opens a store and doesn’t recruit employees with winking eyes! All cats and dogs can come! It is impossible to come again in the future! Not recommended, not recommended, not recommended!
The drinks are nice but the cashiers are not polite.
Atmosphere: 3
Food: 3
Service: 1
They never have what you want, and if you order online you’re risking being disappointed. I’ve ordered from this location several times over several years and they always are frantic, never have the first or usually second option so today after they told the lady ahead of me they were out of 2 things and then my order also wasn’t possible I walked out.
Atmosphere: 2
Food: 2
Service: 3
The staff are always friendly and the drinks are great.
Parking: It's sometimes hard to find a parking spot
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I ordered a strawberry milky tea yesterday, but got a cup of sugar tea without any strawberry flavour. My friend and I felt disappointed and threw them after drinking half cup.
Atmosphere: 2
Food: 2
Service: 2
We always look up to enjoying the delicious and addicting milk tea whenever we visit Charlottetown. However, today we were tempted to cancel our order because the server was rude and unwelcoming. He was frowning the whole time and he kept banging the doors of the cabinet. He also complained when I ordered an additional 5 regular ones because he said he is alone. His attitude ruined our appetite. He should be reprimanded for it. Nonetheless, we still love the ones we ordered.
Atmosphere: 3
Food: 4
Service: 1
They are always out of the things I want to order. Frustrating.
Ordered passion fruit tea, with 50% sweetness. Pearl is QQ.
Atmosphere: 4
Food: 4
Service: 4
To preface I visited from Toronto where bubble tea is everywhere, and this lone Chatime in Charlottetown didn't disappoint. Passion fruit flavour was on point and tapioca was the perfect consistency, fresh and chewy. Very little seating inside, could add a table or two. Will definitely return if I visit again.
Atmosphere: 3
Food: 5
Service: 5
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