I didn't get food because at 9pm they locked the door only serving drive thur.. can not walk through drive thur because of the homeless shelter which I live close to without issues and has heavy police presence..I have had some aggressive staff during other visits so I'm not sure why they pretend to be fearful of homeless.. then staff pretended they couldn't hear me as they laughed. Honestly the night staff are sooooo unhelpful & act as though every ketchup pack comes from their paycheck. Always questioning the costumer. I use to love this place. AND IM ALWAYS GROSSLY FRIENDLY, I've work costumer service my whole life. I posted this 2 days ago but it's not listed so I'm writing it again. I wrote manager but no reply probably because he was standing right beside his staff. My Last 5 Visits Have Been Horrible. Its dirty out of coke mean looks cheeky staff who Don't Want To Work. What happened to the Wendy's that insisted on costume satisfaction. U would think corporate would take these complaints more seriously... shameful what it's now become
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
James Waugh
I'm really disappointed in wendy's decision to get rid of staws. Horrible decision.
Service: 2
Dj Jigzz
Nice and clean .Good service fast frenly customer service.meet the standard
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S Dave’S Single and Dave’S Double Cheeseburgers
Stephen MacLeod
This is in regard to the evening/closing crew on night of October 28, 2024. I asked for 4 junior hamburgers. They repeat "so four junior cheeseburgers..." I say no, just 4 junior hamburgers without cheese. They put on the monitor 4 junior "chz". I correct them again and tell them it's 4 junior hamburgers without cheese, just the plain juniors. And lo and behold when I get home and unwrap them, they are plain, literally. They unbelievably actually gave me plain hamburgers. There's nothing but a patty on bread. Now, what kind of slow-wits give out plain hamburgers and can't understand by "plain" I simply meant the regular junior hamburgers? Especially since I already corrected them about it. I mean was this a joke? And what part of customer service states you play practical jokes on customers? Or were they really just that stupid? An eggplant could have taken an order better. How about at least *asking* to be sure the customer meant literally plain, and not just the ones without cheese like he already corrected them about twice because gee it might be kind of unusual eh? for a customer to only want plain hamburgers? I'm already paying for overpriced food (almost every time I go here the menu items are marked up again) and it's even more overpriced when I don't get the toppings that I paid for. Obviously not an option anymore for the evening, and maybe not an option at all.
Service: 1
I Rock
Ok, I eat at Wendy's more than I care to admit, at all Island locations. This afternoon I walked in to order my usual, a Classic chicken sandwich and before I can get anything else pertaining to my order, I am asked if I want a combo...no thanks I say just the burger with mayo only cheese bacon tomato...simple yes? Then the lady taking my order says Sir, if order the Asiago chicken sandwich blah blah blah....Asiago who said that? Classic with the afore mentioned items please...so she walks off in a huff, returned with what I thought I ordered...amazingly it was still not right. Now this is not the first time this reasturants and it's sister reasurants have screwed up my order, but this is the 4th time in as many days all Wendy's have got it wrong. Once the combo isn't ordered, the person taking the order seems to zone out and loose all hearing thought and common sense ability. I'm mean come on, I say the order twice sometimes three times since I know they just didn't get it the first 2 times, and it still comes to me wrong...open the bag and yup...no this or its got that on it...not what I ordered. I'm paying for this and expect it to be right. Doesn't that make sense? At $9.76 for a Wendy's chicken sandwich only, I assume it's going to be right, but no, I'm told by the staff how to order and then accept what I'm given. I don't have time to constantly go back and have them fix their mistakes...shouldn't have to Wendy's you better get it together or no more business from me.
Atmosphere: 2
Food: 1
Service: 1
Cam M
Just sucks
Wheelchair accessibility: None
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Sandwich
Daniel Gill
As a person with an invisible disability. I went into the store to use the restroom then get a JBC an go on with my travels. The bathroom door is locked so I asked the girl up front to unlock it and she said you need to buy somthing first my manager told me this today. She told me she was the manager all confidently. My fist job at 16 was at Wendy's and I'm 38 now. I knew she wasn't a manager lol. I said in Canada we have a thing called the disability act where places need to be accessible to disabled people as I handed her my disability placard which I have to carry to use disabled spots not just the thing that hangs in the window. Part of my disability is bladder disfunction. When I need to go I need to go!!!. Once I mentioned the disability act she didn't know what to do. Then she said I will go get my manager. By this point it's kind of too late. The manager came and handled it in a very professional manner he was great. I'm not mad at all I just think that most newcomers and teens first job is alot of the time in some sort of fast food and is a great place to start and learn valuable life lessons in their working careers in whatever they choose. I feel I'm rambling. But after the surge pricing which they went back on then this. I am not sure I want to be one of their customers and more and everything someone asks me if I want Wendy's I will tell them no can we go somewhere else then tell them this same story. All of the real manager have handled this very well and were extremely professional. Ohh and I didn't buy that jbc went to were I needed to go came home late and made my own food. That was the first sale they lost from me and they will continue to looks my business for competitors from now on. And I completely understand why they lock the bathroom door. The bathrooms there are well-kept. Unfortunately a few bad apples ruined it for everyone but you should be able to tell the difference between a rotten one and an edabile one. Dave Thomas would be disappointed. Wendy's should be teaching its employees with hard work,being reliable and other this you can grow to get the nice manager shirt but you need to have the good qualities to earn that title. People who say they are the manager when they are clearly not is not a quality that Wendy's teaches its staff. People made for the streets to stuff like that. I mean I can go to UPEI get a sweater then tell people I went there even though I clearly didn't and say umm I lost my degree in a fire. It's not the same thing but it also kind of is. Remember people not all disabilities are visible. Treat others the way to want to be treated. Again the managers responded very well to this issue and were great. The team member and her attitude.. well she is clearly made for the streets claiming she was somthing she wasn't even competent to handle. As soon as I mentioned the disability act and gave her my placard she said I'll go get the manager.. Honey you just said you were the manager.
Sahib Deep
Too slow
M Friedel
I don't usually post a mediocre review, but I feel the need to point out the seemingly deliberate "forgetfulness" of the crew to hand out the proper drink cup to the dine in customers. I watched two customers ahead of me have to ask for their cups, and then m as well. That being said the experience was as expected.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Sandwich
Colin MacGregor
The food was good once they got my order right. Didn't seem to be in the best location in town, so the people that were in their looked strung out but at least the food was as good as any other Wendy's
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Wendy’S French Fries, Wendy’S Crispy and Spicy Chicken Nuggets, Jr Cheeseburger
Cameron has a horrible attitude. Never said anything to us and just game a dirty look. Will not be back.
Atmosphere: 3
Food: 5
Service: 1
Linda Coulson
Just had the new full breakfast at Wendy's with bacon.I have never had such a poor breakfast,hard flat eggs,dried up taters like rubber,bacon hard as a rock,bagel with a dab if butter in center might have been in the toaster a second.Maybr take this of your menu it's making it bad for the breakfast sandwich is is actually a good breakfast.
Allan Stewart
Very good for a fast food chain.
Dietary restrictions: You can order burgers without their buns, they seem reasonable about alterations generally.
Atmosphere: 3
Food: 3
Service: 3
Willis Cahill
Typical Wendy's but staff was nice and commendable so go them
Atmosphere: 5
Food: 5
Service: 5
Ann W
Put people on the window that actually speak english
I didn't get food because at 9pm they locked the door only serving drive thur.. can not walk through drive thur because of the homeless shelter which I live close to without issues and has heavy police presence..I have had some aggressive staff during other visits so I'm not sure why they pretend to be fearful of homeless.. then staff pretended they couldn't hear me as they laughed. Honestly the night staff are sooooo unhelpful & act as though every ketchup pack comes from their paycheck. Always questioning the costumer. I use to love this place. AND IM ALWAYS GROSSLY FRIENDLY, I've work costumer service my whole life. I posted this 2 days ago but it's not listed so I'm writing it again. I wrote manager but no reply probably because he was standing right beside his staff. My Last 5 Visits Have Been Horrible. Its
dirty out of coke mean looks cheeky staff who Don't Want To Work. What happened to the Wendy's that insisted on costume satisfaction. U would think corporate would take these complaints more seriously... shameful what it's now become
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
I'm really disappointed in wendy's decision to get rid of staws. Horrible decision.
Service: 2
Nice and clean .Good service fast frenly customer service.meet the standard
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S Dave’S Single and Dave’S Double Cheeseburgers
This is in regard to the evening/closing crew on night of October 28, 2024. I asked for 4 junior hamburgers. They repeat "so four junior cheeseburgers..." I say no, just 4 junior hamburgers without cheese. They put on the monitor 4 junior "chz". I correct them again and tell them it's 4 junior hamburgers without cheese, just the plain juniors. And lo and behold when I get home and unwrap them, they are plain, literally. They unbelievably actually gave me plain hamburgers. There's nothing but a patty on bread.
Now, what kind of slow-wits give out plain hamburgers and can't understand by "plain" I simply meant the regular junior hamburgers? Especially since I already corrected them about it. I mean was this a joke? And what part of customer service states you play practical jokes on customers? Or were they really just that stupid? An eggplant could have taken an order better. How about at least *asking* to be sure the customer meant literally plain, and not just the ones without cheese like he already corrected them about twice because gee it might be kind of unusual eh? for a customer to only want plain hamburgers? I'm already paying for overpriced food (almost every time I go here the menu items are marked up again) and it's even more overpriced when I don't get the toppings that I paid for.
Obviously not an option anymore for the evening, and maybe not an option at all.
Service: 1
Ok, I eat at Wendy's more than I care to admit, at all Island locations. This afternoon I walked in to order my usual, a Classic chicken sandwich and before I can get anything else pertaining to my order, I am asked if I want a combo...no thanks I say just the burger with mayo only cheese bacon tomato...simple yes? Then the lady taking my order says Sir, if order the Asiago chicken sandwich blah blah blah....Asiago who said that? Classic with the afore mentioned items please...so she walks off in a huff, returned with what I thought I ordered...amazingly it was still not right. Now this is not the first time this reasturants and it's sister reasurants have screwed up my order, but this is the 4th time in as many days all Wendy's have got it wrong. Once the combo isn't ordered, the person taking the order seems to zone out and loose all hearing thought and common sense ability. I'm mean come on, I say the order twice sometimes three times since I know they just didn't get it the first 2 times, and it still comes to me wrong...open the bag and yup...no this or its got that on it...not what I ordered. I'm paying for this and expect it to be right. Doesn't that make sense? At $9.76 for a Wendy's chicken sandwich only, I assume it's going to be right, but no, I'm told by the staff how to order and then accept what I'm given. I don't have time to constantly go back and have them fix their mistakes...shouldn't have to
Wendy's you better get it together or no more business from me.
Atmosphere: 2
Food: 1
Service: 1
Just sucks
Wheelchair accessibility: None
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Sandwich
As a person with an invisible disability. I went into the store to use the restroom then get a JBC an go on with my travels. The bathroom door is locked so I asked the girl up front to unlock it and she said you need to buy somthing first my manager told me this today. She told me she was the manager all confidently. My fist job at 16 was at Wendy's and I'm 38 now. I knew she wasn't a manager lol. I said in Canada we have a thing called the disability act where places need to be accessible to disabled people as I handed her my disability placard which I have to carry to use disabled spots not just the thing that hangs in the window. Part of my disability is bladder disfunction. When I need to go I need to go!!!. Once I mentioned the disability act she didn't know what to do. Then she said I will go get my manager. By this point it's kind of too late. The manager came and handled it in a very professional manner he was great. I'm not mad at all I just think that most newcomers and teens first job is alot of the time in some sort of fast food and is a great place to start and learn valuable life lessons in their working careers in whatever they choose. I feel I'm rambling. But after the surge pricing which they went back on then this. I am not sure I want to be one of their customers and more and everything someone asks me if I want Wendy's I will tell them no can we go somewhere else then tell them this same story. All of the real manager have handled this very well and were extremely professional. Ohh and I didn't buy that jbc went to were I needed to go came home late and made my own food. That was the first sale they lost from me and they will continue to looks my business for competitors from now on. And I completely understand why they lock the bathroom door. The bathrooms there are well-kept. Unfortunately a few bad apples ruined it for everyone but you should be able to tell the difference between a rotten one and an edabile one. Dave Thomas would be disappointed. Wendy's should be teaching its employees with hard work,being reliable and other this you can grow to get the nice manager shirt but you need to have the good qualities to earn that title. People who say they are the manager when they are clearly not is not a quality that Wendy's teaches its staff. People made for the streets to stuff like that. I mean I can go to UPEI get a sweater then tell people I went there even though I clearly didn't and say umm I lost my degree in a fire. It's not the same thing but it also kind of is. Remember people not all disabilities are visible. Treat others the way to want to be treated. Again the managers responded very well to this issue and were great. The team member and her attitude.. well she is clearly made for the streets claiming she was somthing she wasn't even competent to handle. As soon as I mentioned the disability act and gave her my placard she said I'll go get the manager.. Honey you just said you were the manager.
Too slow
I don't usually post a mediocre review, but I feel the need to point out the seemingly deliberate "forgetfulness" of the crew to hand out the proper drink cup to the dine in customers. I watched two customers ahead of me have to ask for their cups, and then m as well.
That being said the experience was as expected.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Sandwich
The food was good once they got my order right. Didn't seem to be in the best location in town, so the people that were in their looked strung out but at least the food was as good as any other Wendy's
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Wendy’S French Fries, Wendy’S Crispy and Spicy Chicken Nuggets, Jr Cheeseburger
Restaurantji Recommends
Cameron has a horrible attitude. Never said anything to us and just game a dirty look. Will not be back.
Atmosphere: 3
Food: 5
Service: 1
Just had the new full breakfast at Wendy's with bacon.I have never had such a poor breakfast,hard flat eggs,dried up taters like rubber,bacon hard as a rock,bagel with a dab if butter in center might have been in the toaster a second.Maybr take this of your menu it's making it bad for the breakfast sandwich is is actually a good breakfast.
Very good for a fast food chain.
Dietary restrictions: You can order burgers without their buns, they seem reasonable about alterations generally.
Atmosphere: 3
Food: 3
Service: 3
Typical Wendy's but staff was nice and commendable so go them
Atmosphere: 5
Food: 5
Service: 5
Put people on the window that actually speak english
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Chocolate Frosty Cals 200-580
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