My recent experience with the Take Away service at this Burger King branch was deeply disappointing. When placing my order, I requested a support for the soda, which I consider a basic necessity to facilitate transport. To my surprise, the employee, who appeared to also be the section manager, responded in an arrogant and completely disrespectful manner, saying that there were no supports available. I understand that in certain situations there may be shortages of some items. However, what is unacceptable is the lack of courtesy and professionalism in customer service. The rude response and dismissive attitude made it clear that customer satisfaction is not a priority for this branch. It is regrettable that a brand as well-known as Burger King allows this type of behavior to go unnoticed.
Luis Miguel
Kid-friendliness: Fun room upstairs.
Wheelchair accessibility: Easy access and movement inside the building
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Dobble Whopper
Manuel Mota
A simple Burger King, where you wait a long time for your meal and see many customers passing in front of you for no apparent reason. Not to be repeated, especially when there are many other options nearby
Atmosphere: 2
Food: 2
Service: 1
Antonio CARNEIRO
Many consumers, who are not clean in the environment and with themselves, leave many things out of unopened packaging on tables and benches because I put two stars.
Inês Viegas
The image speaks for itself. Bread with a greasy and inedible appearance. Burger equally inedible and drier than a 10-year-old shoe sole.
Atmosphere: 1
Food: 1
Service: 1
Maria
Very long waiting time, and when the order is ready, instead of going to the screens there, they don't use them and just shout. Cleaning also leaves a lot to be desired. The quality of the food is below that of many restaurants in this chain, it is served cold, dry and soft, as if it had been waiting half an hour for it to be delivered to us (which actually happens, such is the delay before we receive the order). All this is recurring, in 3 visits it always appeared like this.
Atmosphere: 3
Food: 2
Service: 1
Daniela Freitas
I come to show my appreciation for the service provided by employee Ana Santiago, who was super attentive to me, and as I was unable to take the food because I had reduced mobility, she left her work station to help me, for more people like that ??
Lorenzo Parravicini
2 hours late for my food
Service: 1
Anderson Zeni Barossi
I was deceived, I bought the bucket+2 beers, I didn't receive the beers, when I questioned the employee, he said he didn't follow the order even though he insisted and showed the offer, he didn't give me the beers! Now the question remains as to whether the offer is just to deceive.
Edit: what's the point of having offers if they don't give what is offered!
There was an error in the request. There was a product missing that I had to complain about.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Menú Long Chicken
Gonçalo Dias
An experience as always good
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Menú Long Chicken
Eduardo U Pires
It was a pleasant surprise. I liked.
Atmosphere: 4
Food: 4
Service: 4
Vitor Silva
I love eating there or bringing it home from time to time.
Atmosphere: 5
Food: 5
Service: 5
Francisca Ferreira
After several experiences at the Drive-Thru, I can't help but praise the attention and friendliness with which I was always treated by the employees (especially those on the night shift). Approachable, dedicated, smiling and very affectionate…10/10.
Typical fast food.
Clean and relaxed
Atmosphere: 4
Food: 5
Service: 5
My recent experience with the Take Away service at this Burger King branch was deeply disappointing. When placing my order, I requested a support for the soda, which I consider a basic necessity to facilitate transport. To my surprise, the employee, who appeared to also be the section manager, responded in an arrogant and completely disrespectful manner, saying that there were no supports available. I understand that in certain situations there may be shortages of some items. However, what is unacceptable is the lack of courtesy and professionalism in customer service. The rude response and dismissive attitude made it clear that customer satisfaction is not a priority for this branch. It is regrettable that a brand as well-known as Burger King allows this type of behavior to go unnoticed.
Kid-friendliness: Fun room upstairs.
Wheelchair accessibility: Easy access and movement inside the building
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Dobble Whopper
A simple Burger King, where you wait a long time for your meal and see many customers passing in front of you for no apparent reason. Not to be repeated, especially when there are many other options nearby
Atmosphere: 2
Food: 2
Service: 1
Many consumers, who are not clean in the environment and with themselves, leave many things out of unopened packaging on tables and benches because I put two stars.
The image speaks for itself.
Bread with a greasy and inedible appearance. Burger equally inedible and drier than a 10-year-old shoe sole.
Atmosphere: 1
Food: 1
Service: 1
Very long waiting time, and when the order is ready, instead of going to the screens there, they don't use them and just shout. Cleaning also leaves a lot to be desired. The quality of the food is below that of many restaurants in this chain, it is served cold, dry and soft, as if it had been waiting half an hour for it to be delivered to us (which actually happens, such is the delay before we receive the order). All this is recurring, in 3 visits it always appeared like this.
Atmosphere: 3
Food: 2
Service: 1
I come to show my appreciation for the service provided by employee Ana Santiago, who was super attentive to me, and as I was unable to take the food because I had reduced mobility, she left her work station to help me, for more people like that ??
2 hours late for my food
Service: 1
I was deceived, I bought the bucket+2 beers, I didn't receive the beers, when I questioned the employee, he said he didn't follow the order even though he insisted and showed the offer, he didn't give me the beers! Now the question remains as to whether the offer is just to deceive.
Edit: what's the point of having offers if they don't give what is offered!
Atmosphere: 4
Food: 4
Service: 1
Restaurantji Recommends
There was an error in the request. There was a product missing that I had to complain about.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Menú Long Chicken
An experience as always good
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Menú Long Chicken
It was a pleasant surprise. I liked.
Atmosphere: 4
Food: 4
Service: 4
I love eating there or bringing it home from time to time.
Atmosphere: 5
Food: 5
Service: 5
After several experiences at the Drive-Thru, I can't help but praise the attention and friendliness with which I was always treated by the employees (especially those on the night shift). Approachable, dedicated, smiling and very affectionate…10/10.
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