The service was poor. The girl spoke extremely quietly, we could barely hear anything she was saying. Moreover, she didn't even look at us and didn't listen much since I told her what I wanted and I had to repeat the same thing to her afterwards. The employees were genuinely lacking in courtesy, in my opinion. Also, the place was what one would consider “trash”; full garbage bags on the floor where customers eat, waste on the floor, etc. I could understand this household disaster if they were in the middle of a “rush” but it was around 8:30 p.m., so far from rush hours.
Atmosphere: 1
Food: 2
Service: 1
Janik Denis
Very slow service for a summer Sunday afternoon. Only 2 employees to serve around ten people.
Roger Lupien
The product remains delicious but during our last 3 visits the service was very poor. Huge wait for the cones after placing the order. Big decline this year.
Atmosphere: 3
Food: 4
Service: 1
Kimberly Piché
Best service I've had from a favorite chocolate to date. Sam's service is amazing and friendly. I will come back not only for the sweet treat, but also for the remarkable experience.
Atmosphere: 5
Food: 5
Service: 5
Be Kalzen
Since I was a young child, I have always had a weakness for creameries. My meeting with Chocolat Favoris was love at first sight and we entered into an exclusive relationship. I've been very satisfied for a long time, but Sam's outstanding customer service made me think "it's about time I wrote a review." Well done! Sugaring has never been so exquisite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cornet de Crème Glacée Enrobé - Petit Format
marie lalonde
Visit on Wednesday evening July 17, 2024 at 7:05 p.m. We are the only 2 customers ordering at the counter. A small vanilla cotton candy in a bowl and a medium vanilla cookies cream in a bowl too. Total $15.49. For the first time, we receive our ice cream cup and the surprise when we see our bowls!! They are exactly half in quantity compared to all the other chocolate favorites that we frequent often. The manager comes to us when we complain and tells us she checked and it's the same amount as usual, but because the ice cream is so soft it looks smaller. We are shocked but the employees don't want to hear it and continue to sweep the matter further. We leave VERY DISAPPOINTED AND WILL NOT RETURN TO BLAINVILLE ON MICHÈLE BOHEC! EXECRABLE SERVICE!!!
Atmosphere: 1
Food: 1
Service: 1
Renaud Shareck
I had a sundae for a change because I was driving and I was really disappointed with the “large” portion. At the price it costs, I was expecting something more substantial... I had to wait several minutes while the employees tried to put the chocolate sauce on the sundae with the small plastic bottle that is sold in stores (like squeeze bottle). I worked in a small creamery 20 years ago and we were better equipped than that! There was hot fudge too unlike at CF. I felt cheated when I left there, depleted by at least $8 for 4 mouthfuls of soft serve.
Atmosphere: 5
Food: 2
Service: 4
Myriam Dubois
Fast service and friendly employees. Not many places to sit inside. Places to sit outside. Great family outing and varied menu for all tastes!
Atmosphere: 4
Food: 5
Service: 5
Alexe Baronian
We waited so long, it seemed like the employees weren't even working. We paid, and then a gang of us just waited for a good 15 minutes for cones. When I got mine, the employee who gave it to me dipped it too much in chocolate, like all the way to the cone. So the chocolate didn't solidify since it wasn't all on the ice cream and it was dripping EVERYWHERE on me. I don’t even understand why she gave me the cone like that, clearly she saw that the chocolate was overflowing….
Follow-up*: following the business' response, I wrote an email and I never received a response or follow-up.... ? I guess the answer was just to look good?
Florence Scanvic
Thank you SO much for having vegan vanilla! (You are far too rare unfortunately.)
Im just satisfied about the ice cream! It’s really good I recommend going in Chocolat Favoris! ??
Atmosphere: 4
Food: 5
Service: 5
Bella001
Recently I tried the (iced) milkshake, with chocolate hazelnut and Wow, it’s my favorite!! Best milkshake in my opinion!!!😍🙏
Atmosphere: 4
Food: 5
Service: 4
Pierre-Yves Côté
Line-up until outside Friday evening March 15 at 9 p.m. Three employees who do the cleaning and only two who do the service. I understand that you can't wait to close, but shouldn't we serve customers before closing?
Atmosphere: 3
Food: 5
Service: 1
DoDo Brigitte
Always good in all times of the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cornet de Crème Glacée Éclaté - Petit Format, Blitz de Pâques
Lovely
Good! It's about time you extended opening hours. Thanks for that. ? ? ❤️
The service was poor. The girl spoke extremely quietly, we could barely hear anything she was saying. Moreover, she didn't even look at us and didn't listen much since I told her what I wanted and I had to repeat the same thing to her afterwards. The employees were genuinely lacking in courtesy, in my opinion. Also, the place was what one would consider “trash”; full garbage bags on the floor where customers eat, waste on the floor, etc. I could understand this household disaster if they were in the middle of a “rush” but it was around 8:30 p.m., so far from rush hours.
Atmosphere: 1
Food: 2
Service: 1
Very slow service for a summer Sunday afternoon. Only 2 employees to serve around ten people.
The product remains delicious but during our last 3 visits the service was very poor. Huge wait for the cones after placing the order. Big decline this year.
Atmosphere: 3
Food: 4
Service: 1
Best service I've had from a favorite chocolate to date. Sam's service is amazing and friendly. I will come back not only for the sweet treat, but also for the remarkable experience.
Atmosphere: 5
Food: 5
Service: 5
Since I was a young child, I have always had a weakness for creameries. My meeting with Chocolat Favoris was love at first sight and we entered into an exclusive relationship. I've been very satisfied for a long time, but Sam's outstanding customer service made me think "it's about time I wrote a review." Well done! Sugaring has never been so exquisite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cornet de Crème Glacée Enrobé - Petit Format
Visit on Wednesday evening July 17, 2024 at 7:05 p.m. We are the only 2 customers ordering at the counter. A small vanilla cotton candy in a bowl and a medium vanilla cookies cream in a bowl too. Total $15.49. For the first time, we receive our ice cream cup and the surprise when we see our bowls!! They are exactly half in quantity compared to all the other chocolate favorites that we frequent often. The manager comes to us when we complain and tells us she checked and it's the same amount as usual, but because the ice cream is so soft it looks smaller. We are shocked but the employees don't want to hear it and continue to sweep the matter further. We leave VERY DISAPPOINTED AND WILL NOT RETURN TO BLAINVILLE ON MICHÈLE BOHEC! EXECRABLE SERVICE!!!
Atmosphere: 1
Food: 1
Service: 1
I had a sundae for a change because I was driving and I was really disappointed with the “large” portion. At the price it costs, I was expecting something more substantial... I had to wait several minutes while the employees tried to put the chocolate sauce on the sundae with the small plastic bottle that is sold in stores (like squeeze bottle). I worked in a small creamery 20 years ago and we were better equipped than that! There was hot fudge too unlike at CF. I felt cheated when I left there, depleted by at least $8 for 4 mouthfuls of soft serve.
Atmosphere: 5
Food: 2
Service: 4
Fast service and friendly employees. Not many places to sit inside. Places to sit outside. Great family outing and varied menu for all tastes!
Atmosphere: 4
Food: 5
Service: 5
We waited so long, it seemed like the employees weren't even working. We paid, and then a gang of us just waited for a good 15 minutes for cones. When I got mine, the employee who gave it to me dipped it too much in chocolate, like all the way to the cone. So the chocolate didn't solidify since it wasn't all on the ice cream and it was dripping EVERYWHERE on me. I don’t even understand why she gave me the cone like that, clearly she saw that the chocolate was overflowing….
Follow-up*: following the business' response, I wrote an email and I never received a response or follow-up.... ? I guess the answer was just to look good?
Thank you SO much for having vegan vanilla! (You are far too rare unfortunately.)
Restaurantji Recommends
Im just satisfied about the ice cream!
It’s really good I recommend going in Chocolat Favoris! ??
Atmosphere: 4
Food: 5
Service: 5
Recently I tried the (iced) milkshake, with chocolate hazelnut and Wow, it’s my favorite!! Best milkshake in my opinion!!!😍🙏
Atmosphere: 4
Food: 5
Service: 4
Line-up until outside Friday evening March 15 at 9 p.m. Three employees who do the cleaning and only two who do the service. I understand that you can't wait to close, but shouldn't we serve customers before closing?
Atmosphere: 3
Food: 5
Service: 1
Always good in all times of the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cornet de Crème Glacée Éclaté - Petit Format, Blitz de Pâques
Good! It's about time you extended opening hours. Thanks for that. ? ? ❤️
Atmosphere: 5
Food: 5
Service: 5
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