I had terrible service today November 29, 2024. I ordered a latte on ice and it tasted really bad and not like it usually tastes. I am a fairly regular customer and this is the first time I have gone to see someone to change my drink. So I proceeded to ask for another drink, the same or another one it doesn't matter to replace the $7.50 one I had paid for and which didn't taste good at all. An employee told me that there was nothing to do because the drink had been made correctly, when she hadn't even done it...she looked at me and said: no we I'm not going to give you anything else, maybe it's just you who doesn't like something in it. I'm a regular at this drink so I know I usually like it. All that to say that I had to throw away the drink and that I had a severe headache a few minutes later. Service that does not advocate the customer at all...I will not come back again.
Atmosphere: 1
Food: 1
Service: 1
Suzane Aldouhaik
I always come to this place to have a cappuccino, a latte, or a hot chocolate. This time I came with my mother and my friend, but I was a little embarrassed in front of them because the cappuccino was really too cold.
Atmosphere: 5
Food: 3
Service: 1
Suleiman Aldouhaik
Employees do not pay attention to customers They have a little lack of respect
Atmosphere: 1
Food: 3
Service: 1
Sylvia Soulière Léveillée
This is such a cozy, calm place to come eat.we love the food always fresh and so tasty. You can also bring your laptop to do some studying and / or working remotely
Atmosphere: 5
Food: 5
Service: 5
Sara Sar
The chicken sandwich was very good, Even the salads Thanks to the Moca Loca team
Atmosphere: 4
Food: 4
Service: 4
Sybel Payette
Customer service is always impeccable. And drink/food is just as much!
Karen Pauline Daly
I was looking for a simple iced tea as it was a hot summer day. They only had one option already made, which was partly lemonade. I didn't want lemonade, so I asked for plain green iced tea, no sweetener. You'd think this would be simple enough. The young server brought me a glass of cold water with a green tea bag in it. For some reason, some tea leaves were floating in my glass. It was a very weak drink after waiting 10 minutes. The staff here do not apparently know how to make iced tea. I was surprised, to say the least. I should add that this drink was about $4. The ambiance was nice however, my drink was terrible. I can do this easily at home - I am not sure why they can't do this for customers.
Jose Provost
Always good usually but today we made a mistake with my order
A great place to drink a really good Italian coffee! The welcome is pleasant and the place is very pleasant and cozy.
Atmosphere: 5
Food: 5
Service: 5
bernice etame
Everything is delicate, delicious and refined ???
Atmosphere: 5
Food: 5
Service: 5
Kapil
Service is not good
Atmosphere: 1
Food: 1
Service: 1
Lucas Visi
I’ve been going there for two years now, it’s a quiet, relaxing and welcoming place for students, adults and people in research of a good time.
I’ve seen reviews about young kids not being welcomed in the café, I don’t think that’s true. While the targeted audience is mostly adults, looking for an escape or a quiet time away from home, I’ve seen parents with their kids. And if the cafe doesn’t have all the equipments you may need (like most places btw) just have whatever you may need ready in your car ;) (Also, the boss will always answer in the language you asked your question!)
Atmosphere: 5
Food: 5
Service: 5
Nathalie Perreault
I have been going to Moca Loca since it opened, because it is located not far from my house within walking distance and the place is very clean, beautiful and welcoming. The employees are very kind, respectful and professional. Food and cafes are excellent. I wish this restaurant-cafe a long life!!!
Rude barista
Bad customer experience
Atmosphere: 3
Food: 3
Service: 1
I had terrible service today November 29, 2024. I ordered a latte on ice and it tasted really bad and not like it usually tastes. I am a fairly regular customer and this is the first time I have gone to see someone to change my drink. So I proceeded to ask for another drink, the same or another one it doesn't matter to replace the $7.50 one I had paid for and which didn't taste good at all. An employee told me that there was nothing to do because the drink had been made correctly, when she hadn't even done it...she looked at me and said: no we I'm not going to give you anything else, maybe it's just you who doesn't like something in it. I'm a regular at this drink so I know I usually like it. All that to say that I had to throw away the drink and that I had a severe headache a few minutes later. Service that does not advocate the customer at all...I will not come back again.
Atmosphere: 1
Food: 1
Service: 1
I always come to this place to have a cappuccino, a latte, or a hot chocolate. This time I came with my mother and my friend, but I was a little embarrassed in front of them because the cappuccino was really too cold.
Atmosphere: 5
Food: 3
Service: 1
Employees do not pay attention to customers
They have a little lack of respect
Atmosphere: 1
Food: 3
Service: 1
This is such a cozy, calm place to come eat.we love the food always fresh and so tasty. You can also bring your laptop to do some studying and / or working remotely
Atmosphere: 5
Food: 5
Service: 5
The chicken sandwich was very good,
Even the salads
Thanks to the Moca Loca team
Atmosphere: 4
Food: 4
Service: 4
Customer service is always impeccable.
And drink/food is just as much!
I was looking for a simple iced tea as it was a hot summer day. They only had one option already made, which was partly lemonade. I didn't want lemonade, so I asked for plain green iced tea, no sweetener. You'd think this would be simple enough. The young server brought me a glass of cold water with a green tea bag in it. For some reason, some tea leaves were floating in my glass. It was a very weak drink after waiting 10 minutes. The staff here do not apparently know how to make iced tea. I was surprised, to say the least. I should add that this drink was about $4.
The ambiance was nice however, my drink was terrible. I can do this easily at home - I am not sure why they can't do this for customers.
Always good usually but today we made a mistake with my order
Atmosphere: 5
Food: 5
Service: 2
Amazing croissant sandwich
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissants
Restaurantji Recommends
A great place to drink a really good Italian coffee! The welcome is pleasant and the place is very pleasant and cozy.
Atmosphere: 5
Food: 5
Service: 5
Everything is delicate, delicious and refined ???
Atmosphere: 5
Food: 5
Service: 5
Service is not good
Atmosphere: 1
Food: 1
Service: 1
I’ve been going there for two years now, it’s a quiet, relaxing and welcoming place for students, adults and people in research of a good time.
I’ve seen reviews about young kids not being welcomed in the café, I don’t think that’s true. While the targeted audience is mostly adults, looking for an escape or a quiet time away from home, I’ve seen parents with their kids. And if the cafe doesn’t have all the equipments you may need (like most places btw) just have whatever you may need ready in your car ;)
(Also, the boss will always answer in the language you asked your question!)
Atmosphere: 5
Food: 5
Service: 5
I have been going to Moca Loca since it opened, because it is located not far from my house within walking distance and the place is very clean, beautiful and welcoming. The employees are very kind, respectful and professional. Food and cafes are excellent. I wish this restaurant-cafe a long life!!!
Atmosphere: 5
Food: 5
Service: 5
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