My first and last interaction with this restaurant. I called and was told to arrive within 30 minutes. I drove 15 minutes from Ottawa only to be impolitely told at 8:15pm that the kitchen is closed, but the door sign and website says the restaurant is opened until 10:30pm. This was very inconvenient for my family and just didn’t make sense to us.
Isabelle Chene
Always a great experience at Saigon Thai. Everything is made fresh, made to order which is why it takes a little more time than other places. I guarantee it's worth the wait! I highly recommend the pad thai, the vermicelli, and the spring rolls! ✨️
Atmosphere: 5
Food: 5
Service: 5
Elle Hamilton
Great dinner option for family reunion. Good portions and lots to share. Bring your own wine. Busy place.
emily m
The food was delicious however we waited over an hour for our mains which is understandable considering it was very busy but as soon as our food came out, everyone else's did as well even though we were there at least 30 minutes before. We were later informed the kitchen didn't open until 5pm even though they told us they were open at 4:30, took our orders and served our appetizers. The restaurant is beautiful the service was great, the owners are the only chefs & the food was amazing.
Louis D'Aoust
I've been going to this restaurant for a few years. Very good food at a very reasonable price. What can I say about the excellent service. I highly recommend it
Atmosphere: 5
Food: 5
Service: 5
Julian Khouri
Very good food. Just a little disappointing that even two hours before closing on Saturday several of my favorite meals were gone. Recommended nonetheless.
Atmosphere: 4
Food: 4
Service: 5
Benoit Levert
WoW amazing food quality Taste freshness subtleties of flavors wow wow wow And incredible service from Frédérique, a smiling, friendly lady and above all proud to serve incredible food and share the owners' passion in the kitchen!!! I will definitely come back on all my visits to Gatineau!!!
Atmosphere: 4
Food: 5
Service: 5
Russell O'Brien
Some of the dishes looked and tasted great. The pad thai was with Angel hair noodles and was soupy, with very little egg. Not how I like my pad thai. It takes a long time to cook however the dishes that were good really were fresh and quality. Made a reservation for eight people and they ended up splitting us. They said they had phoned the person who made the reservation but that wasn't true. Also a quality restaurant serves the meals at the same time. Tonight they were 5 minutes apart at the same table
I normally have a good experience when I go to Saigon Thai, but yesterday we were rushed to leave at 8:30 p.m. with 10 minutes' notice from the employee in a rather curt tone, when the poster actually states that the restaurant closes at 10 p.m. In addition, the dish we ordered, which should have contained a nest of crispy noodles, contained almost none. I will go back, hoping that everything is restored.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Nid de Crevettes
Jean-luc Paquette
Excellent food
Atmosphere: 5
Food: 5
Service: 5
Benoit Groulx
Food is always on point, everything is fresh and the owners are very welcoming and involved in the business. Which is something i like to see in restaurants
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood Nest
Jeff Kennedy
Food is pretty decent, that's why we would go regularly. One of the older waitresses is great also. But here are some additional sad facts for you to consider - interpret them as you like.
We arrived at 5pm for a birthday supper for 6. We ordered the table d'hote and started expressing concern with the wait shortly after 6pm and finally got our soup around 6:15pm. Sadly, I had to leave the group at 6:45pm to have time to grab some fastfood and get to a 7pm appointment.
But before I did, I asked to speak to a supervisor. I was told that there are none and the server makes all decisions. So I explained that I had a very poor experience and suggested a very basic gesture to acknowledge the poor service would be to discount the soup (i.e. I didn't get to finish the evening with the group). "Absolutely not, it says on the menu that we warned you we are very slow because food is hand prepared". I was a bit in shock at how seemingly ignorant they were of what had been going on for 1h45mins. I paid and left.
The group experience just got worse...the food came well after I left...then the bill took an eternity also. AND NO, the restaurant was not at all full - we came at 5pm on a Wednesday to get ahead of any possible rush.
So my partner decides to leave a 10% tip...we contemplated 0% heaven-forbid but only wanted to send a message because none of our words that evening seemed to register. And to top off the evening, the terribly obtuse waitress chases my partner down into the lobby to alert that a normal tip is much higher and suggesting it should be fixed! That is tremendous irony, because what needed to be fixed was the terrible customer service experience that the restaurant had multiple opportunities to address.
I contacted the owner the next day, very hopeful that they would see the missed opportunities in our situation. I waited 3 weeks to write this review in order to give the owner a chance to address my concern. They said they felt "really bad" and offered me a free soup for the next time i would come in. I told them it was far too BIG of an assumption that there will be a next time with responsibility of that nature.
I hope your experience is better, it's the kitchen staff that keep this restaurant alive. Sadly, you'll see from the other reviews that our experience is NOT unusual.
Atmosphere: 3
Food: 5
Service: 1
Lucie Courville
I went there twice, I waited more than an hour for my meal, the second time there were 4 of us and we took starters, 3 of them had their starters before me. I got the mine 40 minutes later. After 1:30 of waiting we left without having eaten the main meal and not knowing what time they would serve us. Too bad because what I tasted was excellent. I would not return
Excellent food
Atmosphere: 5
Food: 5
Service: 5
My first and last interaction with this restaurant. I called and was told to arrive within 30 minutes. I drove 15 minutes from Ottawa only to be impolitely told at 8:15pm that the kitchen is closed, but the door sign and website says the restaurant is opened until 10:30pm. This was very inconvenient for my family and just didn’t make sense to us.
Always a great experience at Saigon Thai. Everything is made fresh, made to order which is why it takes a little more time than other places. I guarantee it's worth the wait! I highly recommend the pad thai, the vermicelli, and the spring rolls! ✨️
Atmosphere: 5
Food: 5
Service: 5
Great dinner option for family reunion. Good portions and lots to share. Bring your own wine. Busy place.
The food was delicious however we waited over an hour for our mains which is understandable considering it was very busy but as soon as our food came out, everyone else's did as well even though we were there at least 30 minutes before. We were later informed the kitchen didn't open until 5pm even though they told us they were open at 4:30, took our orders and served our appetizers. The restaurant is beautiful the service was great, the owners are the only chefs & the food was amazing.
I've been going to this restaurant for a few years. Very good food at a very reasonable price. What can I say about the excellent service. I highly recommend it
Atmosphere: 5
Food: 5
Service: 5
Very good food. Just a little disappointing that even two hours before closing on Saturday several of my favorite meals were gone. Recommended nonetheless.
Atmosphere: 4
Food: 4
Service: 5
WoW amazing food quality
Taste freshness subtleties of flavors wow wow wow
And incredible service from Frédérique, a smiling, friendly lady and above all proud to serve incredible food and share the owners' passion in the kitchen!!!
I will definitely come back on all my visits to Gatineau!!!
Atmosphere: 4
Food: 5
Service: 5
Some of the dishes looked and tasted great. The pad thai was with Angel hair noodles and was soupy, with very little egg. Not how I like my pad thai. It takes a long time to cook however the dishes that were good really were fresh and quality. Made a reservation for eight people and they ended up splitting us. They said they had phoned the person who made the reservation but that wasn't true. Also a quality restaurant serves the meals at the same time. Tonight they were 5 minutes apart at the same table
Atmosphere: 4
Food: 4
Service: 3
Very very good
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I normally have a good experience when I go to Saigon Thai, but yesterday we were rushed to leave at 8:30 p.m. with 10 minutes' notice from the employee in a rather curt tone, when the poster actually states that the restaurant closes at 10 p.m. In addition, the dish we ordered, which should have contained a nest of crispy noodles, contained almost none. I will go back, hoping that everything is restored.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Nid de Crevettes
Excellent food
Atmosphere: 5
Food: 5
Service: 5
Food is always on point, everything is fresh and the owners are very welcoming and involved in the business. Which is something i like to see in restaurants
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood Nest
Food is pretty decent, that's why we would go regularly. One of the older waitresses is great also. But here are some additional sad facts for you to consider - interpret them as you like.
We arrived at 5pm for a birthday supper for 6. We ordered the table d'hote and started expressing concern with the wait shortly after 6pm and finally got our soup around 6:15pm. Sadly, I had to leave the group at 6:45pm to have time to grab some fastfood and get to a 7pm appointment.
But before I did, I asked to speak to a supervisor. I was told that there are none and the server makes all decisions. So I explained that I had a very poor experience and suggested a very basic gesture to acknowledge the poor service would be to discount the soup (i.e. I didn't get to finish the evening with the group). "Absolutely not, it says on the menu that we warned you we are very slow because food is hand prepared". I was a bit in shock at how seemingly ignorant they were of what had been going on for 1h45mins. I paid and left.
The group experience just got worse...the food came well after I left...then the bill took an eternity also. AND NO, the restaurant was not at all full - we came at 5pm on a Wednesday to get ahead of any possible rush.
So my partner decides to leave a 10% tip...we contemplated 0% heaven-forbid but only wanted to send a message because none of our words that evening seemed to register. And to top off the evening, the terribly obtuse waitress chases my partner down into the lobby to alert that a normal tip is much higher and suggesting it should be fixed! That is tremendous irony, because what needed to be fixed was the terrible customer service experience that the restaurant had multiple opportunities to address.
I contacted the owner the next day, very hopeful that they would see the missed opportunities in our situation. I waited 3 weeks to write this review in order to give the owner a chance to address my concern. They said they felt "really bad" and offered me a free soup for the next time i would come in. I told them it was far too BIG of an assumption that there will be a next time with responsibility of that nature.
I hope your experience is better, it's the kitchen staff that keep this restaurant alive. Sadly, you'll see from the other reviews that our experience is NOT unusual.
Atmosphere: 3
Food: 5
Service: 1
I went there twice, I waited more than an hour for my meal, the second time there were 4 of us and we took starters, 3 of them had their starters before me. I got the mine 40 minutes later. After 1:30 of waiting we left without having eaten the main meal and not knowing what time they would serve us. Too bad because what I tasted was excellent. I would not return
Atmosphere: 4
Food: 4
Service: 1
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