All around a bad experience. Expensive, Classless staff and dirty environment.
Atmosphere: 1
Food: 1
Service: 1
Takoua Faleh
Today we went to second cup les promenades. A piece of glass fell to the ground right next to my little girl. The waitress came to see where this piece fell from and instead of seeing if we are okay and that the little one hasn't touched herself. She started speaking in English with another customer, telling him in an ironic tone that it fell from the sky. Certainly we understand English, something your waitress may not know and fortunately for us everyone also experienced the scene with us. I don't know if you provide HR training for your staff and if you recruit them on the basis of their soft skills and engage them in your marketing policy in order to maintain mutual respect with your customers and retain them regardless of their color, race,origin and religion, etc. I really doubt it. In any case, I have been a loyal customer but I don't think I will come back or recommend your coffee to my small and large family, friends, colleagues, neighbors...
Atmosphere: 1
Food: 1
Service: 1
pelmi ced
Incredibly SLOW service
Diana Cuasquer
The best iced matcha latté I’ve tasted so far. My family and I had a great time in the place with so comfy atmosphere
Atmosphere: 5
Food: 5
Service: 5
Daeky_- w -
The best iced matcha latté I’ve tasted so far. My family and I had a great time in the place with so comfy
Atmosphere: 5
Food: 5
Service: 5
Diana Carolina Aldana Cuasquer
The best iced matcha latté I’ve tasted so far. My family and I had a great time in the place with so comfy
Atmosphere: 5
Food: 5
Service: 5
Shane
Best coffee chain in Canada. Real quality coffee. I have no idea how Starbucks low quality coffee took off and Second Cup didn't. If you know what good quality coffee is, you'll choose Second Cup every time!
Atmosphere: 5
Food: 5
Service: 5
Isabelle CR
Quel bel accueil, personnel chaleureux, café goûteux, merci!(Translated by Google)What a warm welcome, warm staff, tasty coffee, thank you!
Tara Dussoye
Very bad experience. Bought three lattes, was cold. pastry frozen and employees talking to each other ignoring customers. Place dirty. Third time going and no change!! Never going back
Ils sont 4 en arrière du comptoir et ont de la difficulté à servir les 3 clients. Les ignorent et l’endroit est sale.(Translated by Google)They are 4 behind the counter and have difficulty serving the 3 customers. Ignore them and the place is filthy.
josh duncan
The girl who is the manager does an excellent job and cares alot about the Cafe and her job. Always is pleasant and works hard
Colette Charbonneau
Le 4 octobre 2022. Second Cup Café aux Promenades Gatineau: Mon amie s’est brûlé la langue et la gorge car trop brûlant.On a dû jeter les lattés car pas buvable.Donc, un 10,00$ (pour deux) carrément jeté à la poubelle.Une formation serait peut-être appropriée.(Translated by Google)October 4, 2022. Second Cup Café at Promenades Gatineau: My friend burned her tongue and throat because it was too hot.We had to throw away the lattes because they weren't drinkable.So, a $10.00 (for two) straight out of the box.Training might be appropriate.
Reza
Bon accueil, personnelle super gentil. Par contre le flat white, pas maîtrisé du tout. On a servi un latte avec du lait brûlant. En général, le problème des second cup est que les barista ne sont pas vraiment formé et cela se voit qu'il ne maîtrise pas les techniques de moussage de lait.(Translated by Google)Good welcome, super nice personal. On the other hand the flat white, not mastered at all. We served a latte with hot milk. In general, the problem with second cups is that the barista is not really trained and it shows that he does not master milk frothing techniques.
Alanna Mavis
Great Café, cozy, comfy atmosphere. Owners are on-site so it give you that homey feel! The coffee is great, lots of selection and they can make you anything you want even off menu! Staff is friendly and up beat. Excellent service!
best latte I have tasted around thank
Atmosphere: 5
Food: 5
Service: 5
All around a bad experience. Expensive, Classless staff and dirty environment.
Atmosphere: 1
Food: 1
Service: 1
Today we went to second cup les promenades. A piece of glass fell to the ground right next to my little girl. The waitress came to see where this piece fell from and instead of seeing if we are okay and that the little one hasn't touched herself. She started speaking in English with another customer, telling him in an ironic tone that it fell from the sky. Certainly we understand English, something your waitress may not know and fortunately for us everyone also experienced the scene with us. I don't know if you provide HR training for your staff and if you recruit them on the basis of their soft skills and engage them in your marketing policy in order to maintain mutual respect with your customers and retain them regardless of their color, race,origin and religion, etc. I really doubt it. In any case, I have been a loyal customer but I don't think I will come back or recommend your coffee to my small and large family, friends, colleagues, neighbors...
Atmosphere: 1
Food: 1
Service: 1
Incredibly SLOW service
The best iced matcha latté I’ve tasted so far. My family and I had a great time in the place with so comfy atmosphere
Atmosphere: 5
Food: 5
Service: 5
The best iced matcha latté I’ve tasted so far. My family and I had a great time in the place with so comfy
Atmosphere: 5
Food: 5
Service: 5
The best iced matcha latté I’ve tasted so far. My family and I had a great time in the place with so comfy
Atmosphere: 5
Food: 5
Service: 5
Best coffee chain in Canada. Real quality coffee. I have no idea how Starbucks low quality coffee took off and Second Cup didn't. If you know what good quality coffee is, you'll choose Second Cup every time!
Atmosphere: 5
Food: 5
Service: 5
Quel bel accueil, personnel chaleureux, café goûteux, merci!(Translated by Google)What a warm welcome, warm staff, tasty coffee, thank you!
Very bad experience. Bought three lattes, was cold. pastry frozen and employees talking to each other ignoring customers. Place dirty. Third time going and no change!! Never going back
Parking: Ok
Restaurantji Recommends
Ils sont 4 en arrière du comptoir et ont de la difficulté à servir les 3 clients. Les ignorent et l’endroit est sale.(Translated by Google)They are 4 behind the counter and have difficulty serving the 3 customers. Ignore them and the place is filthy.
The girl who is the manager does an excellent job and cares alot about the Cafe and her job. Always is pleasant and works hard
Le 4 octobre 2022. Second Cup Café aux Promenades Gatineau: Mon amie s’est brûlé la langue et la gorge car trop brûlant.On a dû jeter les lattés car pas buvable.Donc, un 10,00$ (pour deux) carrément jeté à la poubelle.Une formation serait peut-être appropriée.(Translated by Google)October 4, 2022. Second Cup Café at Promenades Gatineau: My friend burned her tongue and throat because it was too hot.We had to throw away the lattes because they weren't drinkable.So, a $10.00 (for two) straight out of the box.Training might be appropriate.
Bon accueil, personnelle super gentil. Par contre le flat white, pas maîtrisé du tout. On a servi un latte avec du lait brûlant. En général, le problème des second cup est que les barista ne sont pas vraiment formé et cela se voit qu'il ne maîtrise pas les techniques de moussage de lait.(Translated by Google)Good welcome, super nice personal. On the other hand the flat white, not mastered at all. We served a latte with hot milk. In general, the problem with second cups is that the barista is not really trained and it shows that he does not master milk frothing techniques.
Great Café, cozy, comfy atmosphere. Owners are on-site so it give you that homey feel! The coffee is great, lots of selection and they can make you anything you want even off menu! Staff is friendly and up beat. Excellent service!
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