Attitude of one of the workers very rude and disrespectful. We ordered our usual order and there was a mistake so we kindly asked to add what was missing and he said nothing was missing and we had no idea what we were saying, saying "it's my job not yours I know what to do"... and asking me to shut up when I tried to communicate the error with him. I don't understand how you can talk to customers like this.
Service: 1
Marie-Eve Henrichon
I love Starbucks, but I regularly have errors in my order at this branch and the service is very slow compared to other franchises I have been to.
Atmosphere: 3
Food: 3
Service: 2
nickf.b beauty
The worst Starbucks in Gatineau this was my party and I don't use the app often when I get to the checkout I get a non-chalant vrm attitude Como if they didn't take me seriously after re-downloading the app I being told by another cashier that I can't get my free coffee SO I HAVE TO PAY FOR MY COFFEE!!!!! AND IT’S MY PARTY! Then while waiting for my coffee which I have to pay for btw!!!!! The manager or person in charge gives a lady a coffee for FREE IN FRONT OF MY FACE!!!! So you are going to give a free coffee because it was your mistake my blame that I didn't know that I had to wait 3 months for my Starbucks app to be able to have my free party coffee keep it's correct I hope the person in charge in the morning is happy who had an extra $7.89 in his morning btw I will continue to go to the one at the Gappe station at least there we feel better respected especially in the lgbtq kitty girl aspect ?
Atmosphere: 1
Food: 1
Service: 1
nicolas frenette-berthelot
Over all the usual with Starbucks as it is my birthday and I don’t usually use the app often the cashier told me I needed the app I spent 10 mins getting my app back got to the cash and was told I could not redeem my free coffee on my birthday! Then I PAID FOR MY DRINK!!! And they made a mistake and gave a coffee for free to the costumer in front of my face SO YOU CAN GIVE A FREE COFFEE TO HER BUT NOT TO ME I SHOWED MY ID BUT NOOOOOO NO FREE DRINK FOR NICK BUT FOR AN OLD LADY SUREEEEE if I can say this nicely have an awful day!
Atmosphere: 1
Service: 1
A Montpetit
DO NOT COME HERE! Terrible staff, nobody working cash 4 people making drinks, waited 40 mins for a sandwich, which they kept sending out the drive thru
Kateryna Lopaieva
Very long waiting time! It took 30 min to get 4 cake pops and 1 croissant! No drinks were in the order. Crazy. I am very disappointed in this location.
Atmosphere: 4
Food: 4
Service: 1
Shriya Saraswat
I was visting from Toronto and had ordered for a coffee and after 15 mins of waiting when I asked the status they just kept on saying there is a queue. However, people who came in after me and ordered after me received their orders during the time I waited. I was told their queue included ‘mobile’ orders and this was not the experience that I had in any of the starbucks i have visited previously. Had to leave without my morning coffee after requesting them to cancel my order.
Very testy latte, smile in the face. I like Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Myriam Mejri
Was just okay ...
Atmosphere: 3
Food: 4
Service: 3
Lou marie
Please remember to use straws when ordering online, it's very nice to pay $8 for a drink and not even be able to drink it
Kimberley Tremblay
Prepared, overpriced food. Expensive coffee!!! Hardddddd to find the location if driving in from the back of the parking lot. Friedlndly, helpful staff, though!
Parking: Manyyy businesses share this parking lot so you might have to drive around a bit to find a spot.
Wheelchair accessibility: The pavement in front is lowered, and there is a button outside and inside to open the door!
Atmosphere: 3
Food: 2
Service: 3
PHAROS TOURS
Very nice professional customer service clean washrooms
Good service. Nice atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Attitude of one of the workers very rude and disrespectful. We ordered our usual order and there was a mistake so we kindly asked to add what was missing and he said nothing was missing and we had no idea what we were saying, saying "it's my job not yours I know what to do"... and asking me to shut up when I tried to communicate the error with him. I don't understand how you can talk to customers like this.
Service: 1
I love Starbucks, but I regularly have errors in my order at this branch and the service is very slow compared to other franchises I have been to.
Atmosphere: 3
Food: 3
Service: 2
The worst Starbucks in Gatineau this was my party and I don't use the app often when I get to the checkout I get a non-chalant vrm attitude Como if they didn't take me seriously after re-downloading the app I being told by another cashier that I can't get my free coffee SO I HAVE TO PAY FOR MY COFFEE!!!!! AND IT’S MY PARTY! Then while waiting for my coffee which I have to pay for btw!!!!! The manager or person in charge gives a lady a coffee for FREE IN FRONT OF MY FACE!!!! So you are going to give a free coffee because it was your mistake my blame that I didn't know that I had to wait 3 months for my Starbucks app to be able to have my free party coffee keep it's correct I hope the person in charge in the morning is happy who had an extra $7.89 in his morning btw I will continue to go to the one at the Gappe station at least there we feel better respected especially in the lgbtq kitty girl aspect ?
Atmosphere: 1
Food: 1
Service: 1
Over all the usual with Starbucks as it is my birthday and I don’t usually use the app often the cashier told me I needed the app I spent 10 mins getting my app back got to the cash and was told I could not redeem my free coffee on my birthday! Then I PAID FOR MY DRINK!!! And they made a mistake and gave a coffee for free to the costumer in front of my face SO YOU CAN GIVE A FREE COFFEE TO HER BUT NOT TO ME I SHOWED MY ID BUT NOOOOOO NO FREE DRINK FOR NICK BUT FOR AN OLD LADY SUREEEEE if I can say this nicely have an awful day!
Atmosphere: 1
Service: 1
DO NOT COME HERE!
Terrible staff, nobody working cash 4 people making drinks, waited 40 mins for a sandwich, which they kept sending out the drive thru
Very long waiting time! It took 30 min to get 4 cake pops and 1 croissant! No drinks were in the order. Crazy. I am very disappointed in this location.
Atmosphere: 4
Food: 4
Service: 1
I was visting from Toronto and had ordered for a coffee and after 15 mins of waiting when I asked the status they just kept on saying there is a queue. However, people who came in after me and ordered after me received their orders during the time I waited. I was told their queue included ‘mobile’ orders and this was not the experience that I had in any of the starbucks i have visited previously. Had to leave without my morning coffee after requesting them to cancel my order.
Atmosphere: 3
Food: 1
Service: 1
The service is very long
I don't like I prefer Canadian products
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very testy latte, smile in the face. I like Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Was just okay ...
Atmosphere: 3
Food: 4
Service: 3
Please remember to use straws when ordering online, it's very nice to pay $8 for a drink and not even be able to drink it
Prepared, overpriced food. Expensive coffee!!! Hardddddd to find the location if driving in from the back of the parking lot. Friedlndly, helpful staff, though!
Parking: Manyyy businesses share this parking lot so you might have to drive around a bit to find a spot.
Wheelchair accessibility: The pavement in front is lowered, and there is a button outside and inside to open the door!
Atmosphere: 3
Food: 2
Service: 3
Very nice professional customer service clean washrooms
Atmosphere: 4
Food: 4
Service: 5
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