My wife had the snails with cheese and the cheese was burnt. The lamb shanks had a strong taste and my steak was overcooked I asked for rare and I got medium.We spent 180$ and I was disappointed.
Atmosphere: 3
Food: 3
Service: 4
Cory
We made a reservation more than two weeks in advance, expecting a smooth experience. Instead, we were told the restaurant was “too busy,” as if that excused what followed. If you can’t manage reservations booked weeks ahead, that’s a management failure — not the customer’s problem. We arrived early for our 7:30pm reservation and still had to wait while the table was being prepared. Once seated, our large party — split between two tables — was assigned only one server. For a restaurant charging $50–$100 per plate, that is completely unacceptable. We were ready to order shortly after sitting down, yet the server repeatedly tried to delay taking our order, even attempting to walk away twice until we insisted. We finally ordered around 8:00pm. What followed was outrageous: nearly two hours before our food began arriving. During the first hour, we asked multiple times about the status of our food and were repeatedly told it was “almost ready.” At around 1 hour and 15 minutes, we requested a manager, who blamed staffing issues and other reservations, promising the food would arrive in “five minutes.” At 1.5 hours, when I sought her out again, she avoided coming to speak with us. Another employee claimed to be the manager but refused to give his name or title. He denied knowing about the delay, blamed the kitchen, and accepted no accountability. Meanwhile, we watched numerous other tables — seated after us — order, eat, and finish while we were still waiting. At 10:00pm, two hours after ordering, our food finally began arriving, slowly and with items missing. The quality did not justify the price or the wait. Afterward, management admitted our table had essentially been forgotten and proceeded to blame the server and kitchen staff. The service was disorganized, management was dismissive, and there was zero accountability from start to finish. For a restaurant positioning itself as upscale, the experience was beyond disappointing — it was unacceptable.
It's great to appear like a fancy restaurant, but if the service and food is absolutely garbage, it is some what pointless.
Atmosphere: 1
Food: 1
Service: 1
Chris Lazaros
We booked a reservation a week in advance for Valentine’s Day. After being seated, it took over an hour to be seen by a waiter. After being seated for over 2 hours we still had not received our main meals. People around us that were seated over an hour after we arrived received their food before us. Many tables around us that were seated around the same time as us also experienced similar service. At this time, up to 2.5 hours at this point, these tables including us asked for the bill for our appetizers. There was no food being served in sight.
Samer Talih
We had a wonderful dining experience months ago at Académie Laval, so we decided to return today for Valentine’s Day. To start with, not only was the entire staff super friendly, but the restaurant owner himself gave us great attention, warmth, and a true sense of hospitality. The food was nothing short of the finest cuisine we have ever had, and the beautiful ambiance truly enhanced our wonderful experience. We highly recommend Académie Laval to anyone who appreciates fine cuisine and a cozy dining atmosphere with an exotic touch.
Atmosphere: 5
Food: 5
Service: 5
Nick Aboukheir
Very bad choice I made tonight to eat at this restaurant. We had to wait 2 hours to get our foods..speak to the owner houssam. Telling him about my refrustration. He said nothing he can do..the foods not really good..I order chicken Parmigiano..the sauce too dry. Chicken over fried. And the vegetables very cold..service very bad..and the washroom is disgusting..no recommendations,.the manager has no experience whatsoever in this business how to manage a restaurant. I told him I am being waiting for my order 2 hours he said I have 360 people in the restaurant what do u want me to do...(if u can't manage this kind of business shouldn't be in the right place)
Atmosphere: 1
Food: 1
Service: 1
Ellie Sh
Spacious restaurant! Perfect family dining place. Calamari is so crispy & delicious. We had lobster and steak- excellent! We will definitely be back soon!
Atmosphere: 5
Food: 5
Service: 5
Gab Pelo
Really good food and service
Jennifer Mendoza Pedraza
I really enjoyed the food, great taste, thank you so much for the incredible service.
Atmosphere: 5
Food: 5
Service: 5
Stephane Duburre
Grate place and good food for family reunion
Atmosphere: 5
Food: 4
Service: 5
Amer Azzizi
Friendly atmosphere bring your own alcohol nice clean and fun
We had our office holiday party at L’academie Laval Centropolis and it was a total delight! Perfect service, super friendly and professional staff. The food was delicious; soup, salad, pasta, main dishes, dessert, everything was wonderful. Will definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Nick Madimenos
Great food and professional service
Atmosphere: 4
Food: 4
Service: 4
Bobby Chan
I reserved a table on a Wednesday for a Saturday night at 7pm. I confirmed the reservation twice through their online reservation platform. It was somewhat disappointing and shocking that when we showed up at 6:30pm to get told that they don't have a table for us and we needed to wait. What's the point of reserving then? The boss/owner had to be called to sort things out. Not a good way to start my mom's birthday celebration.
The place was packed full and parking was next to impossible to find, even in the massive parking lot. We ended up parking on the street. Once seated, there was barely any service. Either the place was under staffed (most probably) or they were just too busy that night. The poor waiter for us had to manage the whole 2nd floor on his own and he was doing his best. Prices went up a lot since the last time we were there too, which is fine, as everything went up post-COVID. It is unfortunate the the service level shot way down though.
Once we ordered, the appetizers came after an acceptable amount of time. However, the main dish took easily an hour to show up. During that time, one person came to fill our water glasses once. That's it. When the food finally showed up, we had to wait for our waiter to be freed up from dealing with other tables on the floor (again, not his fault as he was alone), before serving us our plates. Since it was sitting there waiting a good 5-10 minutes, my dish was just lukewarm at best. Flavor was ok. We never never served any bread either.
When we were done, the boss/owner had to come up and tell people to clear our table. I'm pretty sure there's just a lack of employees or something, because it really doesn't make sense to have so little employees for the 2nd floor.
In the end, the whole experience was somewhat disappointing and I doubt I would go back. The prices are just too high for the level of quality and service.
Atmosphere: 2
Food: 3
Service: 1
Matt Ballantyne
The food…awful. I had a linguini dish and my wife had duck. I’ve had better sauce out of a jar than what I was served. My wife couldn’t eat the duck as it was almost entirely fat and gristle. It was supposed to come with a raspberry sauce, but was basically smothered with Dijon. The salad was more like a soup with all the dressing the put in it. The atmosphere…it felt more like an all you can eat buffet than fine dining. It’s lit up like a grocery store and it was so loud that it made conversation almost impossible. The staff… most looked like they’d rather be walking on hot coals than here. We were lucky that our waitress was pleasant and the busboy was actually quite attentive and friendly. The bill…the food, service and atmosphere was definitely not with the price we paid. For two meals and an appetizer, almost $200 with tip. Overall, I’ve had worse, but I definitely won’t be coming here again
My wife had the snails with cheese and the cheese was burnt. The lamb shanks had a strong taste and my steak was overcooked I asked for rare and I got medium.We spent 180$ and I was disappointed.
Atmosphere: 3
Food: 3
Service: 4
We made a reservation more than two weeks in advance, expecting a smooth experience. Instead, we were told the restaurant was “too busy,” as if that excused what followed. If you can’t manage reservations booked weeks ahead, that’s a management failure — not the customer’s problem.
We arrived early for our 7:30pm reservation and still had to wait while the table was being prepared. Once seated, our large party — split between two tables — was assigned only one server. For a restaurant charging $50–$100 per plate, that is completely unacceptable.
We were ready to order shortly after sitting down, yet the server repeatedly tried to delay taking our order, even attempting to walk away twice until we insisted. We finally ordered around 8:00pm. What followed was outrageous: nearly two hours before our food began arriving.
During the first hour, we asked multiple times about the status of our food and were repeatedly told it was “almost ready.” At around 1 hour and 15 minutes, we requested a manager, who blamed staffing issues and other reservations, promising the food would arrive in “five minutes.” At 1.5 hours, when I sought her out again, she avoided coming to speak with us. Another employee claimed to be the manager but refused to give his name or title. He denied knowing about the delay, blamed the kitchen, and accepted no accountability.
Meanwhile, we watched numerous other tables — seated after us — order, eat, and finish while we were still waiting. At 10:00pm, two hours after ordering, our food finally began arriving, slowly and with items missing. The quality did not justify the price or the wait.
Afterward, management admitted our table had essentially been forgotten and proceeded to blame the server and kitchen staff. The service was disorganized, management was dismissive, and there was zero accountability from start to finish. For a restaurant positioning itself as upscale, the experience was beyond disappointing — it was unacceptable.
It's great to appear like a fancy restaurant, but if the service and food is absolutely garbage, it is some what pointless.
Atmosphere: 1
Food: 1
Service: 1
We booked a reservation a week in advance for Valentine’s Day. After being seated, it took over an hour to be seen by a waiter. After being seated for over 2 hours we still had not received our main meals. People around us that were seated over an hour after we arrived received their food before us. Many tables around us that were seated around the same time as us also experienced similar service. At this time, up to 2.5 hours at this point, these tables including us asked for the bill for our appetizers. There was no food being served in sight.
We had a wonderful dining experience months ago at Académie Laval, so we decided to return today for Valentine’s Day.
To start with, not only was the entire staff super friendly, but the restaurant owner himself gave us great attention, warmth, and a true sense of hospitality.
The food was nothing short of the finest cuisine we have ever had, and the beautiful ambiance truly enhanced our wonderful experience.
We highly recommend Académie Laval to anyone who appreciates fine cuisine and a cozy dining atmosphere with an exotic touch.
Atmosphere: 5
Food: 5
Service: 5
Very bad choice I made tonight to eat at this restaurant. We had to wait 2 hours to get our foods..speak to the owner houssam. Telling him about my refrustration. He said nothing he can do..the foods not really good..I order chicken Parmigiano..the sauce too dry. Chicken over fried. And the vegetables very cold..service very bad..and the washroom is disgusting..no recommendations,.the manager has no experience whatsoever in this business how to manage a restaurant. I told him I am being waiting for my order 2 hours he said I have 360 people in the restaurant what do u want me to do...(if u can't manage this kind of business shouldn't be in the right place)
Atmosphere: 1
Food: 1
Service: 1
Spacious restaurant! Perfect family dining place. Calamari is so crispy & delicious. We had lobster and steak- excellent! We will definitely be back soon!
Atmosphere: 5
Food: 5
Service: 5
Really good food and service
I really enjoyed the food, great taste, thank you so much for the incredible service.
Atmosphere: 5
Food: 5
Service: 5
Grate place and good food for family reunion
Atmosphere: 5
Food: 4
Service: 5
Friendly atmosphere bring your own alcohol nice clean and fun
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
We had our office holiday party at L’academie Laval Centropolis and it was a total delight! Perfect service, super friendly and professional staff. The food was delicious; soup, salad, pasta, main dishes, dessert, everything was wonderful. Will definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Great food and professional service
Atmosphere: 4
Food: 4
Service: 4
I reserved a table on a Wednesday for a Saturday night at 7pm. I confirmed the reservation twice through their online reservation platform. It was somewhat disappointing and shocking that when we showed up at 6:30pm to get told that they don't have a table for us and we needed to wait. What's the point of reserving then? The boss/owner had to be called to sort things out. Not a good way to start my mom's birthday celebration.
The place was packed full and parking was next to impossible to find, even in the massive parking lot. We ended up parking on the street. Once seated, there was barely any service. Either the place was under staffed (most probably) or they were just too busy that night. The poor waiter for us had to manage the whole 2nd floor on his own and he was doing his best. Prices went up a lot since the last time we were there too, which is fine, as everything went up post-COVID. It is unfortunate the the service level shot way down though.
Once we ordered, the appetizers came after an acceptable amount of time. However, the main dish took easily an hour to show up. During that time, one person came to fill our water glasses once. That's it. When the food finally showed up, we had to wait for our waiter to be freed up from dealing with other tables on the floor (again, not his fault as he was alone), before serving us our plates. Since it was sitting there waiting a good 5-10 minutes, my dish was just lukewarm at best. Flavor was ok. We never never served any bread either.
When we were done, the boss/owner had to come up and tell people to clear our table. I'm pretty sure there's just a lack of employees or something, because it really doesn't make sense to have so little employees for the 2nd floor.
In the end, the whole experience was somewhat disappointing and I doubt I would go back. The prices are just too high for the level of quality and service.
Atmosphere: 2
Food: 3
Service: 1
The food…awful. I had a linguini dish and my wife had duck. I’ve had better sauce out of a jar than what I was served. My wife couldn’t eat the duck as it was almost entirely fat and gristle. It was supposed to come with a raspberry sauce, but was basically smothered with Dijon. The salad was more like a soup with all the dressing the put in it.
The atmosphere…it felt more like an all you can eat buffet than fine dining. It’s lit up like a grocery store and it was so loud that it made conversation almost impossible.
The staff… most looked like they’d rather be walking on hot coals than here. We were lucky that our waitress was pleasant and the busboy was actually quite attentive and friendly.
The bill…the food, service and atmosphere was definitely not with the price we paid. For two meals and an appetizer, almost $200 with tip.
Overall, I’ve had worse, but I definitely won’t be coming here again
Atmosphere: 3
Food: 2
Service: 4
Very good service
Atmosphere: 2
Food: 5
Service: 5
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